4.1 - Plan for and align supply chain resources
PCF ID: 10215 | Elements: 56 | Metrics Available: Y | Benchmarkable: 2
Definition
Creating strategies for production and materials. Handle the demand for the products of the organization. Develop plans for handling materials. Develop and administer the schedule for master production. Plan for distribution requirements and its constraints by reviewing and assessing distribution policies and performance and by establishing quality standards and procedures.
Overview
This process group covers plan for and align supply chain resources within the broader context of Deliver Physical Products.
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 4.1.1 | Develop production and materials strategies | 10221 | 9 | N |
| 4.1.2 | Manage demand for products | 10222 | 7 | N |
| 4.1.3 | Create materials plan | 10223 | 6 | N |
| 4.1.4 | Create and manage master production schedule | 10224 | 3 | N |
| 4.1.5 | Plan distribution requirements | 17042 | 12 | N |
| 4.1.6 | Establish distribution planning constraints | 10226 | 4 | N |
| 4.1.7 | Review distribution planning policies | 10227 | 3 | N |
| 4.1.8 | Develop quality standards and procedures | 10368 | 3 | N |
4.1.1 - Develop production and materials strategies
PCF ID: 10221
Definition: Creating strategies for production processes, as well as the process of managing materials. Define production and supply constraints. Design a blueprint of the workplace. Establish rules and regulations regarding the employees, outsourcing of services, and the expenditure to be incurred on the manufacturing capital.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.1.1 | Define manufacturing goals | 10229 | 0 | N |
| 4.1.1.2 | Define labor and materials policies | 10230 | 0 | N |
| 4.1.1.3 | Define outsourcing policies | 10231 | 0 | N |
| 4.1.1.4 | Define capital expense policies | 10232 | 0 | N |
| 4.1.1.5 | Define capacities | 10233 | 0 | N |
| 4.1.1.6 | Define production network and supply constraints | 10234 | 0 | N |
| 4.1.1.7 | Define production process | 14193 | 0 | N |
| 4.1.1.8 | Define standard operating procedures | 19551 | 0 | N |
| 4.1.1.9 | Define production workplace layout and infrastructure | 14194 | 0 | N |
4.1.1.1 - Define manufacturing goals
Definition: Creating quantifiable strategic objectives for each manufacturing segment in conjunction with sales projections.
4.1.1.2 - Define labor and materials policies
Definition: Setting up internal rules and regulations regarding the employees and the materials.
4.1.1.3 - Define outsourcing policies
Definition: Creating rules and regulations regarding contracting out of a business process to another party in order to reduce costs.
4.1.1.4 - Define capital expense policies
Definition: Designing rules and regulations pertaining to the expenditure incurred in acquiring or upgrading the existing stock of manufacturing capital.
4.1.1.5 - Define capacities
Definition: Outlining the manufacturing and processing capacities of the organization. Delineate the capabilities required for optimizing output with available resources. Analyze capabilities possessed by the organization concerning the raw materials required and the process necessitated for producing finished products.
4.1.1.6 - Define production network and supply constraints
Definition: Defining limitations in the ability of the organization's supply chain to deliver a new stock, and creating a network of production stakeholders. Frame and manage relationships within the flow of manufacturing and processing operations. Identify probable supply issues.
4.1.1.7 - Define production process
Definition: Outlining the scheme of processing inventory into finished products/services. This includes the use of raw materials, machinery, skill sets, and knowledge to create new offerings.
4.1.1.8 - Define standard operating procedures
Definition: Establishing or prescribing methods to be followed routinely for the performance of designated operations or in designated situations. This may include step-by-step instructions to help workers carry out complex routine operations. The goal is to improve efficiency, quality, and uniformity of performance, while reducing miscommunication, failure, or rework.
4.1.1.9 - Define production workplace layout and infrastructure
Definition: Determining the floor plans for the processing facility that is meant for delivering finished products/services. Identify the totality of infrastructure needed for using this space in the manufacturing process, including machinery, factory floors, offices, and furniture.
