8.2 - Develop and manage IT business strategy
PCF ID: 20652 | Elements: 51 | Metrics Available: Y | Benchmarkable: 1
Definition
Handling the business of IT. Create a organization-wide strategy for the IT function. Define the organization's IT architecture. Manage the IT portfolio. Research and innovate in the field of IT. Assess and convey the performance and the value of the IT function.
Overview
This process group covers develop and manage it business strategy within the broader context of Manage Information Technology (IT).
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 8.2.1 | Define business technology and governance strategy | 20653 | 6 | N |
| 8.2.2 | Manage IT portfolio strategy | 20660 | 6 | N |
| 8.2.3 | Define and maintain enterprise architecture | 20668 | 4 | N |
| 8.2.4 | Define IT service management strategy | 20674 | 7 | N |
| 8.2.5 | Control IT management system | 20682 | 9 | N |
| 8.2.6 | Manage IT value portfolio | 20693 | 4 | N |
| 8.2.7 | Define and manage technology innovation | 20699 | 7 | N |
8.2.1 - Define business technology and governance strategy
PCF ID: 20653
Definition: Defining the need of technology in business and systematic implementation of IT investments. It comprises of assessing competitive technology components to ensure structural analysis, development, usage and security of technology for efficient business operations.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.1.1 | Build and maintain IT strategic intelligence | 20654 | 0 | N |
| 8.2.1.2 | Monitor and map current and emerging technologies | 20655 | 0 | N |
| 8.2.1.3 | Define and communicate digital transformation strategy | 20656 | 0 | N |
| 8.2.1.4 | Develop IT strategic alignment | 20657 | 0 | N |
| 8.2.1.5 | Articulate IT alignment principles | 20658 | 0 | N |
| 8.2.1.6 | Maintain IT strategic alignment | 20659 | 0 | N |
8.2.1.1 - Build and maintain IT strategic intelligence
Definition: Building and maintaining intelligence towards changing organizational goals, supporting management, and operational or functional levels of the business. It is the ability to understand business trends that present threats or opportunities for IT in an organization.
8.2.1.2 - Monitor and map current and emerging technologies
Definition: Monitoring and evaluating existing and forthcoming technologies to meet the current and future growth plans for business operations.
8.2.1.3 - Define and communicate digital transformation strategy
Definition: Defining the integration of digital technology into business operations and service delivery, and convey the strategy to different segments of business. It is always backed by continuous improvement followed by periodic review and change per requirement of the business.
8.2.1.4 - Develop IT strategic alignment
Definition: Developing the process of aligning the organization's business divisions and staff members with the organization's planned objectives for IT.
8.2.1.5 - Articulate IT alignment principles
Definition: Systematic approach to clearly communicate and operate the usage of information technology as it relates to business objectives.
8.2.1.6 - Maintain IT strategic alignment
Definition: Maintaining alignment of the organization's business divisions and staff members with the organization's planned objectives for IT.
8.2.2 - Manage IT portfolio strategy
PCF ID: 20660
Definition: Strategy for systematic management of IT investments, projects, and activities. Analyze and examine the value of the IT portfolio and allocate resources based on business objectives.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.2.1 | Establish and validate IT value criteria | 20661 | 0 | N |
| 8.2.2.2 | Determine IT portfolio investment balance | 20662 | 0 | N |
| 8.2.2.3 | Evaluate proposed IT investment projects | 20663 | 0 | N |
| 8.2.2.4 | Prioritize IT projects | 20664 | 0 | N |
| 8.2.2.5 | Align IT resources to strategic priorities | 20665 | 0 | N |
| 8.2.2.6 | Align IT portfolio to business objectives | 20667 | 0 | N |
8.2.2.1 - Establish and validate IT value criteria
Definition: Create and certify the standards to determine the value of the investments, projects, and activities of IT function for the overall business objectives.
8.2.2.2 - Determine IT portfolio investment balance
Definition: Determining the uninvested amount out of the total approved amount for overall IT management, IT investments, projects, and activities.
8.2.2.3 - Evaluate proposed IT investment projects
Definition: Evaluating IT investment projects to achieve overall business objectives in regard to implementation, efficiency, and profitability.
8.2.2.4 - Prioritize IT projects
Definition: Listing the IT projects in the order of most important to the least. Determining which of many IT projects are most important or critical to business operations.
