APQC PCF Version Change Analysis

Comparing: v7.2.1 (April 2023) vs v6.1.1 Total Elements Analyzed: 1,855

Executive Summary

Change Type	Count	Percentage
NEW Elements	845	45.6%
Renamed	118	6.4%
With Additions	227	12.2%
With Removals	24	1.3%
Modified	74	4.0%
Unchanged	786	42.4%

Difference Index Distribution

The Difference Index indicates the magnitude of change for each element.

Score Range	Count	Description
0	765	No change
1	846	Minimal change
2-10	187	Moderate change
11-50	47	Significant change
51+	10	Major restructuring

Changes by Category

1.0 - Develop Vision and Strategy

Metric	Value
Total Elements	123
NEW Elements	66
Unchanged	36
Total Difference Index	301

2.0 - Develop and Manage Products and Services

Metric	Value
Total Elements	100
NEW Elements	62
Unchanged	26
Total Difference Index	303

3.0 - Market and Sell Products and Services

Metric	Value
Total Elements	202
NEW Elements	102
Unchanged	66
Total Difference Index	499

4.0 - Deliver Physical Products

Metric	Value
Total Elements	147
NEW Elements	21
Unchanged	96
Total Difference Index	174

5.0 - Deliver Services

Metric	Value
Total Elements	67
NEW Elements	67
Unchanged	0
Total Difference Index	253

6.0 - Manage Customer Service

Metric	Value
Total Elements	104
NEW Elements	59
Unchanged	24
Total Difference Index	293

7.0 - Develop and Manage Human Capital

Metric	Value
Total Elements	135
NEW Elements	24
Unchanged	79
Total Difference Index	172

8.0 - Manage Information Technology (IT)

Metric	Value
Total Elements	321
NEW Elements	321
Unchanged	0
Total Difference Index	1241

9.0 - Manage Financial Resources

Metric	Value
Total Elements	270
NEW Elements	39
Unchanged	204
Total Difference Index	207

10.0 - Acquire, Construct, and Manage Assets

Metric	Value
Total Elements	69
NEW Elements	46
Unchanged	13
Total Difference Index	204

11.0 - Manage Enterprise Risk, Compliance, Remediation, and Resiliency

Metric	Value
Total Elements	56
NEW Elements	3
Unchanged	45
Total Difference Index	30

12.0 - Manage External Relationships

Metric	Value
Total Elements	54
NEW Elements	13
Unchanged	34
Total Difference Index	59

13.0 - Develop and Manage Business Capabilities

Metric	Value
Total Elements	207
NEW Elements	22
Unchanged	163
Total Difference Index	120

---

NEW Elements (v7.2.1)

These elements were added in version 7.2.1:

1.0 - Develop Vision and Strategy (66 new)

ID	Name	PCF ID
1.1.1.1	Identify competitors	19945
1.1.1.9	Identify intellectual property concerns	16790
1.1.1.10	Evaluate IP acquisition options	16791
1.1.2.2	Capture customer needs and wants	19946
1.1.2.3	Assess customer needs and wants	19947
1.1.3.2	Analyze internal operations	19948
1.1.4.1	Define the strategic vision	19949
1.2.2.1.1	Select partnerships and relationships to support t	18083
1.2.2.2.1	Identify implications for key operating model busi	13289
1.2.2.2.2	Identify implications for key technology aspects	13290
1.2.2.3	Develop B2B strategy	16800
1.2.2.3.1	Develop service as a product strategy	16801
1.2.2.4	Develop B2C strategy	16802
1.2.2.5	Develop partner/alliance strategy	16803
1.2.2.6	Develop merger/demerger/acquisition/exit strategy	16805
1.2.2.7	Develop innovation strategy	16806
1.2.2.9	Develop global support strategy	19950
1.2.2.10	Develop shared services strategy	19951
1.2.2.12	Develop innovation strategy and framework	19952
1.2.6.1	Identify organizational goals	19953

...and 46 more

2.0 - Develop and Manage Products and Services (62 new)