4.1.2 - Manage demand for products
PCF ID: 10222
Definition: Forecasting demand for products using secondary research and customer feedback. Refine these forecasts. Inspect the approach used in creating forecasts, and determine its accuracy.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.2.1 | Develop baseline demand forecasts | 10235 | 0 | N |
| 4.1.2.2 | Collaborate demand with customers | 10236 | 0 | N |
| 4.1.2.3 | Develop demand consensus forecast | 10237 | 0 | N |
| 4.1.2.4 | Determine available to promise | 10238 | 0 | N |
| 4.1.2.5 | Monitor activity against demand forecast and revise forecast | 10239 | 0 | N |
| 4.1.2.6 | Evaluate and revise demand forecasting approach | 10240 | 0 | N |
| 4.1.2.7 | Measure demand forecast accuracy | 10241 | 0 | Y |
4.1.2.1 - Develop baseline demand forecasts
Definition: Identify the bedrock levels of market demand anticipated for the organization's products/services. Estimate future demand for product and services using historical data, analysis of the market environment and any externalities, etc. to create ex ante approximations.
4.1.2.2 - Collaborate demand with customers
Definition: Working closely with the organization's customers to understand their drives and behavior, with the objective of estimating future demand. Reach out to customers through various means to understand their behavior patterns, usage elasticity, and degree of variability--and ultimately determine demand for each offering.
4.1.2.3 - Develop demand consensus forecast
Definition: Arriving at a consensus over the forecasted levels of demand for products/services. Consensus is achieved by juxtaposing decisions developed in the baseline forecast with those reached at by collaborating with customers. Enlist senior-level decision makers of the sales and marketing functions.
4.1.2.4 - Determine available to promise
Definition: Identify the volume of products/services that may be committed for delivery to fulfill sales. Figure out the amount of stock available. Forecast its volumes.
4.1.2.5 - Monitor activity against demand forecast and revise forecast
Definition: Picking out any activity that deviates from the forecast, and adjusting it. Closely track and study the levels of demand as they emerge. Refine the consensus forecast as needed.
4.1.2.6 - Evaluate and revise demand forecasting approach
Definition: Examining the methodology used to estimate future demand. Refine it in light of current market realities and demand.
4.1.2.7 - Measure demand forecast accuracy
Definition: Calculating and inspecting the accuracy of demand forecasts. Use metrics to check the reliability of the forecasts created.
4.1.3 - Create materials plan
PCF ID: 10223
Definition: Developing a scheme that allows for advance planning for the availability of raw materials and spares. Start with an unconstrained plan, and refine based on supply chain realities by identifying critical materials required for production, checking material specifications, and collaborating with all vendors over the supply.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.3.1 | Create unconstrained plan | 10242 | 0 | N |
| 4.1.3.2 | Collaborate with supplier and contract manufacturers | 10243 | 0 | N |
| 4.1.3.3 | Identify critical materials and supplier capacity | 10244 | 0 | N |
| 4.1.3.4 | Monitor material specifications | 10245 | 0 | N |
| 4.1.3.5 | Generate constrained plan | 10246 | 0 | N |
| 4.1.3.6 | Define production balance and control | 14196 | 0 | N |
4.1.3.1 - Create unconstrained plan
Definition: Developing a plan for raw materials and other inventory items in order to meet market demand. Ensure the availability of all inventory items such as raw materials and spares. Create a blueprint in line with Define labor and materials policies [10230].
4.1.3.2 - Collaborate with supplier and contract manufacturers
Definition: Collaborating with vendors and contractual manufacturers with the objective of ensuring a continual supply of raw materials and spares. Leverage long-term connections/relationships with various suppliers, and cultivate new ones. Track the activities of all vendors. Receive regular updates to prepare for any fluctuations in supply.
4.1.3.3 - Identify critical materials and supplier capacity
Definition: Identifying principal materials needed for the manufacturing process and the levels of supply that may be ensured for them. Determine the essential and crucial inventory items required for the smooth functioning of all manufacturing processes. Estimate the average, peak, and baseline capacities of various vendors and suppliers. Establish the capability of individual suppliers from the market and the vendors.
4.1.3.4 - Monitor material specifications
Definition: Observing and surveying all inventory items in order to check for the veracity of their specifications. Monitor various attributes and characteristics for respective inventory items such as density, volume, and size, as well as contextualized specifications particular to the respective materials.
