APQC Process Classification Framework (PCF) - Cross-Industry v7.2.1
Source: APQC Cross-Industry PCF v7.2.1 vs v6.1.1 (April 2023) Total Process Elements: 1,855 across 13 major categories Purpose: AI applicability analysis for enterprise process automation
Overview
The APQC Process Classification Framework (PCF) is the most widely used process framework in the world, providing a common language for organizations to benchmark and improve their business processes. This analysis examines AI applicability across all 13 major enterprise process categories.
Additional Analysis Documents
| Document | Description | Size |
|---|---|---|
| APQC-PCF-GLOSSARY.md | Complete definitions for all 1,856 elements | 489KB |
| APQC-PCF-CHANGE-ANALYSIS.md | Version change tracking (v7.2.1 vs v6.1.1) | 33KB |
| APQC-PCF-BENCHMARKABLE-METRICS.md | 227 processes with APQC metrics | 32KB |
The 13 Major Enterprise Process Categories
| Category | Process Area | Elements | Metrics |
|---|---|---|---|
| 1.0 | Develop Vision and Strategy | 123 | Y |
| 2.0 | Develop and Manage Products and Services | 100 | Y |
| 3.0 | Market and Sell Products and Services | 202 | Y |
| 4.0 | Deliver Physical Products | 147 | Y |
| 5.0 | Deliver Services | 67 | Y |
| 6.0 | Manage Customer Service | 104 | Y |
| 7.0 | Develop and Manage Human Capital | 135 | Y |
| 8.0 | Manage Information Technology (IT) | 321 | Y |
| 9.0 | Manage Financial Resources | 270 | Y |
| 10.0 | Acquire, Construct, and Manage Assets | 69 | N |
| 11.0 | Manage Enterprise Risk, Compliance, Remediation, and Resiliency | 56 | N |
| 12.0 | Manage External Relationships | 54 | Y |
| 13.0 | Develop and Manage Business Capabilities | 207 | Y |
Category Breakdown
Operating Processes (1.0 - 6.0)
These are the core value-creating processes that directly serve customers:
- Develop Vision and Strategy - Strategic planning and business model development
- Develop and Manage Products and Services - Product/service lifecycle management
- Market and Sell Products and Services - Marketing and sales operations
- Deliver Physical Products - Supply chain and logistics
- Deliver Services - Service delivery operations
- Manage Customer Service - Post-sale customer support
Management and Support Processes (7.0 - 13.0)
These processes enable and support the operating processes:
- Develop and Manage Human Capital - HR and workforce management
- Manage Information Technology (IT) - IT services and infrastructure
- Manage Financial Resources - Finance, accounting, treasury
- Acquire, Construct, and Manage Assets - Asset lifecycle management
- Manage Enterprise Risk, Compliance, Remediation, and Resiliency - GRC
- Manage External Relationships - Stakeholder and public relations
- Develop and Manage Business Capabilities - Process improvement, analytics
AI Applicability Considerations
High AI Applicability Areas
| Category | AI Application Potential |
|---|---|
| 8.0 IT Management | Automation, monitoring, incident response |
| 9.0 Financial Resources | Transaction processing, reconciliation, reporting |
| 3.0 Marketing & Sales | Lead scoring, personalization, analytics |
| 6.0 Customer Service | Chatbots, ticket routing, sentiment analysis |
| 13.0 Business Capabilities | Process mining, analytics, knowledge management |
Transformation Opportunities
Document Structure
Each category has its own detailed document containing:
- Process hierarchy (up to 5 levels deep)
- PCF IDs for cross-referencing
- Change tracking (v7.2.1 vs v6.1.1)
- Metrics availability indicators
Source Data
- File: K08897_CrossIndustry_v721_vs_v611_April 2023.xlsx
- Publisher: APQC (American Productivity & Quality Center)
- Version: 7.2.1 compared to 6.1.1
- Format: Excel with 19 sheets
Usage
# View category overview
cat apqc-pcf-enterprise-processes/APQC-PCF-OVERVIEW.md
# View specific category
cat apqc-pcf-enterprise-processes/category-08-manage-information-technology.md
# Search for specific process
grep -r "customer" apqc-pcf-enterprise-processes/
Owner: CODITECT Research Team
License: APQC Content - See Copyright and Attribution sheet