8.2.2.5 - Align IT resources to strategic priorities
Definition: Aligning physical IT resources like software, IT infrastructure, networks, and non-physical resources like technology expertise, to strategic objectives ranked by their importance in achieving the strategic goals.
8.2.2.6 - Align IT portfolio to business objectives
Definition: Aligning IT investments, projects, and activities to achieve overall business objectives.
8.2.3 - Define and maintain enterprise architecture
PCF ID: 20668
Definition: Outlining and maintaining the organization's IT architecture. Establish the IT architecture definition and framework. Ensure the relevance of IT. Create and confirm the approach for IT maintenance. Create rules and regulations to guide IT architecture. Authenticate and finalize all IT related research and innovation that takes place within the organization.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.3.1 | Create and publish enterprise architecture principles | 20670 | 0 | N |
| 8.2.3.2 | Establish and operate enterprise architecture governance | 20671 | 0 | N |
| 8.2.3.3 | Research technologies to innovate IT services and solutions | 20672 | 0 | N |
| 8.2.3.4 | Provide input to definition and prioritization of IT projects | 20673 | 0 | N |
8.2.3.1 - Create and publish enterprise architecture principles
Definition: Creating and publishing high level statements of the fundamental values (principles) based on the organization's objectives that guide Information Technology decision-making and activities, and are the foundation for enterprise architecture.
8.2.3.2 - Establish and operate enterprise architecture governance
Definition: Establishing and operating a structure by which an enterprise defines appropriate strategies and ensures development alignment with those strategies. Create and establish the rules, regulations, policies, and standards that will govern the individual components of the IT architecture, as well as the architecture in its entirety.
8.2.3.3 - Research technologies to innovate IT services and solutions
Definition: Systematically investigating and studying materials and sources relevant to the IT function. Reach meaningful insights and conclusions in the form of new ideas and innovation for delivering IT services and solutions.
8.2.3.4 - Provide input to definition and prioritization of IT projects
Definition: Analyze the value driven through IT projects and redefine and/or reprioritize. Evaluate planning, organizing, and implementation of IT projects based on research outcomes and business objectives.
8.2.4 - Define IT service management strategy
PCF ID: 20674
Definition: Defining perspective, position, plans, and patterns needed to execute designing, delivering, managing, and improving the way information technology is used within an organization.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.4.1 | Establish IT service management strategy and goals | 20675 | 0 | N |
| 8.2.4.2 | Identify IT service operating and process requirements | 20676 | 0 | N |
| 8.2.4.3 | Define IT service catalog | 20677 | 0 | N |
| 8.2.4.4 | Establish IT service management framework | 20678 | 0 | N |
| 8.2.4.5 | Define and implement IT service management | 20679 | 0 | N |
| 8.2.4.6 | Define and deploy support service management process tools and methods | 20680 | 0 | N |
| 8.2.4.7 | Monitor and report IT performance | 20681 | 0 | N |
8.2.4.1 - Establish IT service management strategy and goals
Definition: Implementing strategy for designing, delivering, managing, and improving the way information technology be used in the organization. The goal of IT Service Management is to ensure that the right processes, people, and technology are in place to meet business goals.
8.2.4.2 - Identify IT service operating and process requirements
Definition: Identifying operating and process requirement for designing, delivering, managing, and improving the way information technology be used in the organization.
8.2.4.3 - Define IT service catalog
Definition: Create and design an organized and curated collection of all IT-related services that can be performed by, for, or within the organization.
8.2.4.4 - Establish IT service management framework
Definition: Create a layered structure for IT service management framework ensuring right processes, people, and technology are in place to meet business goals.
8.2.4.5 - Define and implement IT service management
Definition: Defining and implementing activities involved in designing, creating, delivering, supporting, and managing the lifecycle of information technology services within an organization.
8.2.4.6 - Define and deploy support service management process tools and methods
Definition: Establishing services for providing support to users of IT services and solutions. Define the plethora of services along with tools and methods by which the organization assists users of computers, software products, or other electronic/mechanical products.
8.2.4.7 - Monitor and report IT performance
Definition: Supervising, analyzing, and reporting performance of information technology to ensure they are on-course and on-schedule in meeting the organizational objectives and performance targets.
