2.0 - Develop and Manage Products and Services

PCF Category: 2.0
Total Elements: 100
Hierarchy Depth: Up to 4 levels

Overview

This category encompasses all processes related to develop and manage products and services within an enterprise.

Process Groups (Level 1)

Hierarchy ID	Process Group	Sub-Elements
2.0	Develop and Manage Products and Services	0
2.1	Govern and manage product/service development program	40
2.2	Generate and define new product/service ideas	22
2.3	Develop products and services	34

Detailed Process Hierarchy

2.0 - Develop and Manage Products and Services

PCF ID: 10003

2.1 - Govern and manage product/service development program

PCF ID: 19696

ID	Process	PCF ID	Metrics
2.1.1	Manage product and service portfolio	10061	Y
2.1.2	Manage product and service life cycle	10067	Y
2.1.3	Manage patents, copyrights, and regulatory requirements	19985	N
2.1.4	Manage product and service master data	11740	Y

2.1.1 - Manage product and service portfolio (6 elements)

ID	Process	PCF ID
2.1.1.1	Evaluate performance of existing products/services against market opportunities	10063
2.1.1.2	Confirm alignment of product/service concepts with business strategy	10066
2.1.1.3	Prioritize and select new product/service concepts	10074
2.1.1.4	Plan and develop cost and quality targets	10073
2.1.1.5	Specify development timing targets	10075
2.1.1.6	Plan for product/service offering modifications	10076

2.1.2 - Manage product and service life cycle (12 elements)

ID	Process	PCF ID
2.1.2.1	Develop plan for new product/service development and introduction/launch	16824
2.1.2.2	Introduce new products/services	10077
2.1.2.3	Retire outdated products/services	10078
2.1.2.4	Identify and refine performance indicators	10079
2.1.2.5	Conduct post launch review	11423
2.1.2.5.1	Carry out post launch analytics to test the acceptability in the market	19646
2.1.2.5.2	Review market performance	11424
2.1.2.5.3	Review effectiveness of supply chain and distribution network	11425
2.1.2.5.4	Apply data and analytics to review supply chain methodologies	19647
2.1.2.5.5	Review quality and performance of the product/service	11426
2.1.2.5.6	Conduct financial review	11427
2.1.2.5.7	Conduct new product development process assessment	11428

2.1.3 - Manage patents, copyrights, and regulatory requirements (8 elements)

ID	Process	PCF ID
2.1.3.1	Conduct mandatory and elective reviews	19941
2.1.3.2	Review infringement of patents and copyrights	16826
2.1.3.3	Determine patent and copyright needs	16827
2.1.3.4	Define product technical documentation management requirements	19697
2.1.3.5	Manage regulatory requirements	12771
2.1.3.5.1	Train employees on appropriate regulatory requirements	12772
2.1.3.5.2	Maintain records for regulatory agencies	12773
2.1.3.5.3	Manage regulatory submission life cycle	12776

2.1.4 - Manage product and service master data (10 elements)

ID	Process	PCF ID
2.1.4.1	Manage materials master lists	11741
2.1.4.2	Manage bills of material	11742
2.1.4.3	Manage routings	11743
2.1.4.4	Manage specifications	11744
2.1.4.5	Manage drawings	11745
2.1.4.6	Manage product/material classification	11746
2.1.4.7	Develop and maintain quality/inspection documents	11747
2.1.4.8	Maintain process specification data	11748
2.1.4.9	Manage traceability data	11749
2.1.4.10	Review and approve data access requests	11750

2.2 - Generate and define new product/service ideas

PCF ID: 19698

ID	Process	PCF ID	Metrics
2.2.1	Perform discovery research	10065	Y
2.2.2	Generate new product/service concepts	19669	N
2.2.3	Define product/service development requirements	19990	N

2.2.1 - Perform discovery research (3 elements)

ID	Process	PCF ID
2.2.1.1	Identify new technologies	10070
2.2.1.2	Develop new technologies	10071
2.2.1.3	Assess feasibility of integrating new leading technologies into product/service concepts	10072