4.1.3.5 - Generate constrained plan
Definition: Generating a bounded plan that takes stock of the actual supply chain scenario. Take stock of all information collected while creating an inventory supply plan.
4.1.3.6 - Define production balance and control
Definition: Defining an equitable volume for the production of products/services that adheres to an equilibrium value, and creating a scheme of control for processing items. Create schematics for systematically planning, coordinating, and directing the manufacturing activities in line with the production balance determined.
4.1.4 - Create and manage master production schedule
PCF ID: 10224
Definition: Taking care of the master production plan. The master production includes creation and implementation of the site-level production plan, as well as management of the inventory that is currently in the production process.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.4.1 | Model production network to enable simulation and optimization | 20023 | 0 | N |
| 4.1.4.2 | Create master production schedule | 20024 | 0 | N |
| 4.1.4.3 | Maintain master production schedule | 17041 | 0 | N |
4.1.4.1 - Model production network to enable simulation and optimization
Definition: Create representative logical system that provides the framework to attain strategic objectives based on resources, product volumes, and processes. Provides the general sequential flow and capacity requirement relationships among raw materials, parts, resources, finished products, and product families.
4.1.4.2 - Create master production schedule
Definition: Creating the plan for internal activities such as production, inventory, and staffing. Include forecasted quantity of items to produce based on inputs from sales planning, demand planning/forecasting, and supply chain partners.
4.1.4.3 - Maintain master production schedule
Definition: Supervising and overseeing the plan for internal activities such as production, inventory, and staffing. Set the quantity of items to produce each week of a short-range planning horizon.
4.1.5 - Plan distribution requirements
PCF ID: 17042
Definition: Maintaining master data of finished products and inventory. Identify the requirements of finished products at the destination, as well as partner requirements. Calculate the consolidation at source. Manage replenishment planning. Create and administer a dispatch plan. Calculate load plans for destinations and partners. Manage the cost of supplying these products. Ensure effective utilization of capacity.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.5.1 | Maintain master data | 10252 | 0 | N |
| 4.1.5.2 | Determine finished goods inventory requirements at destination | 10253 | 0 | N |
| 4.1.5.3 | Determine product storage facility requirements | 19555 | 0 | N |
| 4.1.5.4 | Calculate requirements at destination | 10254 | 0 | N |
| 4.1.5.5 | Calculate consolidation at source | 10255 | 0 | N |
| 4.1.5.6 | Manage collaborative replenishment planning | 10256 | 0 | N |
| 4.1.5.7 | Calculate and optimize destination dispatch plan | 10258 | 0 | N |
| 4.1.5.8 | Manage dispatch plan attainment | 10259 | 0 | N |
| 4.1.5.9 | Calculate and optimize destination load plans | 10260 | 0 | N |
| 4.1.5.10 | Manage partner load plan | 10261 | 0 | N |
| 4.1.5.11 | Manage cost of supply | 10262 | 0 | N |
| 4.1.5.12 | Manage capacity utilization | 10263 | 0 | N |
4.1.5.1 - Maintain master data
Definition: Maintaining and preserving the master data plan for distribution requirements. Create a systematic collection of facts and figures regarding the distribution of the inventories. Maintain policies, processes, and tools covering the distribution function.
4.1.5.2 - Determine finished goods inventory requirements at destination
Definition: Interact with the concerned person at the destination to validate the requirements and to avoid any miscommunication of information.
4.1.5.3 - Determine product storage facility requirements
Definition: Evaluate constraints, needs, parameters, and conditions for physical storage and retrieval of components or products for future use or shipment in a storage facility within a certain timeframe.
4.1.5.4 - Calculate requirements at destination
Definition: Interact with the concerned authority at the destination to reach a specific figure that correctly represents requirements.
4.1.5.5 - Calculate consolidation at source
Definition: Determining the aggregate volume of products/services consolidated at the source. Calculate the number of finished products that are ready to be delivered to the customers, particularly at one date.
4.1.5.6 - Manage collaborative replenishment planning
Definition: Administering the plan for collaborative replenishment of goods. Replenish inventory by creating a plan in case of faulty production.
