8.6 - Deploy services/solutions
PCF ID: 20824 | Elements: 42 | Metrics Available: Y | Benchmarkable: 1
Definition
Executing IT services/solutions by creating a strategy for deployment. Plan and execute the changes. Plan and administer the release of its IT services and solutions.
Overview
This process group covers deploy services/solutions within the broader context of Manage Information Technology (IT).
Process Hierarchy
Processes
| ID | Process | PCF ID | Sub-elements | Metrics |
|---|---|---|---|---|
| 8.6.1 | Develop and manage service/solution deployment strategy | 20825 | 6 | N |
| 8.6.2 | Plan service and solution implementation | 20832 | 7 | N |
| 8.6.3 | Manage change deployment control | 20840 | 7 | N |
| 8.6.4 | Implement technology solutions | 20848 | 9 | N |
| 8.6.5 | Perform service and solution rollout | 20858 | 7 | N |
8.6.1 - Develop and manage service/solution deployment strategy
PCF ID: 20825
Definition: Creating and implementing a strategy for the deployment of IT service/solution. Define all of the activities that make the IT function available for use. Establish the change policies for IT services and solutions. Define the deployment process, procedures, and tools. Select the most feasible and practical methodologies for the deployment process.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.6.1.1 | Assess IT deployment business impact | 20826 | 0 | N |
| 8.6.1.2 | Establish IT deployment policies | 20827 | 0 | N |
| 8.6.1.3 | Define and create deployment procedure workflow | 20828 | 0 | N |
| 8.6.1.4 | Define IT change/release standards | 20829 | 0 | N |
| 8.6.1.5 | Assign deployment approval responsibilities | 20830 | 0 | N |
| 8.6.1.6 | Analyze deployments outcomes | 20831 | 0 | N |
8.6.1.1 - Assess IT deployment business impact
Definition: Evaluate the impact of IT deployment (products/services) on the business. Compare pre and post development performance, behavior of resources, and cost to assess organizational benefit.
8.6.1.2 - Establish IT deployment policies
Definition: Defining deployment policies regarding IT services and solutions to allow employees to plan accordingly. Reduce the negative impact to the user community.
8.6.1.3 - Define and create deployment procedure workflow
Definition: Outlining processes, methods, and equipment for deployment of IT solutions. Manage core operations servers like subversion server, production server, and development server, to make the IT services and solutions available for internal/client use.
8.6.1.4 - Define IT change/release standards
Definition: Establishing guidelines for the changed/released IT services and solutions to meet business objectives with optimum utilization.
8.6.1.5 - Assign deployment approval responsibilities
Definition: Coordinating development approval responsibilities based on defined change standards.
8.6.1.6 - Analyze deployments outcomes
Definition: Evaluating the impact (pros and cons) of IT services deployment.
8.6.2 - Plan service and solution implementation
PCF ID: 20832
Definition: Strategizing and executing changes in IT solutions and services. Create a plan for deploying the changes. Communicate with stakeholders about the changes. Administer and implement the changes. Train the resources who will be affected by these changes. Install changes and verify their effect.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.6.2.1 | Assess IT deployment risk | 20833 | 0 | N |
| 8.6.2.2 | Define implementation schedule and roll-out sequence | 20834 | 0 | N |
| 8.6.2.3 | Determine implementation requirements | 20835 | 0 | N |
| 8.6.2.4 | Plan and align user testing and resources | 20836 | 0 | N |
| 8.6.2.5 | Develop IT training | 20837 | 0 | N |
| 8.6.2.6 | Create implementation communications | 20838 | 0 | N |
| 8.6.2.7 | Manage IT roll-back procedures | 20839 | 0 | N |
8.6.2.1 - Assess IT deployment risk
Definition: Accessing threats and potential failures related to the deployment of IT services/solutions.
8.6.2.2 - Define implementation schedule and roll-out sequence
Definition: Defining the schedule for implementation of change. Plan and carry out a process or procedure to implement the predefined changes.
