13.1 - Manage business processes
PCF ID: 16378 | Elements: 24 | Metrics Available: N | Benchmarkable: 0
Definition
Establishing and administering governance for management of the processes. Outline and manage the frameworks for management of the processes. Define the business processes. Administer the performance of the processes. Enhance the business processes.
Overview
This process group covers manage business processes within the broader context of Develop and Manage Business Capabilities.
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 13.1.1 | Establish and maintain process management governance | 16379 | 4 | N |
| 13.1.2 | Define and manage process frameworks | 16384 | 2 | N |
| 13.1.3 | Define processes | 16387 | 5 | N |
| 13.1.4 | Manage process performance | 16392 | 4 | N |
| 13.1.5 | Improve processes | 16396 | 3 | N |
13.1.1 - Establish and maintain process management governance
PCF ID: 16379
Definition: Defining and managing the organization's approach to governing business process management. Establish and manage tools to support the governance process. Assign ownership for all business processes. Perform activities to administer the governing process.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 13.1.1.1 | Define and manage governance approach | 16380 | 0 | N |
| 13.1.1.2 | Establish and maintain process tools and templates | 16381 | 0 | N |
| 13.1.1.3 | Assign and support process ownership | 16382 | 0 | N |
| 13.1.1.4 | Perform process governance activities | 16383 | 0 | N |
13.1.1.1 - Define and manage governance approach
Definition: Outlining and managing the methodology for administering business process management (BPM). Define the method for setting standards and priorities for BPM efforts. Identify BPM governance leaders. Define BPM project participants' roles.
13.1.1.2 - Establish and maintain process tools and templates
Definition: Instituting, organizing, and maintaining the upkeep of the techniques used for business process management (BPM). Create and maintain templates of BPM tools that can be readily implemented, including process engine, business analytics, content management, and collaboration tools.
13.1.1.3 - Assign and support process ownership
Definition: Assigning resources (employees) ownership of tasks. These include the responsibility of identifying, analyzing, and improving business processes in order to meet the goals and objectives such as increasing profits and performance, reducing costs, and accelerating schedules.
13.1.1.4 - Perform process governance activities
Definition: Implementing and executing activities for governing business processes. Execute activities that encourage participation, accountability, transparency, responsiveness, equity and inclusiveness, etc. within the business processes.
13.1.2 - Define and manage process frameworks
PCF ID: 16384
Definition: Determining and organizing the structural composition of business processes. Design, establish, and administer the framework. Identify any cross-functional processes that are mandatory for achieving business excellence.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 13.1.2.1 | Establish and maintain process framework | 16385 | 0 | N |
| 13.1.2.2 | Identify cross-functional processes | 16386 | 0 | N |
13.1.2.1 - Establish and maintain process framework
Definition: Defining and managing the framework that outlines the required business processes of the organization, key elements, and how they should interact. Institute strategy infrastructure and product, operations, and enterprise management.
13.1.2.2 - Identify cross-functional processes
Definition: Recognizing the different functional areas working on the same project or goal.
13.1.3 - Define processes
PCF ID: 16387
Definition: Outlining and establishing the business processes of the organization. Scope, analyze, map, and publish processes for the employees who may require it.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 13.1.3.1 | Scope processes | 16388 | 0 | N |
| 13.1.3.2 | Analyze processes | 16389 | 1 | N |
| 13.1.3.3 | Model and document processes | 16390 | 0 | N |
| 13.1.3.4 | Publish processes | 16391 | 0 | N |
13.1.3.1 - Scope processes
Definition: Defining the extent and limits of business processes. Define the range and diversity of all the set of activities and tasks that, once completed, will accomplish an organizational goal.
13.1.3.2 - Analyze processes (1 tasks)
Definition: Assessing and examining the set of activities and tasks that, once completed, will accomplish an organizational goal. Create a business process model that captures how a business process works and how individuals from different groups work together to achieve a business goal.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 13.1.3.2.1 | Identify published best practices | 20140 | Realizing those practices and procedures that are the most effective to the succ... |
13.1.3.3 - Model and document processes
Definition: Defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Identify processes, gather information gathering, interview participants, map processes, and perform analysis.
13.1.3.4 - Publish processes
Definition: Disclosing the information available on business processes. Ensure the availability of the information regarding the business processes to all process team members, business stakeholders, and process owners. Use BPM software, as well as business process diagrams and documents that help depict the required information.
13.1.4 - Manage process performance
PCF ID: 16392
Definition: Evaluating and handling the performance of business processes. Provide training to process owners. Support the execution of business processes. Measure and report the performance of the business processes.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 13.1.4.1 | Provide process training | 16393 | 0 | N |
| 13.1.4.2 | Support process execution | 16394 | 0 | N |
| 13.1.4.3 | Measure and report process performance | 16395 | 1 | N |
13.1.4.1 - Provide process training
Definition: Providing training for the employees and process owners that administer the business processes. Design internal training programs or source third party agencies to provide the skills and training necessary.