ID	Name	PCF ID
2.1	Govern and manage product/service development prog	19696
2.1.2.1	Develop plan for new product/service development a	16824
2.1.2.5	Conduct post launch review	11423
2.1.2.5.1	Carry out post launch analytics to test the accept	19646
2.1.2.5.2	Review market performance	11424
2.1.2.5.3	Review effectiveness of supply chain and distribut	11425
2.1.2.5.4	Apply data and analytics to review supply chain me	19647
2.1.2.5.5	Review quality and performance of the product/serv	11426
2.1.2.5.6	Conduct financial review	11427
2.1.2.5.7	Conduct new product development process assessment	11428
2.1.3	Manage patents, copyrights, and regulatory require	19985
2.1.3.1	Conduct mandatory and elective reviews	19941
2.1.3.2	Review infringement of patents and copyrights	16826
2.1.3.3	Determine patent and copyright needs	16827
2.1.3.4	Define product technical documentation management	19697
2.1.3.5	Manage regulatory requirements	12771
2.1.3.5.1	Train employees on appropriate regulatory requirem	12772
2.1.3.5.2	Maintain records for regulatory agencies	12773
2.1.3.5.3	Manage regulatory submission life cycle	12776
2.1.4	Manage product and service master data	11740

...and 42 more

3.0 - Market and Sell Products and Services (102 new)

ID	Name	PCF ID
3.1.1.1.1	Understand consumer needs and predict customer pur	10114
3.1.1.2.1	Determine market share gain/loss	10115
3.1.2.2.1	Identify under-served and saturated market segment	18941
3.1.2.4.1	Test with customers/consumers	10120
3.1.2.4.2	Confirm internal capabilities	10121
3.2.2.1	Conduct pricing analysis	13169
3.2.2.3	Establish pricing targets	19999
3.2.3	Define and manage channel strategy	20000
3.2.3.1	Determine channels to be supported	20001
3.2.3.2	Establish channel objectives	20002
3.2.3.5	Identify required channel capabilities	20003
3.2.3.7	Orchestrate seamless customer experience across su	20004
3.2.3.7.1	Define omni-channel strategy	16590
3.2.3.7.2	Define omni-channel requirements	16591
3.2.3.7.3	Develop omni-channel policies and procedures	16592
3.2.3.8	Develop and manage execution roadmap	20005
3.2.4	Analyze and manage channel performance	20006
3.2.4.1	Establish channel-specific metrics and targets	16573
3.2.4.2	Monitor and report performance	16574
3.2.4.3	Monitor and report events influencing factors	16575

...and 82 more

4.0 - Deliver Physical Products (21 new)

ID	Name	PCF ID
4.0	Deliver Physical Products	20022
4.1.1.8	Define standard operating procedures	19551
4.1.4.1	Model production network to enable simulation and	20023
4.1.4.2	Create master production schedule	20024
4.1.5.3	Determine product storage facility requirements	19555
4.1.6.4	Establish storage management constraints	19558
4.2.2	Develop sourcing and category management strategie	20973
4.3.1.1	Model and simulate plant	19563
4.3.2.5	Monitor and optimize production process	19566
4.3.2.5.1	Automate and control plant	19567
4.3.2.5.2	Perform advanced process control	19568
4.3.2.5.3	Perform real-time optimization	19569
4.3.2.5.4	Manage plant alarms and alerts	19570
4.3.3.3	Manage quality samples	20956
4.3.3.5	Track and analyze non-conformance trends	12045
4.3.3.6	Perform root cause analysis	12046
4.4.1.7	Define reverse logistics strategy	16905
4.4.2	Plan and manage inbound material flow	20936
4.4.2.5	Control quality of returned parts	12708
4.4.2.6	Salvage or repair returned products	20109

...and 1 more

5.0 - Deliver Services (67 new)