4.1.5.7 - Calculate and optimize destination dispatch plan
Definition: Estimating the timing and duration of the delivery of the inventory from the source to the destination. Plan the logistic details of all the distribution routes and activities.
4.1.5.8 - Manage dispatch plan attainment
Definition: Accomplishing the dispatch plan. Strictly follow the schedule, and adjust for deviations. Coordinate with the concerned authorities at various destinations.
4.1.5.9 - Calculate and optimize destination load plans
Definition: Evaluating the plans for delivering loads to destinations. Create a systematic plan that specifies the load plans for every single destination.
4.1.5.10 - Manage partner load plan
Definition: Administering the load plan for partners. Manage the delivery, and dispatch from the source to the partners.
4.1.5.11 - Manage cost of supply
Definition: Managing all expenses to provide products/services in the market. Estimate the overall cost of supplying of products/inventory, including the cost distributing it through various partners and channels. Consider the cost of all the logistical processes that occur from the moment a product is ready to be dispatched to the time it reaches the destination.
4.1.5.12 - Manage capacity utilization
Definition: Determining the capacity utilization of the organization's production process. Realize the extent to which an enterprise uses its installed productive capacity (i.e., the relationship between output and the potential output if capacity was fully used).
4.1.6 - Establish distribution planning constraints
PCF ID: 10226
Definition: Instituting the constraints for planning of distribution process. Create a plan that specifies every element in the distribution process from the blueprint of the distribution centers to how and when the inventory would reach the distribution centers.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.6.1 | Establish distribution center layout constraints | 10267 | 0 | N |
| 4.1.6.2 | Establish inventory management constraints | 10268 | 0 | N |
| 4.1.6.3 | Establish transportation management constraints | 10269 | 0 | N |
| 4.1.6.4 | Establish storage management constraints | 19558 | 0 | N |
4.1.6.1 - Establish distribution center layout constraints
Definition: Instituting the constraints for creating a layout for distribution center. Consider factors such as the number of customers, demand forecasting, product groups, condition of product conservation, warehousing, and transportation management.
4.1.6.2 - Establish inventory management constraints
Definition: Determining any problems that might be faced while managing inventory. Identify problems and possible issues in managing the warehousing of the raw materials, spares, and other items of inventory. Take stock of inventory needs, and determine the exact quantity of the inventory needed in the near future.
4.1.6.3 - Establish transportation management constraints
Definition: Identifying any potential constraints while deciding on the dispatch and delivery plan from the source to the various distribution centers. Decide how the inventory will be transported , which and how many transportation means to use, what route to take, etc.
4.1.6.4 - Establish storage management constraints
Definition: Determining potential constraints for physical storage and retrieval of components or products in a storage facility within a certain timeframe. Consider factors such as the building shape, height, capacity, door locations, lift equipment, automation, etc.
4.1.7 - Review distribution planning policies
PCF ID: 10227
Definition: Revisiting and refurbishing the policies for planning the distribution process. Asses the distribution strategies, including how the products are to be made available and sent to different distributors. Set guidelines regarding relationships between the sources and the distribution centers.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.7.1 | Review distribution network | 10264 | 0 | N |
| 4.1.7.2 | Establish sourcing relationships | 10265 | 0 | N |
| 4.1.7.3 | Establish dynamic deployment policies | 10266 | 0 | N |
4.1.7.1 - Review distribution network
Definition: Evaluating the system that defines how the products/inventory would reach from the source (i.e., manufacturer) to the destination (i.e., retailer/distributer).
4.1.7.2 - Establish sourcing relationships
Definition: Establishing relationships with transportation/distribution sources in order to ensure an effective distribution network and strategy. Screen and evaluate various sources available to pick out the best among them.
4.1.7.3 - Establish dynamic deployment policies
Definition: Creating strategic guidelines on the availability of the products at all the distribution centers. Create a dynamic network to ensure availability at all times, even in cases of defaults.