13.1.4.2 - Support process execution
Definition: Assisting and executing the business processes. Use business process execution language (BEPL), which is a standard, executable language for specifying actions within the business processes with the use of web services.
13.1.4.3 - Measure and report process performance (1 tasks)
Definition: Defining and using performance indicators to consider the financial perspective, customer perspective, internal process perspective, and learning perspective of the organization.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 13.1.4.3.1 | Identify additional metrics as required | 20141 | Determining the need for additional performance indicators that would be necessa... |
13.1.5 - Improve processes
PCF ID: 16396
Definition: Identifying and choosing improvement opportunities. Create and manage improvement projects. Perform the improvement activities continuously and routinely.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 13.1.5.1 | Identify and select improvement opportunities | 16397 | 0 | N |
| 13.1.5.2 | Manage improvement projects | 16398 | 0 | N |
| 13.1.5.3 | Perform continuous improvement activities | 16399 | 0 | N |
13.1.5.1 - Identify and select improvement opportunities
Definition: Helping a process owner to identify, analyze, and improve existing business processes within an organization to meet new goals and objectives.
13.1.5.2 - Manage improvement projects
Definition: Developing and implementing a systematic approach to help the organization optimize its underlying processes in order to achieve more efficient results. Systematically gather information to clarify issues or problems. Intervene for improvements. Restructure training programs as appropriate to increase effectiveness.
13.1.5.3 - Perform continuous improvement activities
Definition: Persistently implementing activities for improving business processes.
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 24 elements
| ID | Name | Definition |
|---|---|---|
| 13.1 | Manage business processes | Establishing and administering governance for management of the processes. Outline and manage the fr... |
| 13.1.1 | Establish and maintain process managemen... | Defining and managing the organization's approach to governing business process management. Establis... |
| 13.1.1.1 | Define and manage governance approach | Outlining and managing the methodology for administering business process management (BPM). Define t... |
| 13.1.1.2 | Establish and maintain process tools and... | Instituting, organizing, and maintaining the upkeep of the techniques used for business process mana... |
| 13.1.1.3 | Assign and support process ownership | Assigning resources (employees) ownership of tasks. These include the responsibility of identifying,... |
| 13.1.1.4 | Perform process governance activities | Implementing and executing activities for governing business processes. Execute activities that enco... |
| 13.1.2 | Define and manage process frameworks | Determining and organizing the structural composition of business processes. Design, establish, and ... |
| 13.1.2.1 | Establish and maintain process framework | Defining and managing the framework that outlines the required business processes of the organizatio... |
| 13.1.2.2 | Identify cross-functional processes | Recognizing the different functional areas working on the same project or goal. |
| 13.1.3 | Define processes | Outlining and establishing the business processes of the organization. Scope, analyze, map, and publ... |
| 13.1.3.1 | Scope processes | Defining the extent and limits of business processes. Define the range and diversity of all the set ... |
| 13.1.3.2 | Analyze processes | Assessing and examining the set of activities and tasks that, once completed, will accomplish an org... |
| 13.1.3.2.1 | Identify published best practices | Realizing those practices and procedures that are the most effective to the success of the business ... |
| 13.1.3.3 | Model and document processes | Defining what a business entity does, who is responsible, to what standard a business process should... |
| 13.1.3.4 | Publish processes | Disclosing the information available on business processes. Ensure the availability of the informati... |
| 13.1.4 | Manage process performance | Evaluating and handling the performance of business processes. Provide training to process owners. S... |
| 13.1.4.1 | Provide process training | Providing training for the employees and process owners that administer the business processes. Desi... |
| 13.1.4.2 | Support process execution | Assisting and executing the business processes. Use business process execution language (BEPL), whic... |
| 13.1.4.3 | Measure and report process performance | Defining and using performance indicators to consider the financial perspective, customer perspectiv... |
| 13.1.4.3.1 | Identify additional metrics as required | Determining the need for additional performance indicators that would be necessary to successfully a... |
| 13.1.5 | Improve processes | Identifying and choosing improvement opportunities. Create and manage improvement projects. Perform ... |
| 13.1.5.1 | Identify and select improvement opportun... | Helping a process owner to identify, analyze, and improve existing business processes within an orga... |
| 13.1.5.2 | Manage improvement projects | Developing and implementing a systematic approach to help the organization optimize its underlying p... |
| 13.1.5.3 | Perform continuous improvement activitie... | Persistently implementing activities for improving business processes. |
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