ID	Name	PCF ID
5.0	Deliver Services	20025
5.1	Establish service delivery governance and strategi	20026
5.1.1	Establish service delivery governance	20027
5.1.1.1	Set up and maintain service delivery governance an	20028
5.1.1.2	Manage service delivery performance	20029
5.1.1.3	Manage service delivery development and direction	20030
5.1.1.4	Solicit feedback from customer on service delivery	20031
5.1.2	Develop service delivery strategies	20032
5.1.2.1	Define service delivery goals	20033
5.1.2.2	Define labor policies	20034
5.1.2.3	Evaluate resource availability	20035
5.1.2.4	Define service delivery network and supply constra	20036
5.1.2.5	Define service delivery process	20037
5.1.2.6	Review and validate service delivery procedures	20038
5.1.2.7	Define service delivery workplace layout and infra	20039
5.2	Manage service delivery resources	20040
5.2.1	Manage service delivery resource demand	20041
5.2.1.1	Monitor pipeline	20042
5.2.1.2	Develop baseline forecasts	20043
5.2.1.3	Collaborate with customers	20044

...and 47 more

6.0 - Manage Customer Service (59 new)

ID	Name	PCF ID
6.0	Manage Customer Service	20085
6.1.1	Define customer service requirements across the en	20086
6.1.2	Define customer service experience	20087
6.1.3	Define and manage customer service channel strateg	20088
6.1.6	Define warranty offering	20089
6.1.6.1	Determine and document warranty policies	16893
6.1.6.2	Create and manage warranty rules/claim codes for p	16890
6.1.6.3	Agree on warranty responsibilities with suppliers	20090
6.1.6.4	Define warranty related offerings for customers	20091
6.1.6.5	Communicate warranty policies and offerings	12673
6.1.7	Develop recall strategy	20092
6.2.2.2	Analyze problems, requests, and inquiries	13482
6.2.2.5	Identify and capture upsell/cross-sell opportuniti	16928
6.2.2.6	Deliver opportunity to sales team	16937
6.2.3.5	Analyze customer complaints and response/redressal	19072
6.2.4	Process returns	20094
6.2.4.2	Process return and record reason	20095
6.2.5	Report incidents and risks to regulatory bodies	12840
6.3	Service products after sales	12658
6.3.1	Register products	20605

...and 39 more

7.0 - Develop and Manage Human Capital (24 new)

ID	Name	PCF ID
7.1.1	Develop human resources strategy	20958
7.1.1.7	Manage employer branding	20606
7.1.2.5	Develop high performers/leadership programs	16938
7.1.2.7	Develop training program	11622
7.1.2.8	Develop recruitment program	11623
7.1.2.14	Implement workforce strategy models	20122
7.2.3	Screen and select candidates	20123
7.2.5.3.1	Complete position classification and level of expe	20124
7.3	Manage employee on boarding, development, and trai	20599
7.3.1.1.1	Develop employee induction program	10477
7.3.1.1.2	Maintain/Update employee induction program	10478
7.3.4.2	Define employee competencies	16940
7.3.4.6	Manage examinations and certifications	20125
7.3.4.6.1	Liaise with external certification authorities	20126
7.3.4.6.2	Administer certification tests	20127
7.3.4.6.3	Appraise experience qualifications	20128
7.3.4.6.4	Administer certificate issue and maintenance	20129
7.5.1	Develop and manage reward, recognition, and motiva	10494
7.5.3	Manage employee assistance and retention	10496
7.5.3.2	Develop family support systems	10509

...and 4 more

8.0 - Manage Information Technology (IT) (321 new)