4.1.8 - Develop quality standards and procedures
PCF ID: 10368
Definition: Developing standards and procedures for maintaining the quality of products/services. Establish desired quality targets. Create standardized procedures for the quality. Ensure quality specifications are effectively communicated.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 4.1.8.1 | Establish quality targets | 10371 | 0 | N |
| 4.1.8.2 | Develop standard testing procedures | 10372 | 0 | N |
| 4.1.8.3 | Communicate quality specifications | 10373 | 0 | N |
4.1.8.1 - Establish quality targets
Definition: Defining specific qualitative and quantitative target figures.
4.1.8.2 - Develop standard testing procedures
Definition: Creating standard procedures for testing the quality of products/services. Describe the steps of key processes to help ensure consistent and quality output. Define the routine instructions for performing the quality testing activity.
4.1.8.3 - Communicate quality specifications
Definition: Communicating the desired quality specifications to the manufacturing units, as well as the distribution centers, to avoid any misunderstanding or misinterpretation.
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 56 elements
| ID | Name | Definition |
|---|---|---|
| 4.1 | Plan for and align supply chain resources | Creating strategies for production and materials. Handle the demand for the products of the organiza... |
| 4.1.1 | Develop production and materials strateg... | Creating strategies for production processes, as well as the process of managing materials. Define p... |
| 4.1.1.1 | Define manufacturing goals | Creating quantifiable strategic objectives for each manufacturing segment in conjunction with sales ... |
| 4.1.1.2 | Define labor and materials policies | Setting up internal rules and regulations regarding the employees and the materials. |
| 4.1.1.3 | Define outsourcing policies | Creating rules and regulations regarding contracting out of a business process to another party in o... |
| 4.1.1.4 | Define capital expense policies | Designing rules and regulations pertaining to the expenditure incurred in acquiring or upgrading the... |
| 4.1.1.5 | Define capacities | Outlining the manufacturing and processing capacities of the organization. Delineate the capabilitie... |
| 4.1.1.6 | Define production network and supply con... | Defining limitations in the ability of the organization's supply chain to deliver a new stock, and c... |
| 4.1.1.7 | Define production process | Outlining the scheme of processing inventory into finished products/services. This includes the use ... |
| 4.1.1.8 | Define standard operating procedures | Establishing or prescribing methods to be followed routinely for the performance of designated opera... |
| 4.1.1.9 | Define production workplace layout and i... | Determining the floor plans for the processing facility that is meant for delivering finished produc... |
| 4.1.2 | Manage demand for products | Forecasting demand for products using secondary research and customer feedback. Refine these forecas... |
| 4.1.2.1 | Develop baseline demand forecasts | Identify the bedrock levels of market demand anticipated for the organization's products/services. E... |
| 4.1.2.2 | Collaborate demand with customers | Working closely with the organization's customers to understand their drives and behavior, with the ... |
| 4.1.2.3 | Develop demand consensus forecast | Arriving at a consensus over the forecasted levels of demand for products/services. Consensus is ach... |
| 4.1.2.4 | Determine available to promise | Identify the volume of products/services that may be committed for delivery to fulfill sales. Figure... |
| 4.1.2.5 | Monitor activity against demand forecast... | Picking out any activity that deviates from the forecast, and adjusting it. Closely track and study ... |
| 4.1.2.6 | Evaluate and revise demand forecasting a... | Examining the methodology used to estimate future demand. Refine it in light of current market reali... |
| 4.1.2.7 | Measure demand forecast accuracy | Calculating and inspecting the accuracy of demand forecasts. Use metrics to check the reliability of... |
| 4.1.3 | Create materials plan | Developing a scheme that allows for advance planning for the availability of raw materials and spare... |
| 4.1.3.1 | Create unconstrained plan | Developing a plan for raw materials and other inventory items in order to meet market demand. Ensure... |
| 4.1.3.2 | Collaborate with supplier and contract m... | Collaborating with vendors and contractual manufacturers with the objective of ensuring a continual ... |
| 4.1.3.3 | Identify critical materials and supplier... | Identifying principal materials needed for the manufacturing process and the levels of supply that m... |
| 4.1.3.4 | Monitor material specifications | Observing and surveying all inventory items in order to check for the veracity of their specificatio... |