8.2.5 - Control IT management system
PCF ID: 20682
Definition: Regulating the IT management system through performance measures, governance, analysis, and monitoring through a variety of analytic tools. Evaluate IT finances, resource, services, projects, and value for report out.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.5.1 | Determine IT performance measures | 20683 | 0 | N |
| 8.2.5.2 | Define IT control points and assurance procedures governance model | 20684 | 0 | N |
| 8.2.5.3 | Monitor and analyze overall IT performance | 20685 | 0 | N |
| 8.2.5.4 | Monitor and analyze IT financial performance | 20686 | 0 | N |
| 8.2.5.5 | Monitor and analyze IT value and benefits | 20687 | 0 | N |
| 8.2.5.6 | Optimize IT resource allocation | 20688 | 0 | N |
| 8.2.5.7 | Manage IT projects and services interdependencies | 20689 | 0 | N |
| 8.2.5.8 | Report IT service and project performance | 20690 | 0 | N |
| 8.2.5.9 | Select, deploy, and operate IT performance analytics tools | 20692 | 0 | N |
8.2.5.1 - Determine IT performance measures
Definition: Determining measures for evaluating the performance of IT services in the organization. Establish key performance indicators, including the IT services performance index.
8.2.5.2 - Define IT control points and assurance procedures governance model
Definition: Establishing a governance model with its own structure and functions from where full or partial control can be exercised over the entire IT management system. Specify evaluation and quality control procedures in the structure.
8.2.5.3 - Monitor and analyze overall IT performance
Definition: Monitoring and analyzing information technology performance measures to ensure timely completion, and that quality assurance is met at all steps of IT services.
8.2.5.4 - Monitor and analyze IT financial performance
Definition: Checking and analyzing predetermined financial targets and timelines of IT management system. Monitoring their profitability, feasibility, and consistency. Study the revenues generated.
8.2.5.5 - Monitor and analyze IT value and benefits
Definition: Examining and analyzing the value and benefits of IT service management to ensure benefits outweigh incurred costs.
8.2.5.6 - Optimize IT resource allocation
Definition: Create process to assign and manage IT assets that support organization's strategic goals.
8.2.5.7 - Manage IT projects and services interdependencies
Definition: Manage capabilities required for the successful delivery of information technology projects, which, by extension, affect the success of the overall IT services.
8.2.5.8 - Report IT service and project performance
Definition: Process of collecting, analyzing, and reporting information regarding the performance of IT services and projects.
8.2.5.9 - Select, deploy, and operate IT performance analytics tools
Definition: Select, establish, and operate analytics tool to analyze data and extract actionable and commercially relevant information on IT performance to evaluate or increase performance.
8.2.6 - Manage IT value portfolio
PCF ID: 20693
Definition: Creating and establishing the value portfolio. Defining, analyzing, and examining the value of projects, investments, and activities of the IT function.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.6.1 | Assess performance against IT service and project value criteria | 20694 | 0 | N |
| 8.2.6.2 | Quantify value of IT service and project portfolio investments | 20695 | 0 | N |
| 8.2.6.3 | Communicate business technology value contribution | 20696 | 0 | N |
| 8.2.6.4 | Determine and implement IT portfolio adjustments | 20697 | 0 | N |
8.2.6.1 - Assess performance against IT service and project value criteria
Definition: Process of evaluating performance to collect and analyze IT services and projects. Ensure expected IT service and project value based on established criteria.
8.2.6.2 - Quantify value of IT service and project portfolio investments
Definition: Evaluate the value of the investments, projects, and activities of IT function by assigning it a quantifiable value with a profitable return to business operations.
8.2.6.3 - Communicate business technology value contribution
Definition: Conveying the value addition through adopting technology targeting towards integrated profitable business operations.
8.2.6.4 - Determine and implement IT portfolio adjustments
Definition: Determining and implementing IT investments, projects, and activities based on trending technological advancements in the existing environment in order to achieve overall business objectives.