2.2.2 - Generate new product/service concepts (5 elements)

ID	Process	PCF ID
2.2.2.1	Gather new product/service ideas and requirements	19986
2.2.2.2	Analyze new product/service ideas and requirements	19987
2.2.2.3	Evaluate new product/service inputs and requirements	19988
2.2.2.4	Formulate new product/service concepts	19989
2.2.2.5	Identify potential improvements to existing products and services	10068

2.2.3 - Define product/service development requirements (11 elements)

ID	Process	PCF ID
2.2.3.1	Define product/service requirements	11331
2.2.3.1.1	Define basic functional requirements	19991
2.2.3.1.2	Derive interoperability requirements for products and services	16808
2.2.3.1.3	Derive safety requirements for products and services	16809
2.2.3.1.4	Derive security requirements for products and services	16810
2.2.3.1.5	Derive regulatory compliance requirements	16811
2.2.3.1.6	Derive requirements from industry standards	16812
2.2.3.1.7	Develop user experience requirements	19992
2.2.3.1.8	Derive ‘services-as-a-product’ offering	16814
2.2.3.2	Define post launch support model	16815
2.2.3.3	Identify product/service bundling opportunities	17389

2.3 - Develop products and services

PCF ID: 10062

ID	Process	PCF ID	Metrics
2.3.1	Design and prototype products and services	19993	Y
2.3.2	Test market for new or revised products and services	19996	Y
2.3.3	Prepare for production/service delivery	19997	Y

2.3.1 - Design and prototype products and services (21 elements)

ID	Process	PCF ID
2.3.1.1	Assign resources to product/service project	10083
2.3.1.1.1	Identify requirements for product/service design/development partners	19994
2.3.1.2	Prepare high-level business case and technical assessment	10084
2.3.1.3	Develop product/service design specifications	10085
2.3.1.4	Develop user experience design specifications	16813
2.3.1.5	Provide warranty-related recommendations	16817
2.3.1.6	Document design specifications	10086
2.3.1.7	Conduct mandatory and elective external reviews	10087
2.3.1.8	Design products/services	19995
2.3.1.8.1	Design for manufacturing	16819
2.3.1.8.2	Design for product servicing	16820
2.3.1.8.3	Design for re-manufacturing	16821
2.3.1.8.4	Review product troubleshooting methodology	16822
2.3.1.8.5	Design and manage product data, design, and bill of materials	16818
2.3.1.8.6	Design for product upgrades	16823
2.3.1.9	Build prototypes/proof of concepts	10088
2.3.1.10	Develop and test prototype production and/or service delivery process	10098
2.3.1.11	Eliminate quality and reliability problems	10089
2.3.1.12	Conduct in-house product/service testing and evaluate feasibility	10090
2.3.1.13	Identify design/development performance indicators	10091
2.3.1.14	Collaborate on design with suppliers and external partners	10092

2.3.2 - Test market for new or revised products and services (4 elements)

ID	Process	PCF ID
2.3.2.1	Prepare detailed market study	10093
2.3.2.2	Conduct customer tests and interviews	10094
2.3.2.3	Finalize product/service characteristics and business cases	10095
2.3.2.4	Finalize technical requirements	10096

2.3.3 - Prepare for production/service delivery (6 elements)

ID	Process	PCF ID
2.3.3.1	Design and obtain necessary capabilities/materials and equipment	10099
2.3.3.2	Identify requirements for changes to manufacturing/delivery processes	10097
2.3.3.3	Request engineering/process change	11418
2.3.3.4	Install and validate production/service delivery process	10100
2.3.3.4.1	Monitor initial production runs	11417
2.3.3.5	Validate launch procedures	19998

Change Summary (v7.2.1 vs v6.1.1)

Changes are indicated by:

• +XXXXX - New element added (PCF ID)
• -XXXXX - Element removed
• cXXXXX - Element changed
• NEW - Newly introduced in v7.2.1

