6.4 - Manage product recalls and regulatory audits

PCF ID: 20110 | Elements: 7 | Metrics Available: N | Benchmarkable: 0

Definition

Removing defective products from the distribution chain. Participate in audits from watchdog agencies.

Overview

This process group covers manage product recalls and regulatory audits within the broader context of Manage Customer Service.

Process Hierarchy

Processes

ID	Process	PCF ID	Sub-elements	Metrics
6.4.1	Initiate recall	20111	0	N
6.4.2	Assess the likelihood and consequences of occurrence of any hazards	20112	0	N
6.4.3	Manage recall related communications	20113	0	N
6.4.4	Submit regulatory reports	20114	0	N
6.4.5	Monitor and audit recall effectiveness	20115	0	N
6.4.6	Manage recall termination	20116	0	N

6.4.1 - Initiate recall

PCF ID: 20111

Definition: Commencing the removal process of defective products.

6.4.2 - Assess the likelihood and consequences of occurrence of any hazards

PCF ID: 20112

Definition: Performing risk analysis. Identify all dangers, evaluate how probable they are, and what kinds of negative results or or adverse side effect they carry.

6.4.3 - Manage recall related communications

PCF ID: 20113

Definition: Handling communications that are related to product recalls.

6.4.4 - Submit regulatory reports

PCF ID: 20114

Definition: Creating and delivering reports to regulatory agencies to provide details about handling product recalls.

6.4.5 - Monitor and audit recall effectiveness

PCF ID: 20115

Definition: Analyzing the effectiveness of product recalls.

6.4.6 - Manage recall termination

PCF ID: 20116

Definition: Ending product recalls, communicating to the public and filing reports.

Change Summary (v7.2.1 vs v6.1.1)

Changes indicated by:

• +XXXXX - New element added
• -XXXXX - Element removed
• cXXXXX - Element changed
• NEW - Newly introduced

Complete Element List with Definitions

All 7 elements

ID	Name	Definition
6.4	Manage product recalls and regulatory audits	Removing defective products from the distribution chain. Participate in audits from watchdog agencie...
6.4.1	Initiate recall	Commencing the removal process of defective products.
6.4.2	Assess the likelihood and consequences o...	Performing risk analysis. Identify all dangers, evaluate how probable they are, and what kinds of ne...
6.4.3	Manage recall related communications	Handling communications that are related to product recalls.
6.4.4	Submit regulatory reports	Creating and delivering reports to regulatory agencies to provide details about handling product rec...
6.4.5	Monitor and audit recall effectiveness	Analyzing the effectiveness of product recalls.
6.4.6	Manage recall termination	Ending product recalls, communicating to the public and filing reports.

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