7.0 - Develop and Manage Human Capital
PCF Category: 7.0
Total Elements: 135
Hierarchy Depth: Up to 2 levels
Overview
This category encompasses all processes related to develop and manage human capital within an enterprise.
Process Groups (Level 1)
| Hierarchy ID | Process Group | Sub-Elements |
|---|---|---|
| 7.0 | Develop and Manage Human Capital | 0 |
| 7.1 | Develop and manage human resources planning, policies, and strategies | 30 |
| 7.2 | Recruit, source, and select employees | 29 |
| 7.3 | Manage employee on boarding, development, and training | 25 |
| 7.4 | Manage employee relations | 4 |
| 7.5 | Reward and retain employees | 18 |
| 7.6 | Redeploy and retire employees | 10 |
| 7.7 | Manage employee information and analytics | 7 |
| 7.8 | Manage employee communication | 2 |
| 7.9 | Deliver employee communications | 0 |
Detailed Process Hierarchy
7.0 - Develop and Manage Human Capital
PCF ID: 10007
7.1 - Develop and manage human resources planning, policies, and strategies
PCF ID: 17043
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.1.1 | Develop human resources strategy | 20958 | N |
| 7.1.2 | Develop and implement workforce strategy and policies | 17045 | N |
| 7.1.3 | Monitor and update strategy, plans, and policies | 10417 | Y |
| 7.1.4 | Develop competency management models | 17046 | N |
7.1.1 - Develop human resources strategy (7 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.1.1.1 | Identify strategic HR needs | 10418 |
| 7.1.1.2 | Define HR and business function roles and accountability | 10419 |
| 7.1.1.3 | Determine HR costs | 10420 |
| 7.1.1.4 | Establish HR measures | 10421 |
| 7.1.1.5 | Communicate HR strategies | 10422 |
| 7.1.1.6 | Develop strategy for HR systems/technologies/tools | 10432 |
| 7.1.1.7 | Manage employer branding | 20606 |
7.1.2 - Develop and implement workforce strategy and policies (15 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.1.2.1 | Gather skill requirements according to corporate strategy and market environment | 10423 |
| 7.1.2.2 | Plan employee resourcing requirements per business unit/organization | 10424 |
| 7.1.2.3 | Develop compensation plan | 10425 |
| 7.1.2.3.1 | Establish incentive plan | 10210 |
| 7.1.2.4 | Develop succession plan | 10426 |
| 7.1.2.5 | Develop high performers/leadership programs | 16938 |
| 7.1.2.6 | Develop employee diversity plan | 10427 |
| 7.1.2.7 | Develop training program | 11622 |
| 7.1.2.8 | Develop recruitment program | 11623 |
| 7.1.2.9 | Develop other HR programs | 10428 |
| 7.1.2.10 | Develop HR policies | 10429 |
| 7.1.2.11 | Administer HR policies | 10430 |
| 7.1.2.12 | Plan employee benefits | 10431 |
| 7.1.2.13 | Develop workforce strategy models | 10433 |
| 7.1.2.14 | Implement workforce strategy models | 20122 |
7.1.3 - Monitor and update strategy, plans, and policies (4 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.1.3.1 | Measure realization of objectives | 10434 |
| 7.1.3.2 | Measure contribution to business strategy | 10435 |
| 7.1.3.3 | Communicate plans and provide updates to stakeholders | 10436 |
| 7.1.3.4 | Review and revise HR plans | 10438 |
7.2 - Recruit, source, and select employees
PCF ID: 10410
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.2.1 | Manage employee requisitions | 10439 | N |
| 7.2.2 | Recruit/Source candidates | 10440 | N |
| 7.2.3 | Screen and select candidates | 20123 | N |
| 7.2.4 | Manage new hire/re-hire | 10443 | Y |
| 7.2.5 | Manage applicant information | 10444 | N |
7.2.1 - Manage employee requisitions (7 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.2.1.1 | Align staffing plan to work force plan and business unit strategies/resource needs | 10445 |
| 7.2.1.2 | Develop and maintain job descriptions | 10447 |
| 7.2.1.3 | Open job requisitions | 10446 |
| 7.2.1.4 | Post job requisitions | 10448 |
| 7.2.1.5 | Modify job requisitions | 10450 |
| 7.2.1.6 | Notify hiring manager | 10451 |
| 7.2.1.7 | Manage requisition dates | 10452 |
7.2.2 - Recruit/Source candidates (5 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.2.2.1 | Determine recruitment methods and channels | 10453 |
| 7.2.2.2 | Perform recruiting activities/events | 10454 |
| 7.2.2.3 | Manage recruitment vendors | 10455 |
| 7.2.2.4 | Manage employee referral programs | 17047 |
| 7.2.2.5 | Manage recruitment channels | 17048 |
7.2.3 - Screen and select candidates (4 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.2.3.1 | Identify and deploy candidate selection tools | 10456 |
| 7.2.3.2 | Interview candidates | 10457 |