Full Process List

Complete 100 elements

Hierarchy ID	Name	PCF ID	Change
2.0	Develop and Manage Products and Services	10003	+19696, +19698
2.1	Govern and manage product/service development program	19696	+19985, +11740, NEW
2.1.1	Manage product and service portfolio	10061	-10064, -14192
2.1.1.1	Evaluate performance of existing products/services against m...	10063	-
2.1.1.2	Confirm alignment of product/service concepts with business ...	10066	-
2.1.1.3	Prioritize and select new product/service concepts	10074	-
2.1.1.4	Plan and develop cost and quality targets	10073	-
2.1.1.5	Specify development timing targets	10075	-
2.1.1.6	Plan for product/service offering modifications	10076	-
2.1.2	Manage product and service life cycle	10067	+16824, +11423
2.1.2.1	Develop plan for new product/service development and introdu...	16824	NEW
2.1.2.2	Introduce new products/services	10077	-
2.1.2.3	Retire outdated products/services	10078	-
2.1.2.4	Identify and refine performance indicators	10079	-
2.1.2.5	Conduct post launch review	11423	+19646, +11424, +11425, +19647, +11426, +11427, +11428, NEW
2.1.2.5.1	Carry out post launch analytics to test the acceptability in...	19646	NEW
2.1.2.5.2	Review market performance	11424	NEW
2.1.2.5.3	Review effectiveness of supply chain and distribution networ...	11425	NEW
2.1.2.5.4	Apply data and analytics to review supply chain methodologie...	19647	NEW
2.1.2.5.5	Review quality and performance of the product/service	11426	NEW
2.1.2.5.6	Conduct financial review	11427	NEW
2.1.2.5.7	Conduct new product development process assessment	11428	NEW
2.1.3	Manage patents, copyrights, and regulatory requirements	19985	+19941, +16826, +16827, +19697, +12771, NEW
2.1.3.1	Conduct mandatory and elective reviews	19941	NEW
2.1.3.2	Review infringement of patents and copyrights	16826	NEW
2.1.3.3	Determine patent and copyright needs	16827	NEW
2.1.3.4	Define product technical documentation management requiremen...	19697	NEW
2.1.3.5	Manage regulatory requirements	12771	+12772, +12773, +12776, NEW
2.1.3.5.1	Train employees on appropriate regulatory requirements	12772	NEW
2.1.3.5.2	Maintain records for regulatory agencies	12773	NEW
2.1.3.5.3	Manage regulatory submission life cycle	12776	NEW
2.1.4	Manage product and service master data	11740	+11741, +11742, +11743, +11744, +11745, +11746, +11747, +11748, +11749, +11750, NEW
2.1.4.1	Manage materials master lists	11741	NEW
2.1.4.2	Manage bills of material	11742	NEW
2.1.4.3	Manage routings	11743	NEW
2.1.4.4	Manage specifications	11744	NEW
2.1.4.5	Manage drawings	11745	NEW
2.1.4.6	Manage product/material classification	11746	NEW
2.1.4.7	Develop and maintain quality/inspection documents	11747	NEW
2.1.4.8	Maintain process specification data	11748	NEW
2.1.4.9	Manage traceability data	11749	NEW
2.1.4.10	Review and approve data access requests	11750	NEW
2.2	Generate and define new product/service ideas	19698	+19669, +19990, NEW
2.2.1	Perform discovery research	10065	-
2.2.1.1	Identify new technologies	10070	-
2.2.1.2	Develop new technologies	10071	-
2.2.1.3	Assess feasibility of integrating new leading technologies i...	10072	-
2.2.2	Generate new product/service concepts	19669	+19986, +19987, +19988, +19989, NEW
2.2.2.1	Gather new product/service ideas and requirements	19986	NEW
2.2.2.2	Analyze new product/service ideas and requirements	19987	NEW
2.2.2.3	Evaluate new product/service inputs and requirements	19988	NEW
2.2.2.4	Formulate new product/service concepts	19989	NEW
2.2.2.5	Identify potential improvements to existing products and ser...	10068	-