8.6.2.3 - Determine implementation requirements
Definition: Determine requirements for implementation of IT deployment. Carry out a pre-implementation audit to assess the impact and use case. Gauge the possible vulnerabilities and impact the business operations during and after the implementation.
8.6.2.4 - Plan and align user testing and resources
Definition: Plan methodologies and align resources for user testing of IT deployment.
8.6.2.5 - Develop IT training
Definition: Create and manage employee training programs by considering the need and availability of these programs. Manage all aspects related to the training programs.
8.6.2.6 - Create implementation communications
Definition: Coordinating change implementation in IT services and solutions communications with employees and stakeholders.
8.6.2.7 - Manage IT roll-back procedures
Definition: Managing procedures to return to initial pre-deployment stage or previous state from current environment.
8.6.3 - Manage change deployment control
PCF ID: 20840
Definition: Creating and deploying an architecture for securing the changes deployed in the organization. Create and develop protocols that ensure proper and efficient use of deployed IT services and solutions. Test, evaluate, and implement the policies and protocols.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.6.3.1 | Asses IT change/release impact | 20841 | 0 | N |
| 8.6.3.2 | Confirm change/release compliance | 20842 | 0 | N |
| 8.6.3.3 | Assess IT change/release risk | 20843 | 0 | N |
| 8.6.3.4 | Consolidate IT change | 20844 | 0 | N |
| 8.6.3.5 | Create and communicate deployment schedule | 20845 | 0 | N |
| 8.6.3.6 | Approve change/release deployment | 20846 | 0 | N |
| 8.6.3.7 | Document IT change/release outcome | 20847 | 0 | N |
8.6.3.1 - Asses IT change/release impact
Definition: Evaluating the impact of IT change/release on the business.
8.6.3.2 - Confirm change/release compliance
Definition: Ensure that change/release meets change guidelines set by the organization.
8.6.3.3 - Assess IT change/release risk
Definition: Evaluating for any kind of risks or threats which could be caused due to IT change/release deployment.
8.6.3.4 - Consolidate IT change
Definition: Integrate all forms of changes in IT in order to make more efficient use of resources and down time, and optimizing results.
8.6.3.5 - Create and communicate deployment schedule
Definition: Defining and communicating the schedule for implementation to related stakeholders and functions.
8.6.3.6 - Approve change/release deployment
Definition: Permitting for the change/release deployment. Approve deployment based on the evaluation of business impact due to change/release.
8.6.3.7 - Document IT change/release outcome
Definition: Recording outcomes related to the change/release deployment.
8.6.4 - Implement technology solutions
PCF ID: 20848
Definition: Deploy the identified solutions for information technology important for healthy business operations. Confirm status and operational availability of IT resources. Perform testing and distribution of change. Execute roll-back protocol if necessary.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.6.4.1 | Confirm hardware/software operational status | 20849 | 0 | N |
| 8.6.4.2 | Confirm operational availability | 20850 | 0 | N |
| 8.6.4.3 | Execute internal IT implementation plan | 20851 | 0 | N |
| 8.6.4.4 | Confirm implementation completion | 20852 | 0 | N |
| 8.6.4.5 | Implement software change/release | 20853 | 0 | N |
| 8.6.4.6 | Perform post-installation testing | 20854 | 0 | N |
| 8.6.4.7 | Distribute software components network-wide | 20855 | 0 | N |
| 8.6.4.8 | Verify change/release implementation success | 20856 | 0 | N |
| 8.6.4.9 | Execute roll-back plan | 20857 | 0 | N |
8.6.4.1 - Confirm hardware/software operational status
Definition: Confirm if hardware/software are operating as per the expectation.
8.6.4.2 - Confirm operational availability
Definition: Confirm if operational activities of IT services could be performed.
8.6.4.3 - Execute internal IT implementation plan
Definition: Executing IT implementation plan to make the IT services and solutions available for internal use.
8.6.4.4 - Confirm implementation completion
Definition: Confirming the completion of IT implementation.
8.6.4.5 - Implement software change/release
Definition: Executing changes in software and services as per change/release schedule.
8.6.4.6 - Perform post-installation testing
Definition: Perform testing after installation to confirm expected performance is met.
