7.3 - Manage employee on boarding, development, and training
PCF ID: 20599 | Elements: 26 | Metrics Available: Y | Benchmarkable: 6
Definition
Assisting employees in developing their capabilities, and providing them counseling services. Handle the orientation and deployment of the employees. Administer the performance of employees. Administer the development and enhancement of the employees. Provide training and development programs for employees.
Overview
This process group covers manage employee on boarding, development, and training within the broader context of Develop and Manage Human Capital.
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 7.3.1 | Manage employee orientation and deployment | 10469 | 5 | Y |
| 7.3.2 | Manage employee performance | 10470 | 3 | Y |
| 7.3.3 | Manage employee development | 10472 | 3 | Y |
| 7.3.4 | Develop and train employees | 10473 | 10 | Y |
7.3.1 - Manage employee orientation and deployment
PCF ID: 10469
Definition: Creating and maintaining various employee on-boarding programs typically known as induction programs in order to ensure that the new employees are effectively introduced to the organization and its existing employees. Examine and evaluate the performance of these induction programs. Execute these programs on the ground level.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 7.3.1.1 | Create/maintain employee on-boarding program | 10474 | 2 | N |
| 7.3.1.2 | Evaluate the effectiveness of the employee on-boarding program | 11243 | 0 | N |
| 7.3.1.3 | Execute on-boarding program | 17050 | 0 | N |
7.3.1.1 - Create/maintain employee on-boarding program (2 tasks)
Definition: Creating and maintaining a mechanism through which new employees acquire the necessary knowledge, skills, and behaviors to become effective organizational members and insiders. Conduct formal meetings, lectures, videos, printed materials, and/or computer-based orientations to introduce newcomers to their new jobs and the organization.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 7.3.1.1.1 | Develop employee induction program | 10477 | Designing a program to systematically introduce newly hired employees to the org... |
| 7.3.1.1.2 | Maintain/Update employee induction program | 10478 | Managing the orientation and training of new employees about the organizational ... |
7.3.1.2 - Evaluate the effectiveness of the employee on-boarding program
Definition: Assessing the performance and effectiveness of employee on-boarding program. Examine the performance of on-boarding program through feedback and reviews from the new employees. Create web and written forms. Obtain information through face-to-face discussions.
7.3.1.3 - Execute on-boarding program
Definition: Bringing the employee on-boarding program into effect. Implement Create/Maintain employee on-boarding program [10474]. Conduct training sessions and employee engagement programs.
7.3.2 - Manage employee performance
PCF ID: 10470
Definition: Defining individual performance objectives. Review performance in order to provide appraisals. Evaluate the efficiency and effectiveness of the current performance program. Update it regularly.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 7.3.2.1 | Define employee performance objectives | 10479 | 0 | N |
| 7.3.2.2 | Review, appraise, and manage employee performance | 10480 | 0 | N |
| 7.3.2.3 | Evaluate and review performance program | 10481 | 0 | N |
7.3.2.1 - Define employee performance objectives
Definition: Outlining the objectives for employee performance. Establish key performance objectives and measures such as customer-focus objectives, financially focused objectives, and employee growth objectives.
7.3.2.2 - Review, appraise, and manage employee performance
Definition: Refurbishing, appraising, and managing the performance of employees. Create performance reviews for all the employees by qualitatively and quantitatively measuring them. Use the reviews to provide performance appraisals. Monitor under-performing employees.
7.3.2.3 - Evaluate and review performance program
Definition: Assessing and revamping performance programs, including the instruments used to measure employee performance standards. Review and upgrade these performance programs to avoid any deprivations and ensure effectiveness.
7.3.3 - Manage employee development
PCF ID: 10472
Definition: Establishing employee development guidelines. Lay out career paths and plans for them. Manage the development of their skills to enhance their skills, ability, and knowledge.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 7.3.3.1 | Define employee development guidelines | 10487 | 0 | N |
| 7.3.3.2 | Develop employee career plans and career paths | 10488 | 0 | N |
| 7.3.3.3 | Manage employee skill and competency development | 17051 | 0 | N |
7.3.3.1 - Define employee development guidelines
Definition: Outlining the guidelines for development of employees. Design development policies and procedures to identify areas of growth for employees, either in their current position or in preparation for future roles. Include topics related to knowledge and skill development.
7.3.3.2 - Develop employee career plans and career paths
Definition: Designing a future career path for the employees that encourages them to explore and gather information.
7.3.3.3 - Manage employee skill and competency development
Definition: Administering the development of employee skills. Conduct training, coaching and mentoring, job-rotation and cross training, lateral moves, etc.
7.3.4 - Develop and train employees
PCF ID: 10473
Definition: Creating a link between employee and organizational development needs. Conduct and manage employee training programs by considering the need and availability of these programs.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 7.3.4.1 | Align employee with organization development needs | 10490 | 0 | N |
| 7.3.4.2 | Define employee competencies | 16940 | 0 | N |
| 7.3.4.3 | Align learning programs with competencies | 10491 | 0 | N |
| 7.3.4.4 | Establish training needs by analysis of required and available skills | 10492 | 0 | N |
| 7.3.4.5 | Develop, conduct, and manage employee and/or management training programs | 10493 | 0 | Y |
| 7.3.4.6 | Manage examinations and certifications | 20125 | 4 | N |
7.3.4.1 - Align employee with organization development needs
Definition: Aligning the needs of the employees to development needs.
