8.5 - Develop and manage services/solutions
PCF ID: 20784 | Elements: 40 | Metrics Available: Y | Benchmarkable: 1
Definition
Designing and maintaining the IT services/solutions catalogue. Evaluate the performance of IT services/solutions. Communicate the results to the management.
Overview
This process group covers develop and manage services/solutions within the broader context of Manage Information Technology (IT).
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 8.5.1 | Develop service/solution and integration strategy | 20785 | 7 | N |
| 8.5.2 | Manage service/solution lifecycle planning | 20793 | 5 | N |
| 8.5.3 | Develop and manage service/solution architecture | 20799 | 8 | N |
| 8.5.4 | Execute IT service/solution creation and testing | 20808 | 8 | N |
| 8.5.5 | Perform service/solution maintenance and testing | 20817 | 6 | N |
8.5.1 - Develop service/solution and integration strategy
PCF ID: 20785
Definition: Developing service/solution along with creating a strategy that provides a base for delivering service/solution aligned with overall business needs. Conduct research within the services/solutions field for development and integration.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.5.1.1 | Determine IT service/solution development | 20786 | 0 | N |
| 8.5.1.2 | Define IT service/solution development processes/standards | 20787 | 0 | N |
| 8.5.1.3 | Identify, deploy, and support development methodologies and tools | 20788 | 0 | N |
| 8.5.1.4 | Establish service component criteria | 20789 | 0 | N |
| 8.5.1.5 | Understand and select reusable service components | 20790 | 0 | N |
| 8.5.1.6 | Maintain service component portfolio | 20791 | 0 | N |
| 8.5.1.7 | Establish development standards exception governance | 20792 | 0 | N |
8.5.1.1 - Determine IT service/solution development
Definition: Determining the development of IT service/solution. Analyze the pros and cons of IT service/solution and it's methods on the basis of their cost effectiveness and development value.
8.5.1.2 - Define IT service/solution development processes/standards
Definition: Establishing the methods and processes as the foundation for developing new IT platforms, components, software, and explore new standards for better IT usage in the organization.
8.5.1.3 - Identify, deploy, and support development methodologies and tools
Definition: Identifying and implementing techniques and tools for development based on overall value addition to the IT environment.
8.5.1.4 - Establish service component criteria
Definition: Establishing standards for selection of IT service components.
8.5.1.5 - Understand and select reusable service components
Definition: Understanding and selecting reusable service components so that they can be cost-effective and efficient.
8.5.1.6 - Maintain service component portfolio
Definition: Creating and establishing service component portfolio by defining investments, and activities. Analyze and examine the value of the service component portfolio, and allocate resources towards it.
8.5.1.7 - Establish development standards exception governance
Definition: Creating standards and procedures for developing IT services/solutions outside of defined business parameters.
8.5.2 - Manage service/solution lifecycle planning
PCF ID: 20793
Definition: Executing life-cycle planning for IT services and solutions. Develop new requirements and feature-function enhancements. Create and design a life cycle plan that addresses the current and future state of IT services and solutions.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.5.2.1 | Monitor and track emerging technology capabilities | 20794 | 0 | N |
| 8.5.2.2 | Identify IT services/solutions | 20795 | 0 | N |
| 8.5.2.3 | Determine IT service/solution approach | 20796 | 0 | N |
| 8.5.2.4 | Define IT solution lifecycle | 20797 | 0 | N |
| 8.5.2.5 | Develop IT service/solution "sunset" plans | 20798 | 0 | N |
8.5.2.1 - Monitor and track emerging technology capabilities
Definition: Perform a systematic investigation to new and future technology capabilities for future upgrades.
8.5.2.2 - Identify IT services/solutions
Definition: Identifying processes and supporting procedures that are performed by an organization to design, plan, deliver, operate, and control information technology services/solutions offered to customers.
8.5.2.3 - Determine IT service/solution approach
Definition: Determining an approach to create a base for delivering IT service/solution aligned with overall business needs while maintaining a tight control on delivery and costs.
8.5.2.4 - Define IT solution lifecycle
Definition: Defining solutions to satisfy business needs. IT solution lifecycle provides a means to address the full life cycle of an information technology solution and addresses the current and future state of IT services and solutions.
8.5.2.5 - Develop IT service/solution "sunset" plans
Definition: Developing plans to retire IT service/solution resources when the service/solution is no longer feasible.
8.5.3 - Develop and manage service/solution architecture
PCF ID: 20799
Definition: Creating the architecture for the IT services and solutions. Assess architecture and business constraints in order to understand integration requirements. Promote existing architecture. Manage exceptions.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.5.3.1 | Assess IT application and infrastructure architecture constraints | 20800 | 0 | N |
| 8.5.3.2 | Assess business constraints on IT service/solution | 20801 | 0 | N |
| 8.5.3.3 | Determine IT component integration requirements | 20802 | 0 | N |
| 8.5.3.4 | Identify opportunities for IT component reuse | 20803 | 0 | N |
| 8.5.3.5 | Promote adoption of existing service/solution architecture | 20804 | 0 | N |
| 8.5.3.6 | Develop and maintain service/solution architectures | 20805 | 0 | N |
| 8.5.3.7 | Assess IT service/solution architecture conformance | 20806 | 0 | N |
| 8.5.3.8 | Manage architectural exceptions | 20807 | 0 | N |
8.5.3.1 - Assess IT application and infrastructure architecture constraints
Definition: Assessing limitations in IT application and infrastructure architecture that may hinder expected performance.