8.6.4.7 - Distribute software components network-wide
Definition: Distributing and implementing the release of changed IT solutions. Administer, implement, and install the releases onto internal systems. Provide methods for installing releases on client users.
8.6.4.8 - Verify change/release implementation success
Definition: Confirming that the release has met expectations.
8.6.4.9 - Execute roll-back plan
Definition: Execution of plan to return to the previous operating state if the change/release impedes operational expectations.
8.6.5 - Perform service and solution rollout
PCF ID: 20858
Definition: Strategizing and executing changes in IT solutions and services. Create a plan for deploying the changes. Communicate with stakeholders about the changes. Administer and implement the changes. Train the resources who will be affected by these changes. Install changes and verify their effect.
| ID | Activity | PCF ID | Tasks | Metrics |
|---|---|---|---|---|
| 8.6.5.1 | Conduct IT training | 20859 | 0 | N |
| 8.6.5.2 | Prepare and distribute service/solution communications | 20860 | 0 | N |
| 8.6.5.3 | Support organizational changes | 20861 | 0 | N |
| 8.6.5.4 | Execute rollout plans | 20862 | 0 | N |
| 8.6.5.5 | Provide rollout support | 20863 | 0 | N |
| 8.6.5.6 | Manage rollout support capabilities | 20864 | 0 | N |
| 8.6.5.7 | Monitor and record rollout issues | 20865 | 0 | N |
8.6.5.1 - Conduct IT training
Definition: Preparing users for changes in IT solutions. Conduct training sessions and engagement activities to familiarize users with the new changes. Implementing the programs for training IT employees.
8.6.5.2 - Prepare and distribute service/solution communications
Definition: Coordinating communications regarding the changes in IT services and solutions with employees in the organization.
8.6.5.3 - Support organizational changes
Definition: Creating a strategy for providing support for organizational changes. Providing support to users of IT services and solutions.
8.6.5.4 - Execute rollout plans
Definition: Executing a plan for introducing the IT services and solutions to the organization's end user base.
8.6.5.5 - Provide rollout support
Definition: Establishing services for providing support to users of IT services and solutions for rollout. Define the plethora of services by which the organization assists users of technology products.
8.6.5.6 - Manage rollout support capabilities
Definition: Managing the necessary skills and competencies required to efficiently provide IT resolution for rollout through the support structure. Identify the gaps and needs in support structure.
8.6.5.7 - Monitor and record rollout issues
Definition: Track and record any issues being faced due to rollout. Define methodology of assessment for measuring and monitoring issues.
Change Summary (v7.2.1 vs v6.1.1)
Changes indicated by:
+XXXXX- New element added-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced
Complete Element List with Definitions
All 42 elements
| ID | Name | Definition |
|---|---|---|
| 8.6 | Deploy services/solutions | Executing IT services/solutions by creating a strategy for deployment. Plan and execute the changes.... |
| 8.6.1 | Develop and manage service/solution depl... | Creating and implementing a strategy for the deployment of IT service/solution. Define all of the ac... |
| 8.6.1.1 | Assess IT deployment business impact | Evaluate the impact of IT deployment (products/services) on the business. Compare pre and post devel... |
| 8.6.1.2 | Establish IT deployment policies | Defining deployment policies regarding IT services and solutions to allow employees to plan accordin... |
| 8.6.1.3 | Define and create deployment procedure w... | Outlining processes, methods, and equipment for deployment of IT solutions. Manage core operations s... |
| 8.6.1.4 | Define IT change/release standards | Establishing guidelines for the changed/released IT services and solutions to meet business objectiv... |
| 8.6.1.5 | Assign deployment approval responsibilit... | Coordinating development approval responsibilities based on defined change standards. |
| 8.6.1.6 | Analyze deployments outcomes | Evaluating the impact (pros and cons) of IT services deployment. |
| 8.6.2 | Plan service and solution implementation | Strategizing and executing changes in IT solutions and services. Create a plan for deploying the cha... |
| 8.6.2.1 | Assess IT deployment risk | Accessing threats and potential failures related to the deployment of IT services/solutions. |