ID	Name	PCF ID
8.0	Manage Information Technology (IT)	20607
8.1	Develop and manage IT customer relationships	20608
8.1.1	Understand IT customer needs	20609
8.1.1.1	Understand IT customer communities	20610
8.1.1.2	Assess IT customer operational capabilities	20611
8.1.2	Identify IT customer transformation needs	20612
8.1.2.1	Understand business requirements for IT capabiliti	20613
8.1.2.2	Understand IT landscape	20614
8.1.2.3	Develop IT visioning	20615
8.1.2.4	Outline IT service expectations	20616
8.1.3	Plan and communicate IT services	20617
8.1.3.1	Manage IT customer expectations	20618
8.1.3.2	Define future IT services	20619
8.1.3.3	Determine IT performance indicators	20620
8.1.3.4	Create IT marketing messages	20621
8.1.3.5	Create IT service marketing plan	20622
8.1.4	Provide IT transformation guidance	20623
8.1.4.1	Develop IT transformation plans	20624
8.1.4.2	Collect IT customer requirements	20625
8.1.4.3	Analyze IT customer requirements	20937

...and 301 more

9.0 - Manage Financial Resources (39 new)

ID	Name	PCF ID
9.1.1.3	Operationalize and implement plans to achieve budg	20135
9.1.1.5	Perform variance analysis against forecasts and bu	20136
9.1.2.2	Perform profit center accounting	14057
9.2.1.3	Analyze credit scoring history	14187
9.2.1.4	Forecast credit scoring requirement	14188
9.2.4.6	Perform recovery workout	14007
9.2.4.7	Manage default accounts	14008
9.3.1.3	Publish accounting policies	20604
9.3.4.8	Perform legal and management consolidation	14074
9.5.3.1	Develop tax plan	14075
9.5.3.2	Manage tax plan	14076
9.6.3	Manage corporate credit cards	20929
9.6.3.1	Establish corporate credit card policies and appro	20930
9.6.3.2	Process corporate credit card requests	20931
9.6.3.3	Order corporate credit cards	20932
9.6.3.4	Manage corporate credit card accounts	20933
9.6.3.5	Approve/Change credit limits	20934
9.6.3.6	Cancel/Deactivate credit card	20935
9.7.4.1	Establish investment policy	14079
9.7.5.1	Develop risk management/hedging strategy	12974

...and 19 more

10.0 - Acquire, Construct, and Manage Assets (46 new)

ID	Name	PCF ID
10.0	Acquire, Construct, and Manage Assets	19207
10.2	Design and construct productive assets	19208
10.2.1	Manage capital program for productive assets	19209
10.2.1.1	Define capital investment plan	19210
10.2.1.2	Monitor capital program	19211
10.2.1.3	Secure construction financing	19212
10.2.2	Design and plan asset construction	20139
10.2.2.1	Develop construction strategy	19220
10.2.2.2	Perform construction performance management	11276
10.2.2.3	Obtain construction permissions	19221
10.2.2.4	Design assets	19222
10.2.2.5	Plan construction resources	19223
10.2.3	Schedule and perform construction work	19229
10.2.3.1	Schedule construction work	19230
10.2.3.2	Obtain resources	19231
10.2.3.3	Construct new assets	19232
10.2.3.4	Augment existing assets	19233
10.2.3.5	Renew/Replace assets	19234
10.2.4	Manage asset construction	19224
10.2.4.1	Monitor work performance	19225

...and 26 more

11.0 - Manage Enterprise Risk, Compliance, Remediation, and Resiliency (3 new)

ID	Name	PCF ID
11.1.3.3.1	Assess adequacy of insurance coverage	18129
11.2.2.7	Compile and communicate compliance scorecard(s)	19595
11.2.2.8	Compile and communicate internal and regulatory co	19596

12.0 - Manage External Relationships (13 new)

ID	Name	PCF ID
12.2.1.1	Assess relationships	12869
12.2.1.2	Appoint responsible executives	12870
12.2.1.3	Monitor relationships	12871
12.2.1.4	Receive input from internal advisors	12872
12.2.1.5	Receive input from external advisors	12873
12.2.1.6	Liaise with authorities	12874
12.2.2.1	Establish relationships with agencies	12875
12.2.2.2	Respond to audit inquiries	12876
12.2.2.3	Maintain documentation of contacts	12877
12.2.2.4	Plan and manage meetings	12878
12.2.3.1	Evaluate the requirements for strategic relationsh	12879
12.2.3.2	Monitor the success of the partnerships	12880
12.2.3.3	Extend or change the relationships	12881