8.5.3.2 - Assess business constraints on IT service/solution
Definition: Evaluate business limitations that may hinder IT service/solution performance.
8.5.3.3 - Determine IT component integration requirements
Definition: Determining the requirements to integrate IT components such as hardware, software, database, telecommunication, and network.
8.5.3.4 - Identify opportunities for IT component reuse
Definition: Identification of opportunities for reusing IT components so that they can be cost-effective and efficient.
8.5.3.5 - Promote adoption of existing service/solution architecture
Definition: Encouraging acceptance of existing IT service/solution architecture in the organization.
8.5.3.6 - Develop and maintain service/solution architectures
Definition: Creating and maintaining a services and solutions architecture over a network that can be revised as needed or even eliminated in case of inefficiencies.
8.5.3.7 - Assess IT service/solution architecture conformance
Definition: Assessing functional compliance of the IT service/solution architecture. Safeguard compliance with guidelines for the architecture.
8.5.3.8 - Manage architectural exceptions
Definition: Identifying and resolving any architectural exceptions. Address the internal inquiries related to architecture that cannot be addressed immediately. Research inquiries that require the need of exceptional methods.
8.5.4 - Execute IT service/solution creation and testing
PCF ID: 20808
Definition: Understanding customer requirements. Design the IT services and solutions based on the requirements. Develop components for providing the requirements. Train resources to provide support. Test the IT services and solutions in advance. Confirm the customer experience post-sale.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.5.4.1 | Execute IT service/solution development lifecycle | 20809 | 7 | N |
8.5.4.1 - Execute IT service/solution development lifecycle (7 tasks)
Definition: Executing an information system, aiming to produce a high quality system that meets or exceeds customer expectations, reaches completion within time and cost estimates, and is inexpensive to maintain and cost-effective to enhance.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 8.5.4.1.1 | Assess and validate IT service/solution requiremen... | 20810 | Evaluating and validating the requirements and needs of IT service/solution. |
| 8.5.4.1.2 | Create service/solution design | 20811 | Formulating a design for service/solution that helps an organization to meet its... |
| 8.5.4.1.3 | Build and test IT service/solution components | 20812 | Building and testing new components required for the development of IT services ... |
| 8.5.4.1.4 | Integrate IT components and services | 20813 | Combining the newly built IT component along with IT services in order to gain o... |
| 8.5.4.1.5 | Execute IT service/solution validation | 20814 | Validating that the proposed IT service/solution is feasible and provides the ne... |
| 8.5.4.1.6 | Bundle service/solution deployment packaging | 20815 | Creating and implementing a strategy for the deployment of IT service/solution b... |
| 8.5.4.1.7 | Manage service/solution process exceptions | 20816 | Identifying and resolving internal needs/inquiries for service/solution that can... |
8.5.5 - Perform service/solution maintenance and testing
PCF ID: 20817
Definition: Engaging in all aspects of service/solution maintenance and testing includes all preventative, routine, and corrective activates. Ensure that IT service/solution are functioning properly and regulations where applicable.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.5.5.1 | Execute IT service/solution maintenance lifecycle | 20818 | 5 | N |
8.5.5.1 - Execute IT service/solution maintenance lifecycle (5 tasks)
Definition: Executing IT service/solution maintenance lifecycle in order to reduce maintenance costs and increase reliability of IT infrastructure concerning service/solution related problems.