| 4.1.3.5 | Generate constrained plan | Generating a bounded plan that takes stock of the actual supply chain scenario. Take stock of all in... |
| 4.1.3.6 | Define production balance and control | Defining an equitable volume for the production of products/services that adheres to an equilibrium ... |
| 4.1.4 | Create and manage master production sche... | Taking care of the master production plan. The master production includes creation and implementatio... |
| 4.1.4.1 | Model production network to enable simul... | Create representative logical system that provides the framework to attain strategic objectives base... |
| 4.1.4.2 | Create master production schedule | Creating the plan for internal activities such as production, inventory, and staffing. Include fore... |
| 4.1.4.3 | Maintain master production schedule | Supervising and overseeing the plan for internal activities such as production, inventory, and staff... |
| 4.1.5 | Plan distribution requirements | Maintaining master data of finished products and inventory. Identify the requirements of finished pr... |
| 4.1.5.1 | Maintain master data | Maintaining and preserving the master data plan for distribution requirements. Create a systematic c... |
| 4.1.5.2 | Determine finished goods inventory requi... | Interact with the concerned person at the destination to validate the requirements and to avoid any ... |
| 4.1.5.3 | Determine product storage facility requi... | Evaluate constraints, needs, parameters, and conditions for physical storage and retrieval of compon... |
| 4.1.5.4 | Calculate requirements at destination | Interact with the concerned authority at the destination to reach a specific figure that correctly r... |
| 4.1.5.5 | Calculate consolidation at source | Determining the aggregate volume of products/services consolidated at the source. Calculate the numb... |
| 4.1.5.6 | Manage collaborative replenishment plann... | Administering the plan for collaborative replenishment of goods. Replenish inventory by creating a p... |
| 4.1.5.7 | Calculate and optimize destination dispa... | Estimating the timing and duration of the delivery of the inventory from the source to the destinati... |
| 4.1.5.8 | Manage dispatch plan attainment | Accomplishing the dispatch plan. Strictly follow the schedule, and adjust for deviations. Coordinate... |
| 4.1.5.9 | Calculate and optimize destination load ... | Evaluating the plans for delivering loads to destinations. Create a systematic plan that specifies t... |
| 4.1.5.10 | Manage partner load plan | Administering the load plan for partners. Manage the delivery, and dispatch from the source to the p... |
| 4.1.5.11 | Manage cost of supply | Managing all expenses to provide products/services in the market. Estimate the overall cost of suppl... |
| 4.1.5.12 | Manage capacity utilization | Determining the capacity utilization of the organization's production process. Realize the extent to... |
| 4.1.6 | Establish distribution planning constrai... | Instituting the constraints for planning of distribution process. Create a plan that specifies every... |
| 4.1.6.1 | Establish distribution center layout con... | Instituting the constraints for creating a layout for distribution center. Consider factors such as ... |
| 4.1.6.2 | Establish inventory management constrain... | Determining any problems that might be faced while managing inventory. Identify problems and possibl... |
| 4.1.6.3 | Establish transportation management cons... | Identifying any potential constraints while deciding on the dispatch and delivery plan from the sour... |
| 4.1.6.4 | Establish storage management constraints | Determining potential constraints for physical storage and retrieval of components or products in a ... |
| 4.1.7 | Review distribution planning policies | Revisiting and refurbishing the policies for planning the distribution process. Asses the distributi... |
| 4.1.7.1 | Review distribution network | Evaluating the system that defines how the products/inventory would reach from the source (i.e., man... |
| 4.1.7.2 | Establish sourcing relationships | Establishing relationships with transportation/distribution sources in order to ensure an effective ... |
| 4.1.7.3 | Establish dynamic deployment policies | Creating strategic guidelines on the availability of the products at all the distribution centers. C... |
| 4.1.8 | Develop quality standards and procedures | Developing standards and procedures for maintaining the quality of products/services. Establish desi... |
| 4.1.8.1 | Establish quality targets | Defining specific qualitative and quantitative target figures. |
| 4.1.8.2 | Develop standard testing procedures | Creating standard procedures for testing the quality of products/services. Describe the steps of key... |
| 4.1.8.3 | Communicate quality specifications | Communicating the desired quality specifications to the manufacturing units, as well as the distribu... |
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