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CODITECT Support Channels and Distribution Reference

Version: 1.0.0 Status: Canonical Reference (Single Source of Truth) Last Updated: January 21, 2026

Support Email Addresses​

PurposeEmailResponse Time
General Supportsupport@coditect.ai< 24 hours
Developer Supportdev@coditect.ai< 24 hours
Security Issuessecurity@az1.ai< 4 hours
Urgent/Criticalurgent@coditect.ai< 4 hours (24/7)
Feedbackfeedback@coditect.aiReviewed weekly

Distribution URLs​

Installation​

ResourceURL
Install Scripthttps://storage.googleapis.com/coditect-dist/CODITECT-CORE-INITIAL-SETUP.py
Quick Start Guidehttps://storage.googleapis.com/coditect-dist/docs/USER-QUICK-START.md
Versioned Scriptshttps://storage.googleapis.com/coditect-dist/H.P.004-SCRIPTS/v{VERSION}/

One-Line Install​

curl -fsSL https://storage.googleapis.com/coditect-dist/CODITECT-CORE-INITIAL-SETUP.py | python3 -

Web Properties​

PropertyURLPurpose
Authenticationhttps://auth.coditect.aiLogin, dashboard, account
Documentationhttps://docs.coditect.aiUser documentation
APIhttps://api.coditect.aiBackend API
Status Pagehttps://status.coditect.aiService status
Company Websitehttps://az1.aiCompany information

Notification Infrastructure​

CODITECT uses the following notification channels:

ChannelPurposeConfiguration
Email (SendGrid)Primary notificationsAll alerts, reports, user communications
WebhookIntegration notificationsCustom integrations
PagerDutyOn-call alertingCritical infrastructure alerts

Note: CODITECT does not use Slack or Discord for notifications.

Docker Registry​

RegistryURL
Licensed Imagesus-central1-docker.pkg.dev/coditect-citus-prod/coditect-licensed/
Public Imagesus-central1-docker.pkg.dev/coditect-cloud-infra/coditect-images/

Support Hours​

RegionHours (Local Time)
Americas9 AM - 6 PM PST
Europe9 AM - 6 PM CET
Asia-Pacific9 AM - 6 PM JST

Critical Issues: Monitored 24/7 via urgent@coditect.ai

Issue Severity Levels​

LevelDefinitionResponse Time
CriticalService unavailable, data loss< 4 hours
HighMajor feature broken< 24 hours
MediumFeature degraded, workaround exists< 48 hours
LowMinor issue, enhancement request< 1 week

Quick Reference Card​

+--------------------------------------------------+
|           CODITECT SUPPORT REFERENCE              |
+--------------------------------------------------+
| SUPPORT                                           |
| General:    support@coditect.ai                   |
| Developer:  dev@coditect.ai                       |
| Security:   security@az1.ai                       |
| Urgent:     urgent@coditect.ai (24/7)             |
| Feedback:   feedback@coditect.ai                  |
+--------------------------------------------------+
| WEB PROPERTIES                                    |
| Login:      auth.coditect.ai                      |
| Docs:       docs.coditect.ai                      |
| Status:     status.coditect.ai                    |
+--------------------------------------------------+
| INSTALLATION                                      |
| curl -fsSL https://storage.googleapis.com/       |
|   coditect-dist/CODITECT-CORE-INITIAL-SETUP.py   |
|   | python3 -                                    |
+--------------------------------------------------+

Owner: AZ1.AI INC Maintainer: support@coditect.ai

This document is the canonical reference for all support and distribution information. All other documentation should reference this file.