2.2.3	Define product/service development requirements	19990	+11331, +16815, +17389, NEW
2.2.3.1	Define product/service requirements	11331	+19991, +16808, +16809, +16810, +16811, +16812, +19992, +16814, NEW
2.2.3.1.1	Define basic functional requirements	19991	NEW
2.2.3.1.2	Derive interoperability requirements for products and servic...	16808	NEW
2.2.3.1.3	Derive safety requirements for products and services	16809	NEW
2.2.3.1.4	Derive security requirements for products and services	16810	NEW
2.2.3.1.5	Derive regulatory compliance requirements	16811	NEW
2.2.3.1.6	Derive requirements from industry standards	16812	NEW
2.2.3.1.7	Develop user experience requirements	19992	NEW
2.2.3.1.8	Derive ‘services-as-a-product’ offering	16814	NEW
2.2.3.2	Define post launch support model	16815	NEW
2.2.3.3	Identify product/service bundling opportunities	17389	NEW
2.3	Develop products and services	10062	+19993, +19996, +19997, -10080, -10081, -10082
2.3.1	Design and prototype products and services	19993	+16813, +16817, +19995, c10087, c10088, c10092, NEW
2.3.1.1	Assign resources to product/service project	10083	+19994
2.3.1.1.1	Identify requirements for product/service design/development...	19994	NEW
2.3.1.2	Prepare high-level business case and technical assessment	10084	-
2.3.1.3	Develop product/service design specifications	10085	-
2.3.1.4	Develop user experience design specifications	16813	NEW
2.3.1.5	Provide warranty-related recommendations	16817	NEW
2.3.1.6	Document design specifications	10086	-
2.3.1.7	Conduct mandatory and elective external reviews	10087	RENAME, WAS:Conduct mandatory and elective external reviews (legal, regulatory, standards, internal)
2.3.1.8	Design products/services	19995	+16819, +16820, +16821, +16822, +16818, +16823, NEW
2.3.1.8.1	Design for manufacturing	16819	NEW
2.3.1.8.2	Design for product servicing	16820	NEW
2.3.1.8.3	Design for re-manufacturing	16821	NEW
2.3.1.8.4	Review product troubleshooting methodology	16822	NEW
2.3.1.8.5	Design and manage product data, design, and bill of material...	16818	NEW
2.3.1.8.6	Design for product upgrades	16823	NEW
2.3.1.9	Build prototypes/proof of concepts	10088	RENAME, WAS:Build prototypes
2.3.1.10	Develop and test prototype production and/or service deliver...	10098	-
2.3.1.11	Eliminate quality and reliability problems	10089	-
2.3.1.12	Conduct in-house product/service testing and evaluate feasib...	10090	-
2.3.1.13	Identify design/development performance indicators	10091	-
2.3.1.14	Collaborate on design with suppliers and external partners	10092	RENAME, WAS:Collaborate on design with suppliers and contract manufacturers
2.3.2	Test market for new or revised products and services	19996	NEW
2.3.2.1	Prepare detailed market study	10093	-
2.3.2.2	Conduct customer tests and interviews	10094	-
2.3.2.3	Finalize product/service characteristics and business cases	10095	-
2.3.2.4	Finalize technical requirements	10096	-
2.3.3	Prepare for production/service delivery	19997	+19998, c10099, c10100, c11418, NEW
2.3.3.1	Design and obtain necessary capabilities/materials and equip...	10099	RENAME, WAS:Design and obtain necessary materials and equipment
2.3.3.2	Identify requirements for changes to manufacturing/delivery ...	10097	-
2.3.3.3	Request engineering/process change	11418	RENAME, WAS:Request engineering change
2.3.3.4	Install and validate production/service delivery process	10100	c11417, RENAME, WAS:Install and validate production process or methodology
2.3.3.4.1	Monitor initial production runs	11417	RENAME, WAS:Monitor production runs
2.3.3.5	Validate launch procedures	19998	NEW

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