13.0 - Develop and Manage Business Capabilities (22 new)

ID	Name	PCF ID
13.1.3.2.1	Identify published best practices	20140
13.1.4.3.1	Identify additional metrics as required	20141
13.2.3.3.2	Acquire/secure project resources	20142
13.4.1.11	Identify impacted groups	20143
13.4.1.12	Determine degree/extent of impact	20144
13.4.2.5	Assign change champion(s)	20145
13.4.3.5	Report on change	20146
13.5.3	Design and implement KM capabilities	20965
13.5.3.2	Design resource model for KM approaches	20966
13.5.3.4	Leverage and enhance IT for KM approaches	20967
13.5.3.5	Develop measures	20968
13.5.4	Evolve and sustain KM capabilities	20969
13.5.4.2	Sustain awareness and engagement	20970
13.5.4.3	Expand KM infrastructure to meet demand	20971
13.6.3	Evaluate process performance	20147
13.6.3.3	Collect data	20148
13.8	Develop, Manage, and Deliver Analytics	20959
13.8.1	Develop and manage hypotheses	20960
13.8.2	Collect data	20961
13.8.3	Analyze data	20962

...and 2 more

---

Renamed Elements

These elements were renamed in v7.2.1:

ID	Current Name	Change Details
1.1.2.1	Conduct qualitative/quantitative researc	RENAME, WAS:Conduct qualitative/quantitative assessments
1.1.3	Assess the internal environment	+19948, c10033, c10034, RENAME, WAS:Perform internal analysis
1.1.3.5	Analyze financial health	RENAME, WAS:Analyze financial positions
1.1.3.6	Identify core competencies	RENAME, WAS:Identify enterprise core competencies
1.2.2	Define and evaluate strategic options to	+16800, +16802, +16803, +16805, +16806, +19950, +19951, +19952, -14190, RENAME, WAS:Evaluate strategic options to achieve the objectives
1.2.5	Create organizational design	RENAME, WAS:Create organizational design (structure, governance, reporting, etc.)
1.3	Execute and measure strategic initiative	+19507, RENAME, WAS:Manage strategic initiatives
2.3.1.7	Conduct mandatory and elective external	RENAME, WAS:Conduct mandatory and elective external reviews (legal, regulatory, standards, internal)
2.3.1.9	Build prototypes/proof of concepts	RENAME, WAS:Build prototypes
2.3.1.14	Collaborate on design with suppliers and	RENAME, WAS:Collaborate on design with suppliers and contract manufacturers
2.3.3.1	Design and obtain necessary capabilities	RENAME, WAS:Design and obtain necessary materials and equipment
2.3.3.3	Request engineering/process change	RENAME, WAS:Request engineering change
2.3.3.4	Install and validate production/service	c11417, RENAME, WAS:Install and validate production process or methodology
2.3.3.4.1	Monitor initial production runs	RENAME, WAS:Monitor production runs
3.1.1.4	Analyze competing organizations, competi	RENAME, WAS:Analyze competing organizations, competitive/substitute products
3.1.1.5	Evaluate existing products/services	RENAME, WAS:Evaluate existing products/brands
3.2.2	Define pricing strategy	+13169, +19999, c10124, c10125, RENAME, WAS:Define pricing strategy to align to value proposition
3.2.2.2	Establish guidelines for applying pricin	RENAME, WAS:Establish guidelines for applying pricing of products/services
3.2.2.4	Approve pricing strategies/policies and	RENAME, WAS:Approve pricing strategies/policies
3.2.3.3	Determine channel role and fit with targ	RENAME, WAS:Determine channel fit with target segments
3.2.3.6	Evaluate channel attributes and potentia	RENAME, WAS:Evaluate channel attributes and partners
3.3.1	Establish goals, objectives, and metrics	RENAME, WAS:Establish goals, objectives, and metrics for products by channels/segments
3.3.4.1	Define promotional concepts and objectiv	RENAME, WAS:Define promotional concepts
3.3.5.1	Determine customer lifetime value	RENAME, WAS:Determine customer loyalty/lifetime value
3.5.1	Manage leads/opportunities	+18115, +11773, +18116, +20011, c10184, c10189, RENAME, WAS:Generate leads
3.5.1.2	Identify/receive leads/opportunities	RENAME, WAS:Identify leads
3.5.1.8	Manage customer sales calls	+20012, RENAME, WAS:Manage customer sales
3.5.4.2	Collect and maintain account information	+10201, +10202, +10203, +10204, +10205, +10206, +10207, +10208, RENAME, WAS:Collect and maintain customer account information
3.5.4.5	Enter orders into system	RENAME, WAS:Enter orders into system and identify/perform cross-sell/up-sell activity
3.5.4.8	Handle sales order inquiries including p	RENAME, WAS:Handle order inquiries including post-order fulfillment transactions
