Support
Multiple ways to get help with CODITECT.
Support Channels
Documentation
Start here first:
- Getting Started - Setup guides
- User Guides - Feature guides
- FAQ - Common questions
- Error Codes - Error reference
Community
Connect with other CODITECT users:
| Platform | Link | Best For |
|---|---|---|
| Discord | discord.coditect.ai | Real-time chat, community help |
| GitHub Discussions | github.com/coditect-ai/community | Feature requests, ideas |
| Twitter/X | @coditect | Updates, announcements |
Email Support
For account-specific issues:
| Type | Response Time | |
|---|---|---|
| General | 1@az1.ai | 24-48 hours |
| Billing | billing@coditect.ai | 24 hours |
| Security | security@coditect.ai | 4 hours |
| Enterprise | enterprise@coditect.ai | 4 hours |
Priority Support (Pro & Enterprise)
Pro and Enterprise plans include:
- Priority email queue (4-hour response)
- Live chat during business hours
- Phone support (Enterprise only)
- Dedicated support engineer (Enterprise only)
What to Include
Help us help you faster by including:
For Technical Issues
1. Error code/message (exact text)
2. Request ID (if shown)
3. Steps to reproduce
4. Expected vs actual behavior
5. Browser and version
6. Screenshots/screen recording
For Account Issues
1. Account email
2. Organization name
3. Description of issue
4. When it started
5. What you've tried
For Billing Issues
1. Account email
2. Invoice number (if applicable)
3. Description of issue
4. Amount in question
Response Times
| Plan | Chat | Phone | |
|---|---|---|---|
| Starter | 48h | - | - |
| Pro | 4h | Business hours | - |
| Enterprise | 1h | 24/7 | 24/7 |
Business hours: Monday-Friday, 9 AM - 6 PM Pacific
Status & Incidents
Check System Status
Visit status.coditect.ai for:
- Current system status
- Planned maintenance
- Past incidents
- Subscribe to updates
Subscribe to Updates
Get notified about incidents:
- Go to status.coditect.ai
- Click Subscribe
- Choose notification method:
- SMS
- Slack
- Webhook
Feature Requests
Have an idea for CODITECT?
Submit Request
- Visit roadmap.coditect.ai
- Search for existing requests
- Vote on requests you want
- Submit new request if not found
Request Process
Submit → Review → Roadmap → Development → Release
We prioritize based on:
- Number of votes
- Enterprise customer requests
- Alignment with product vision
- Technical feasibility
Bug Reports
Report a Bug
- Check Known Issues
- If new, email 1@az1.ai with:
- Clear description
- Steps to reproduce
- Expected behavior
- Actual behavior
- Environment details
Security Vulnerabilities
Do not report security issues publicly.
- Email security@coditect.ai
- We'll acknowledge within 24 hours
- We'll keep you updated on fix progress
- Credit given after fix if desired
See our Security Policy for details.
Training & Resources
Video Tutorials
Visit learn.coditect.ai for:
- Getting started videos
- Feature deep-dives
- Tips and tricks
- Workflow guides
Webinars
Regular webinars covering:
- New features
- Best practices
- Q&A sessions
Sign up at coditect.ai/webinars
Enterprise Training
Enterprise plans include:
- Onboarding sessions
- Custom training
- Best practices consultation
- Architecture review
Contact enterprise@coditect.ai to schedule.
Feedback
We love hearing from you!
Product Feedback
- In-app: Click ? → Send Feedback
- Email: feedback@coditect.ai
- Roadmap: roadmap.coditect.ai
Documentation Feedback
Found an error or want to improve docs?
- Click Edit this page at bottom of any doc
- Submit GitHub pull request
- Or email docs@coditect.ai
Contact Summary
| Need | Contact |
|---|---|
| Technical help | 1@az1.ai |
| Account issues | 1@az1.ai |
| Billing questions | billing@coditect.ai |
| Security issues | security@coditect.ai |
| Sales inquiries | sales@coditect.ai |
| Enterprise | enterprise@coditect.ai |
| Partnerships | partners@coditect.ai |
| Press | press@coditect.ai |
| Feature requests | roadmap.coditect.ai |
| Status updates | status.coditect.ai |