7.3.4.2 - Define employee competencies
Definition: Defining the skills, knowledge, abilities, and attributes needed to carry out a specific job.
7.3.4.3 - Align learning programs with competencies
Definition: Aligning the learning programs with the core capabilities and competencies of the organization. Contextualize the training programs so that employees can expand their knowledge base and add new skills in line with the core competencies of the organization.
7.3.4.4 - Establish training needs by analysis of required and available skills
Definition: Determining the training necessitated by business processes, using an examination of skill sets that are needed by the organization and those already possessed. Examine the various skills required by individual employees. Design training in light of the availability of resources to provide specific segments of training.
7.3.4.5 - Develop, conduct, and manage employee and/or management training programs
Definition: Creating, implementing, and managing the programs for training employees. Create and design sessions on the basis of the needs and the availability of the skills. Conduct the sessions on the ground. Manage all aspects related to the training programs. Consider including literacy training, interpersonal skills training, technical training, problem-solving training, diversity or sensitivity training, etc.
7.3.4.6 - Manage examinations and certifications (4 tasks)
Definition: Managing identified training programs for employees. Engage with industries to provide certifications, administer certification test, and maintain active certification.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 7.3.4.6.1 | Liaise with external certification authorities | 20126 | Coordinating with third party certification authorities to provide training and ... |
| 7.3.4.6.2 | Administer certification tests | 20127 | Providing tests to the workforce that will satisfy completion of certifications. |
| 7.3.4.6.3 | Appraise experience qualifications | 20128 | Ascertaining the experience level needed to qualify for a specific job or certif... |
| 7.3.4.6.4 | Administer certificate issue and maintenance | 20129 | Administering certificates to all candidates that have successfully met experien... |
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 26 elements
| ID | Name | Definition |
|---|---|---|
| 7.3 | Manage employee on boarding, development, and training | Assisting employees in developing their capabilities, and providing them counseling services. Handle... |
| 7.3.1 | Manage employee orientation and deployme... | Creating and maintaining various employee on-boarding programs typically known as induction programs... |
| 7.3.1.1 | Create/maintain employee on-boarding pro... | Creating and maintaining a mechanism through which new employees acquire the necessary knowledge, sk... |
| 7.3.1.1.1 | Develop employee induction program | Designing a program to systematically introduce newly hired employees to the organizational culture ... |
| 7.3.1.1.2 | Maintain/Update employee induction progr... | Managing the orientation and training of new employees about the organizational culture of the compa... |
| 7.3.1.2 | Evaluate the effectiveness of the employ... | Assessing the performance and effectiveness of employee on-boarding program. Examine the performance... |
| 7.3.1.3 | Execute on-boarding program | Bringing the employee on-boarding program into effect. Implement Create/Maintain employee on-boardin... |
| 7.3.2 | Manage employee performance | Defining individual performance objectives. Review performance in order to provide appraisals. Evalu... |
| 7.3.2.1 | Define employee performance objectives | Outlining the objectives for employee performance. Establish key performance objectives and measures... |
| 7.3.2.2 | Review, appraise, and manage employee pe... | Refurbishing, appraising, and managing the performance of employees. Create performance reviews for ... |
| 7.3.2.3 | Evaluate and review performance program | Assessing and revamping performance programs, including the instruments used to measure employee per... |
| 7.3.3 | Manage employee development | Establishing employee development guidelines. Lay out career paths and plans for them. Manage the de... |
| 7.3.3.1 | Define employee development guidelines | Outlining the guidelines for development of employees. Design development policies and procedures to... |
| 7.3.3.2 | Develop employee career plans and career... | Designing a future career path for the employees that encourages them to explore and gather informat... |
| 7.3.3.3 | Manage employee skill and competency dev... | Administering the development of employee skills. Conduct training, coaching and mentoring, job-rota... |
| 7.3.4 | Develop and train employees | Creating a link between employee and organizational development needs. Conduct and manage employee t... |
| 7.3.4.1 | Align employee with organization develop... | Aligning the needs of the employees to development needs. |
| 7.3.4.2 | Define employee competencies | Defining the skills, knowledge, abilities, and attributes needed to carry out a specific job. |
| 7.3.4.3 | Align learning programs with competencie... | Aligning the learning programs with the core capabilities and competencies of the organization. Cont... |
| 7.3.4.4 | Establish training needs by analysis of ... | Determining the training necessitated by business processes, using an examination of skill sets that... |
| 7.3.4.5 | Develop, conduct, and manage employee an... | Creating, implementing, and managing the programs for training employees. Create and design sessions... |
| 7.3.4.6 | Manage examinations and certifications | Managing identified training programs for employees. Engage with industries to provide certification... |
| 7.3.4.6.1 | Liaise with external certification autho... | Coordinating with third party certification authorities to provide training and certifications for n... |
| 7.3.4.6.2 | Administer certification tests | Providing tests to the workforce that will satisfy completion of certifications. |
| 7.3.4.6.3 | Appraise experience qualifications | Ascertaining the experience level needed to qualify for a specific job or certification within the o... |
| 7.3.4.6.4 | Administer certificate issue and mainten... | Administering certificates to all candidates that have successfully met experience qualifications, a... |
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