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7.8 - Manage employee communication

PCF ID: 17057 | Elements: 3 | Metrics Available: Y | Benchmarkable: 1

Definition​

Creating an effective plan that initiates and promotes communication and engagement among the employees and between employees and management.

Overview​

This process group covers manage employee communication within the broader context of Develop and Manage Human Capital.

Process Hierarchy​

Processes​

IDProcessPCF IDSub-elementsMetrics
7.8.1Develop employee communication plan105290N
7.8.2Conduct employee engagement surveys169440N

7.8.1 - Develop employee communication plan​

PCF ID: 10529

Definition: Creating a plan for managing communication among employees. Inform employees of direction. Counter resistance with change management approaches. Seek specific areas of input to the decision-making process. Seek varying degrees of involvement and co-creation.

7.8.2 - Conduct employee engagement surveys​

PCF ID: 16944

Definition: Questioning employees to ascertain overall workplace satisfaction.

Change Summary (v7.2.1 vs v6.1.1)​

Changes indicated by:

  • +XXXXX - New element added
  • -XXXXX - Element removed
  • cXXXXX - Element changed
  • NEW - Newly introduced

Complete Element List with Definitions​

All 3 elements
IDNameDefinition
7.8Manage employee communicationCreating an effective plan that initiates and promotes communication and engagement among the employ...
7.8.1Develop employee communication planCreating a plan for managing communication among employees. Inform employees of direction. Counter r...
7.8.2Conduct employee engagement surveysQuestioning employees to ascertain overall workplace satisfaction.

Back to: Category 7.0 - Develop and Manage Human Capital | APQC PCF Overview | Full Glossary