8.2.7 - Define and manage technology innovation
PCF ID: 20699
Definition: Outline and manage the innovation of technology within the organization. Research and understand emerging future technological concepts and capabilities. Plan for IT innovation investments. Plan and execute viable innovation projects.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.2.7.1 | Establish selection criteria for research initiatives | 20700 | 0 | N |
| 8.2.7.2 | Analyze emerging technology concepts | 20701 | 0 | N |
| 8.2.7.3 | Identify technology concepts and capabilities | 20702 | 0 | N |
| 8.2.7.4 | Execute IT research projects | 20703 | 0 | N |
| 8.2.7.5 | Evaluate IT research project outcomes | 20939 | 0 | N |
| 8.2.7.6 | Identify and promote viable concepts | 20704 | 0 | N |
| 8.2.7.7 | Develop and plan IT investment projects | 20705 | 0 | N |
8.2.7.1 - Establish selection criteria for research initiatives
Definition: Establishing the standard for selecting IT research initiatives to align with organizational criteria for implementing future technologies.
8.2.7.2 - Analyze emerging technology concepts
Definition: Assessing new and future technologies relevant to the organization's vision of its IT capabilities.
8.2.7.3 - Identify technology concepts and capabilities
Definition: Identification of conceptual elements that define the benefits of technology to business.
8.2.7.4 - Execute IT research projects
Definition: Implement information technology research projects that focus on meeting the goals of the organization's IT services and capabilities.
8.2.7.5 - Evaluate IT research project outcomes
Definition: Assessing IT research projects based on defined outcome expectations.
8.2.7.6 - Identify and promote viable concepts
Definition: Determine project viability. Promote relevant IT innovations that meet business objectives.
8.2.7.7 - Develop and plan IT investment projects
Definition: Develop and plan long-term allocation of funds for information technology endeavors to meet business goals.
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 51 elements
| ID | Name | Definition |
|---|---|---|
| 8.2 | Develop and manage IT business strategy | Handling the business of IT. Create a organization-wide strategy for the IT function. Define the org... |
| 8.2.1 | Define business technology and governanc... | Defining the need of technology in business and systematic implementation of IT investments. It comp... |
| 8.2.1.1 | Build and maintain IT strategic intellig... | Building and maintaining intelligence towards changing organizational goals, supporting management, ... |
| 8.2.1.2 | Monitor and map current and emerging tec... | Monitoring and evaluating existing and forthcoming technologies to meet the current and future growt... |
| 8.2.1.3 | Define and communicate digital transform... | Defining the integration of digital technology into business operations and service delivery, and co... |
| 8.2.1.4 | Develop IT strategic alignment | Developing the process of aligning the organization's business divisions and staff members with the ... |
| 8.2.1.5 | Articulate IT alignment principles | Systematic approach to clearly communicate and operate the usage of information technology as it rel... |
| 8.2.1.6 | Maintain IT strategic alignment | Maintaining alignment of the organization's business divisions and staff members with the organizati... |
| 8.2.2 | Manage IT portfolio strategy | Strategy for systematic management of IT investments, projects, and activities. Analyze and examine ... |
| 8.2.2.1 | Establish and validate IT value criteria | Create and certify the standards to determine the value of the investments, projects, and activities... |
| 8.2.2.2 | Determine IT portfolio investment balanc... | Determining the uninvested amount out of the total approved amount for overall IT management, IT inv... |
| 8.2.2.3 | Evaluate proposed IT investment project... | Evaluating IT investment projects to achieve overall business objectives in regard to implementation... |
| 8.2.2.4 | Prioritize IT projects | Listing the IT projects in the order of most important to the least. Determining which of many IT pr... |
| 8.2.2.5 | Align IT resources to strategic prioriti... | Aligning physical IT resources like software, IT infrastructure, networks, and non-physical resource... |
| 8.2.2.6 | Align IT portfolio to business objective... | Aligning IT investments, projects, and activities to achieve overall business objectives. |
| 8.2.3 | Define and maintain enterprise architect... | Outlining and maintaining the organization's IT architecture. Establish the IT architecture definiti... |
| 8.2.3.1 | Create and publish enterprise architectu... | Creating and publishing high level statements of the fundamental values (principles) based on the or... |
| 8.2.3.2 | Establish and operate enterprise archite... | Establishing and operating a structure by which an enterprise defines appropriate strategies and ens... |
| 8.2.3.3 | Research technologies to innovate IT ser... | Systematically investigating and studying materials and sources relevant to the IT function. Reach m... |