3.5.5.1	Provide sales and product/service traini	+20019, +20020, +20021, RENAME, WAS:Provide sales and product training to sales partners/alliances
3.5.5.4	Manage sales partner/alliance master dat	RENAME, WAS:Manage channel partner master data
4.1.1.4	Define capital expense policies	RENAME, WAS:Define manufacturing capital expense policies
4.1.2	Manage demand for products	c10235, c10236, c10237, c10239, c10240, c10241, RENAME, WAS:Manage demand for products and services
4.1.2.1	Develop baseline demand forecasts	RENAME, WAS:Develop baseline forecasts
4.1.2.2	Collaborate demand with customers	RENAME, WAS:Collaborate with customers
4.1.2.3	Develop demand consensus forecast	RENAME, WAS:Develop consensus forecast
4.1.2.5	Monitor activity against demand forecast	RENAME, WAS:Monitor activity against forecast and revise forecast
4.1.2.6	Evaluate and revise demand forecasting a	RENAME, WAS:Evaluate and revise forecasting approach
4.1.2.7	Measure demand forecast accuracy	RENAME, WAS:Measure forecast accuracy
4.1.4.3	Maintain master production schedule	RENAME, WAS:Monitor master production schedule and plan
4.1.5.7	Calculate and optimize destination dispa	RENAME, WAS:Calculate destination dispatch plan
4.1.5.9	Calculate and optimize destination load	RENAME, WAS:Calculate destination load plans
4.2.1	Provide sourcing governance and perform	c10283, c10285, RENAME, WAS:Develop sourcing strategies
4.2.1.3	Establish materials management contingen	RENAME, WAS:Develop inventory strategy
4.2.1.5	Analyze organization’s spend profile	RENAME, WAS:Analyze organization's spend profile
4.2.4.6	Reconcile purchase orders	RENAME, WAS:Record receipt of goods
4.2.4.7	Research/Resolve order exceptions	RENAME, WAS:Research/Resolve exceptions
4.3	Produce/Assemble/Test product	c10304, RENAME, WAS:Produce/Manufacture/Deliver product
4.3.2	Produce/Assemble product	+19566, RENAME, WAS:Produce product
4.4.1	Provide logistics governance	+16905, RENAME, WAS:Define logistics strategy
6.1.5	Establish target service level for each	RENAME, WAS:Establish service levels for customers
6.2	Plan and manage customer service contact	+20094, +12840, c10388, RENAME, WAS:Plan and manage customer service operations
6.2.2	Manage customer service problems, reques	+13482, +16928, +16937, c10394, c10395, c10396, RENAME, WAS:Manage customer service requests/inquiries
6.2.2.1	Receive customer problems, requests, and	RENAME, WAS:Receive customer requests/inquiries
6.2.2.3	Resolve customer problems, requests, and	RENAME, WAS:Route customer requests/inquiries
6.2.2.4	Respond to customer problems, requests,	RENAME, WAS:Respond to customer requests/inquiries
6.2.4.1	Authorize return	RENAME, WAS:Authorize and process returns
6.3.4	Service products	RENAME, WAS:Deliver service to customer
6.3.4.3.2	Execute product repair	RENAME, WAS:Dispatch resources
6.3.4.3.3	Manage service order fulfillment	RENAME, WAS:Manage order fulfillment progress
6.3.4.4.1	Identify completed service orders for fe	RENAME, WAS:Identify completed orders for feedback
6.3.4.4.2	Identify incomplete service orders and s	RENAME, WAS:Identify incomplete orders and service failures
6.5.1	Measure customer satisfaction with custo	+11687, +11688, +18126, -10404, -10405, -10406, -10407, RENAME, WAS:Measure customer satisfaction with customer requests/inquiries handling
6.5.2	Measure customer satisfaction with custo	+11689, RENAME, WAS:Measure customer satisfaction with customer-complaint handling and resolution
6.5.3.5	Provide feedback and insights to appropr	RENAME, WAS:Provide customer feedback to product management on products and services
7.1	Develop and manage human resources plann	+20958, -17044, RENAME, WAS:Develop and manage human resources (HR) planning, policies, and strategies
7.1.2.2	Plan employee resourcing requirements pe	RENAME, WAS:Plan employee resourcing requirements per unit/organization
7.1.2.3.1	Establish incentive plan	RENAME, WAS:Establish sales force incentive plan
7.1.2.13	Develop workforce strategy models	RENAME, WAS:Develop work force strategy models
7.2.1.2	Develop and maintain job descriptions	RENAME, WAS:Develop job descriptions
7.2.1.3	Open job requisitions	RENAME, WAS:Develop and open job requisitions
7.2.1.4	Post job requisitions	RENAME, WAS:Post requisitions
7.2.1.5	Modify job requisitions	RENAME, WAS:Modify requisitions
