/plugin:support - Customer Support Plugin Commands

Enterprise customer support workflows powered by Anthropic's customer-support plugin.

Usage

/plugin:support <command> [options] [arguments]
/plugin:support --help                  # Show this help
/plugin:support <command> --help        # Command-specific help

Commands

Command	Description	Alias
triage	Categorize and prioritize tickets	/support:triage
draft-response	Draft customer response	/support:respond
escalate	Prepare escalation package	/support:escalate
research	Research customer context	/support:research
kb-article	Generate knowledge base article	/support:kb

Command Details

triage

/plugin:support triage "<ticket content>"
/plugin:support triage --help

Options:
  --ticket-id     Ticket identifier
  --priority      Override priority (P0-P3)
  --category      Override category
  --sla           Show SLA requirements

Example:

/plugin:support triage "Customer can't access dashboard after password reset"

draft-response

/plugin:support draft-response "<ticket or context>"
/plugin:support draft-response --help

Options:
  --ticket-id     Reference ticket ID
  --tone          Response tone: empathetic, professional, apologetic
  --include-steps Include resolution steps
  --template      Use response template

escalate

/plugin:support escalate "<ticket details>"
/plugin:support escalate --help

Options:
  --ticket-id     Ticket to escalate
  --severity      Escalation severity
  --reason        Escalation reason
  --notify        Teams to notify

research

/plugin:support research "<customer or issue>"
/plugin:support research --help

Options:
  --customer-id   Customer identifier
  --lookback      Days of history (default: 90)
  --include       Sections: tickets, purchases, interactions

kb-article

/plugin:support kb-article "<resolved ticket>"
/plugin:support kb-article --help

Options:
  --ticket-id     Source ticket ID
  --category      KB category
  --audience      Target audience: internal, external, both
  --format        Output format: md, html

Connectors (Optional)

Connector	Enhancement
Intercom	Ticket management
Zendesk	Support platform
HubSpot	Customer data
Jira	Issue tracking
Guru	Knowledge base

CODITECT Enhancements

• Memory Integration: /cxq retrieves customer history
• Track Alignment: Maps to Track T (Customer Service)
• MoE Verification: Response quality validation

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Track: H (Framework Autonomy) Task ID: H.21.11