| 8.6.2.2 | Define implementation schedule and roll-... | Defining the schedule for implementation of change. Plan and carry out a process or procedure to imp... |
| 8.6.2.3 | Determine implementation requirements | Determine requirements for implementation of IT deployment. Carry out a pre-implementation audit to ... |
| 8.6.2.4 | Plan and align user testing and resource... | Plan methodologies and align resources for user testing of IT deployment. |
| 8.6.2.5 | Develop IT training | Create and manage employee training programs by considering the need and availability of these progr... |
| 8.6.2.6 | Create implementation communications | Coordinating change implementation in IT services and solutions communications with employees and st... |
| 8.6.2.7 | Manage IT roll-back procedures | Managing procedures to return to initial pre-deployment stage or previous state from current environ... |
| 8.6.3 | Manage change deployment control | Creating and deploying an architecture for securing the changes deployed in the organization. Create... |
| 8.6.3.1 | Asses IT change/release impact | Evaluating the impact of IT change/release on the business. |
| 8.6.3.2 | Confirm change/release compliance | Ensure that change/release meets change guidelines set by the organization. |
| 8.6.3.3 | Assess IT change/release risk | Evaluating for any kind of risks or threats which could be caused due to IT change/release deploymen... |
| 8.6.3.4 | Consolidate IT change | Integrate all forms of changes in IT in order to make more efficient use of resources and down time,... |
| 8.6.3.5 | Create and communicate deployment schedu... | Defining and communicating the schedule for implementation to related stakeholders and functions. |
| 8.6.3.6 | Approve change/release deployment | Permitting for the change/release deployment. Approve deployment based on the evaluation of business... |
| 8.6.3.7 | Document IT change/release outcome | Recording outcomes related to the change/release deployment. |
| 8.6.4 | Implement technology solutions | Deploy the identified solutions for information technology important for healthy business operations... |
| 8.6.4.1 | Confirm hardware/software operational st... | Confirm if hardware/software are operating as per the expectation. |
| 8.6.4.2 | Confirm operational availability | Confirm if operational activities of IT services could be performed. |
| 8.6.4.3 | Execute internal IT implementation plan | Executing IT implementation plan to make the IT services and solutions available for internal use. |
| 8.6.4.4 | Confirm implementation completion | Confirming the completion of IT implementation. |
| 8.6.4.5 | Implement software change/release | Executing changes in software and services as per change/release schedule. |
| 8.6.4.6 | Perform post-installation testing | Perform testing after installation to confirm expected performance is met. |
| 8.6.4.7 | Distribute software components network-w... | Distributing and implementing the release of changed IT solutions. Administer, implement, and instal... |
| 8.6.4.8 | Verify change/release implementation suc... | Confirming that the release has met expectations. |
| 8.6.4.9 | Execute roll-back plan | Execution of plan to return to the previous operating state if the change/release impedes operationa... |
| 8.6.5 | Perform service and solution rollout | Strategizing and executing changes in IT solutions and services. Create a plan for deploying the cha... |
| 8.6.5.1 | Conduct IT training | Preparing users for changes in IT solutions. Conduct training sessions and engagement activities to ... |
| 8.6.5.2 | Prepare and distribute service/solution ... | Coordinating communications regarding the changes in IT services and solutions with employees in the... |
| 8.6.5.3 | Support organizational changes | Creating a strategy for providing support for organizational changes. Providing support to users of ... |
| 8.6.5.4 | Execute rollout plans | Executing a plan for introducing the IT services and solutions to the organization's end user base. |
| 8.6.5.5 | Provide rollout support | Establishing services for providing support to users of IT services and solutions for rollout. Defin... |
| 8.6.5.6 | Manage rollout support capabilities | Managing the necessary skills and competencies required to efficiently provide IT resolution for rol... |
| 8.6.5.7 | Monitor and record rollout issues | Track and record any issues being faced due to rollout. Define methodology of assessment for measuri... |
Back to: Category 8.0 - Manage Information Technology (IT) | APQC PCF Overview | Full Glossary