| ID | Task | PCF ID | Definition |
|---|---|---|---|
| 8.5.5.1.1 | Assess IT remediation | 20819 | Evaluate plans to address information technology environmental adulteration for ... |
| 8.5.5.1.2 | Modify service/solution design | 20820 | Redesign the roadmap to seek solution or service with an overall process flow an... |
| 8.5.5.1.3 | Perform IT service/solution remediation | 20821 | Administering the efforts and activities for IT service/solution remediation. Th... |
| 8.5.5.1.4 | Manage service/solution operations | 20822 | Understanding customer requirements. Managing services/solutions based on the re... |
| 8.5.5.1.5 | Prepare fixed/enhanced service/solution packaging | 20823 | Developing packaging for fixed/enhanced service/solution based on the standalone... |
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 40 elements
| ID | Name | Definition |
|---|---|---|
| 8.5 | Develop and manage services/solutions | Designing and maintaining the IT services/solutions catalogue. Evaluate the performance of IT servic... |
| 8.5.1 | Develop service/solution and integration... | Developing service/solution along with creating a strategy that provides a base for delivering servi... |
| 8.5.1.1 | Determine IT service/solution developmen... | Determining the development of IT service/solution. Analyze the pros and cons of IT service/solution... |
| 8.5.1.2 | Define IT service/solution development p... | Establishing the methods and processes as the foundation for developing new IT platforms, components... |
| 8.5.1.3 | Identify, deploy, and support developmen... | Identifying and implementing techniques and tools for development based on overall value addition to... |
| 8.5.1.4 | Establish service component criteria | Establishing standards for selection of IT service components. |
| 8.5.1.5 | Understand and select reusable service c... | Understanding and selecting reusable service components so that they can be cost-effective and effic... |
| 8.5.1.6 | Maintain service component portfolio | Creating and establishing service component portfolio by defining investments, and activities. Analy... |
| 8.5.1.7 | Establish development standards exceptio... | Creating standards and procedures for developing IT services/solutions outside of defined business p... |
| 8.5.2 | Manage service/solution lifecycle planni... | Executing life-cycle planning for IT services and solutions. Develop new requirements and feature-fu... |
| 8.5.2.1 | Monitor and track emerging technology ca... | Perform a systematic investigation to new and future technology capabilities for future upgrades. |
| 8.5.2.2 | Identify IT services/solutions | Identifying processes and supporting procedures that are performed by an organization to design, pla... |
| 8.5.2.3 | Determine IT service/solution approach | Determining an approach to create a base for delivering IT service/solution aligned with overall bus... |
| 8.5.2.4 | Define IT solution lifecycle | Defining solutions to satisfy business needs. IT solution lifecycle provides a means to address the ... |
| 8.5.2.5 | Develop IT service/solution "sunset" pla... | Developing plans to retire IT service/solution resources when the service/solution is no longer feas... |
| 8.5.3 | Develop and manage service/solution arch... | Creating the architecture for the IT services and solutions. Assess architecture and business constr... |
| 8.5.3.1 | Assess IT application and infrastructure... | Assessing limitations in IT application and infrastructure architecture that may hinder expected per... |
| 8.5.3.2 | Assess business constraints on IT servic... | Evaluate business limitations that may hinder IT service/solution performance. |
| 8.5.3.3 | Determine IT component integration requi... | Determining the requirements to integrate IT components such as hardware, software, database, teleco... |
| 8.5.3.4 | Identify opportunities for IT component ... | Identification of opportunities for reusing IT components so that they can be cost-effective and eff... |
| 8.5.3.5 | Promote adoption of existing service/sol... | Encouraging acceptance of existing IT service/solution architecture in the organization. |
| 8.5.3.6 | Develop and maintain service/solution ar... | Creating and maintaining a services and solutions architecture over a network that can be revised as... |
| 8.5.3.7 | Assess IT service/solution architecture ... | Assessing functional compliance of the IT service/solution architecture. Safeguard compliance with g... |
| 8.5.3.8 | Manage architectural exceptions | Identifying and resolving any architectural exceptions. Address the internal inquiries related to ar... |
| 8.5.4 | Execute IT service/solution creation and... | Understanding customer requirements. Design the IT services and solutions based on the requirements.... |
| 8.5.4.1 | Execute IT service/solution development ... | Executing an information system, aiming to produce a high quality system that meets or exceeds custo... |
| 8.5.4.1.1 | Assess and validate IT service/solution ... | Evaluating and validating the requirements and needs of IT service/solution. |
| 8.5.4.1.2 | Create service/solution design | Formulating a design for service/solution that helps an organization to meet its objectives. Develop... |
| 8.5.4.1.3 | Build and test IT service/solution compo... | Building and testing new components required for the development of IT services and solutions. |
| 8.5.4.1.4 | Integrate IT components and services | Combining the newly built IT component along with IT services in order to gain optimum output. |
| 8.5.4.1.5 | Execute IT service/solution validation | Validating that the proposed IT service/solution is feasible and provides the needed services for th... |
| 8.5.4.1.6 | Bundle service/solution deployment packa... | Creating and implementing a strategy for the deployment of IT service/solution by defining all of th... |
| 8.5.4.1.7 | Manage service/solution process exceptio... | Identifying and resolving internal needs/inquiries for service/solution that cannot be resolved imme... |
| 8.5.5 | Perform service/solution maintenance and... | Engaging in all aspects of service/solution maintenance and testing includes all preventative, routi... |
| 8.5.5.1 | Execute IT service/solution maintenance ... | Executing IT service/solution maintenance lifecycle in order to reduce maintenance costs and increas... |
| 8.5.5.1.1 | Assess IT remediation | Evaluate plans to address information technology environmental adulteration for rectification effort... |
| 8.5.5.1.2 | Modify service/solution design | Redesign the roadmap to seek solution or service with an overall process flow and impact timeframe. |
| 8.5.5.1.3 | Perform IT service/solution remediation | Administering the efforts and activities for IT service/solution remediation. This process element r... |
| 8.5.5.1.4 | Manage service/solution operations | Understanding customer requirements. Managing services/solutions based on the requirements. Develop ... |
| 8.5.5.1.5 | Prepare fixed/enhanced service/solution ... | Developing packaging for fixed/enhanced service/solution based on the standalone or bundled offering... |
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