| 8.2.3.4 | Provide input to definition and prioriti... | Analyze the value driven through IT projects and redefine and/or reprioritize. Evaluate planning, or... |
| 8.2.4 | Define IT service management strategy | Defining perspective, position, plans, and patterns needed to execute designing, delivering, managin... |
| 8.2.4.1 | Establish IT service management strateg... | Implementing strategy for designing, delivering, managing, and improving the way information technol... |
| 8.2.4.2 | Identify IT service operating and proce... | Identifying operating and process requirement for designing, delivering, managing, and improving the... |
| 8.2.4.3 | Define IT service catalog | Create and design an organized and curated collection of all IT-related services that can be perform... |
| 8.2.4.4 | Establish IT service management framewor... | Create a layered structure for IT service management framework ensuring right processes, people, and... |
| 8.2.4.5 | Define and implement IT service manageme... | Defining and implementing activities involved in designing, creating, delivering, supporting, and ma... |
| 8.2.4.6 | Define and deploy support service manage... | Establishing services for providing support to users of IT services and solutions. Define the pletho... |
| 8.2.4.7 | Monitor and report IT performance | Supervising, analyzing, and reporting performance of information technology to ensure they are on-co... |
| 8.2.5 | Control IT management system | Regulating the IT management system through performance measures, governance, analysis, and monitori... |
| 8.2.5.1 | Determine IT performance measures | Determining measures for evaluating the performance of IT services in the organization. Establish ke... |
| 8.2.5.2 | Define IT control points and assurance p... | Establishing a governance model with its own structure and functions from where full or partial cont... |
| 8.2.5.3 | Monitor and analyze overall IT performan... | Monitoring and analyzing information technology performance measures to ensure timely completion, an... |
| 8.2.5.4 | Monitor and analyze IT financial perform... | Checking and analyzing predetermined financial targets and timelines of IT management system. Monito... |
| 8.2.5.5 | Monitor and analyze IT value and benefit... | Examining and analyzing the value and benefits of IT service management to ensure benefits outweigh ... |
| 8.2.5.6 | Optimize IT resource allocation | Create process to assign and manage IT assets that support organization's strategic goals. |
| 8.2.5.7 | Manage IT projects and services interdep... | Manage capabilities required for the successful delivery of information technology projects, which, ... |
| 8.2.5.8 | Report IT service and project performan... | Process of collecting, analyzing, and reporting information regarding the performance of IT services... |
| 8.2.5.9 | Select, deploy, and operate IT performan... | Select, establish, and operate analytics tool to analyze data and extract actionable and commerciall... |
| 8.2.6 | Manage IT value portfolio | Creating and establishing the value portfolio. Defining, analyzing, and examining the value of proje... |
| 8.2.6.1 | Assess performance against IT service an... | Process of evaluating performance to collect and analyze IT services and projects. Ensure expected I... |
| 8.2.6.2 | Quantify value of IT service and project... | Evaluate the value of the investments, projects, and activities of IT function by assigning it a qua... |
| 8.2.6.3 | Communicate business technology value co... | Conveying the value addition through adopting technology targeting towards integrated profitable bus... |
| 8.2.6.4 | Determine and implement IT portfolio adj... | Determining and implementing IT investments, projects, and activities based on trending technologica... |
| 8.2.7 | Define and manage technology innovation | Outline and manage the innovation of technology within the organization. Research and understand eme... |
| 8.2.7.1 | Establish selection criteria for researc... | Establishing the standard for selecting IT research initiatives to align with organizational criteri... |
| 8.2.7.2 | Analyze emerging technology concepts | Assessing new and future technologies relevant to the organization's vision of its IT capabilities. |
| 8.2.7.3 | Identify technology concepts and capabil... | Identification of conceptual elements that define the benefits of technology to business. |
| 8.2.7.4 | Execute IT research projects | Implement information technology research projects that focus on meeting the goals of the organizati... |
| 8.2.7.5 | Evaluate IT research project outcomes | Assessing IT research projects based on defined outcome expectations. |
| 8.2.7.6 | Identify and promote viable concepts | Determine project viability. Promote relevant IT innovations that meet business objectives. |
| 8.2.7.7 | Develop and plan IT investment projects | Develop and plan long-term allocation of funds for information technology endeavors to meet business... |
Back to: Category 8.0 - Manage Information Technology (IT) | APQC PCF Overview | Full Glossary