7.3.1.2	Evaluate the effectiveness of the employ	RENAME, WAS:Evaluate the effectiveness of employee on-boarding program
7.3.1.3	Execute on-boarding program	RENAME, WAS:Execute onboarding program
7.3.2.1	Define employee performance objectives	RENAME, WAS:Define performance objectives
7.3.3.2	Develop employee career plans and career	RENAME, WAS:Develop employee career plans
7.3.3.3	Manage employee skill and competency dev	RENAME, WAS:Manage employee skills development
7.3.4.1	Align employee with organization develop	RENAME, WAS:Align employee and organization development needs
7.6.6.2	Manage resource deployment	RENAME, WAS:Manage deployment of personnel
7.6.7	Relocate employees and manage assignment	RENAME, WAS:Relocate employees, and manage assignments
7.7.4	Manage human resource information system	RENAME, WAS:Manage human resource information systems (HRIS)
9.3.2.4	Process period end adjustments	RENAME, WAS:Process period end adjustments (e.g., accruals and currency conversions)
9.5.3	Manage and process payroll taxes	+14075, +14076, RENAME, WAS:Process payroll taxes
9.6.1.6	Process payables taxes	RENAME, WAS:Process taxes
9.6.1.7	Research/Resolve payable exceptions	RENAME, WAS:Research/Resolve exceptions
9.6.2.5	Manage personnel accounts	RENAME, WAS:Manage personal accounts
9.7.5.2	Manage interest rate risk	+19575, +19576, +19577, +19578, RENAME, WAS:Manage interest-rate risk
9.7.5.3	Manage foreign exchange risk	+19579, +19580, +19581, +19582, +19583, RENAME, WAS:Manage foreign-exchange risk
9.8.3.3	Report to third parties	RENAME, WAS:Report to third parties (e.g., business partners)
9.9.2.2	Prepare tax returns	RENAME, WAS:Prepare returns
10.1	Plan and acquire assets	-10942, c10944, c10941, RENAME, WAS:Design and construct/acquire nonproductive assets
10.1.1	Develop property strategy and long term	c10956, c10957, RENAME, WAS:Develop property strategy and long-term vision
10.1.1.2	Appraise the external environment	RENAME, WAS:Assess the external environment
10.1.1.3	Determine build or buy decision	RENAME, WAS:Make build-or-buy decision
10.1.3	Provide workspace and facilities	c10963, c10964, RENAME, WAS:Provide workspace and assets
10.1.3.1	Acquire workspace and facilities	RENAME, WAS:Acquire workspace and assets
10.1.3.2	Change fit/form/function of workspace an	RENAME, WAS:Change fit/form/function of workspace and assets
10.3.1.2	Analyze assets and predict maintenance r	RENAME, WAS:Analyze assets, and predict maintenance requirements
10.3.1.4	Integrate preventive maintenance into op	RENAME, WAS:Develop approach to integrate preventive maintenance into production schedule
10.4	Dispose of assets	+19258, +16970, RENAME, WAS:Dispose of productive and nonproductive assets
11.0	Manage Enterprise Risk, Compliance, Reme	RENAME, WAS:Manage Enterprise Risk, Compliance, Remediation and Resiliency
11.1.2.3	Develop risk mitigation and management s	RENAME, WAS:Develop risk mitigation and management strategy, and integrate with existing performance management processes
11.1.2.6	Report on enterprise risk activities	RENAME, WAS:Report on risk activities
11.2.2.4	Assess current compliance position and i	RENAME, WAS:Assess current compliance position, and identify weaknesses or shortfalls therein
11.2.2.6	Monitor and test regulatory compliance p	RENAME, WAS:Monitor and test, on an ongoing and scheduled basis, regulatory compliance position and existing controls, defining controls that should be added, removed, or modified as required
12.3.1	Report financial results	RENAME, WAS:Report results
12.4.6.1	Manage copyrights, patents, and trademar	RENAME, WAS:Manage copyrights and patents
13.1.3.3	Model and document processes	RENAME, WAS:Map processes
13.4.1.4	Identify change champion(s)	RENAME, WAS:Engage/Identify champion
13.4.3.2	Reengineer business processes and system	RENAME, WAS:Re-engineer business processes and systems
13.5.1.1	Develop governance model with roles and	RENAME, WAS:Develop governance model
13.6.1.2	Measure process efficiency	RENAME, WAS:Measure process productivity
13.6.1.4	Measure staff productivity	RENAME, WAS:Measure staff efficiency
13.6.2.4	Conduct gap analysis	RENAME, WAS:Conduct gap analysis to understand need for change and degree needed
13.6.3.6	Analyze performance against benchmark da	RENAME, WAS:Analyze performance benchmark gaps
13.6.3.7	Prepare reports	RENAME, WAS:Prepare appropriate reports

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Elements with Removals

24 elements reference removed sub-elements:

ID	Name	Removed References
1.1.2	Survey market and determine customer nee	10029
1.2.2	Define and evaluate strategic options to	14190
2.1.1	Manage product and service portfolio	10064, 14192
2.3	Develop products and services	10080, 10081, 10082
3.0	Market and Sell Products and Services	10104
3.2	Develop marketing strategy	10122
3.5	Develop and manage sales plans	10186
3.5.5	Manage sales partners and alliances	10212, 10213
4.1	Plan for and align supply chain resource	10228
4.1.4	Create and manage master production sche	10247, 10248, 10249, 10250
4.1.5	Plan distribution requirements	10257
4.4	Manage logistics and warehousing	10339, 10342
6.1	Develop customer care/customer service s	10381
6.3.4.2	Identify and schedule resources to meet	10329
6.3.4.3	Provide service to specific customers	10333
6.5.1	Measure customer satisfaction with custo	10404, 10405, 10406, 10407
7.0	Develop and Manage Human Capital	10411
7.1	Develop and manage human resources plann	17044
7.2	Recruit, source, and select employees	17049
7.2.1	Manage employee requisitions	10449
7.5	Reward and retain employees	17053, 17054
9.7.5	Monitor and execute risk and hedging tra	11212
10.1	Plan and acquire assets	10942
13.5.1	Develop KM strategy	11101

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