| 7.2.3.3 | Test candidates | 10458 |
| 7.2.3.4 | Select and reject candidates | 10459 |
7.2.4 - Manage new hire/re-hire (3 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.2.4.1 | Draw up and make offer | 10463 |
| 7.2.4.2 | Negotiate offer | 10464 |
| 7.2.4.3 | Hire candidate | 10465 |
7.2.5 - Manage applicant information (5 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.2.5.1 | Obtain candidate background information | 10460 |
| 7.2.5.2 | Create applicant record | 10466 |
| 7.2.5.3 | Manage/track applicant data | 10467 |
| 7.2.5.3.1 | Complete position classification and level of experience | 20124 |
| 7.2.5.4 | Archive and retain records of non-hires | 10468 |
7.3 - Manage employee on boarding, development, and training
PCF ID: 20599
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.3.1 | Manage employee orientation and deployment | 10469 | Y |
| 7.3.2 | Manage employee performance | 10470 | Y |
| 7.3.3 | Manage employee development | 10472 | Y |
| 7.3.4 | Develop and train employees | 10473 | Y |
7.3.1 - Manage employee orientation and deployment (5 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.3.1.1 | Create/maintain employee on-boarding program | 10474 |
| 7.3.1.1.1 | Develop employee induction program | 10477 |
| 7.3.1.1.2 | Maintain/Update employee induction program | 10478 |
| 7.3.1.2 | Evaluate the effectiveness of the employee on-boarding program | 11243 |
| 7.3.1.3 | Execute on-boarding program | 17050 |
7.3.2 - Manage employee performance (3 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.3.2.1 | Define employee performance objectives | 10479 |
| 7.3.2.2 | Review, appraise, and manage employee performance | 10480 |
| 7.3.2.3 | Evaluate and review performance program | 10481 |
7.3.3 - Manage employee development (3 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.3.3.1 | Define employee development guidelines | 10487 |
| 7.3.3.2 | Develop employee career plans and career paths | 10488 |
| 7.3.3.3 | Manage employee skill and competency development | 17051 |
7.3.4 - Develop and train employees (10 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.3.4.1 | Align employee with organization development needs | 10490 |
| 7.3.4.2 | Define employee competencies | 16940 |
| 7.3.4.3 | Align learning programs with competencies | 10491 |
| 7.3.4.4 | Establish training needs by analysis of required and available skills | 10492 |
| 7.3.4.5 | Develop, conduct, and manage employee and/or management training programs | 10493 |
| 7.3.4.6 | Manage examinations and certifications | 20125 |
| 7.3.4.6.1 | Liaise with external certification authorities | 20126 |
| 7.3.4.6.2 | Administer certification tests | 20127 |
| 7.3.4.6.3 | Appraise experience qualifications | 20128 |
| 7.3.4.6.4 | Administer certificate issue and maintenance | 20129 |
7.4 - Manage employee relations
PCF ID: 17052
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.4.1 | Manage labor relations | 10483 | Y |
| 7.4.2 | Manage collective bargaining process | 10484 | N |
| 7.4.3 | Manage labor management partnerships | 10485 | N |
| 7.4.4 | Manage employee grievances | 10531 | Y |
7.5 - Reward and retain employees
PCF ID: 10412
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.5.1 | Develop and manage reward, recognition, and motivation programs | 10494 | Y |
| 7.5.2 | Manage and administer benefits | 10495 | N |
| 7.5.3 | Manage employee assistance and retention | 10496 | N |
| 7.5.4 | Administer payroll | 10497 | Y |
7.5.1 - Develop and manage reward, recognition, and motivation programs (6 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.5.1.1 | Develop salary/compensation structure and plan | 10498 |
| 7.5.1.2 | Develop benefits and reward plan | 10499 |
| 7.5.1.3 | Perform competitive analysis of benefit and rewards | 10500 |
| 7.5.1.4 | Identify compensation requirements based on financial, benefits, and HR policies | 10501 |
| 7.5.1.5 | Administer compensation and rewards to employees | 10502 |
| 7.5.1.6 | Reward and motivate employees | 10503 |
7.5.2 - Manage and administer benefits (4 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.5.2.1 | Deliver employee benefits program | 10504 |
| 7.5.2.2 | Administer benefit enrollment | 10505 |
| 7.5.2.3 | Process claims | 10506 |
| 7.5.2.4 | Perform benefit reconciliation | 10507 |
7.5.3 - Manage employee assistance and retention (4 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.5.3.1 | Deliver programs to support work/life balance for employees | 10508 |
| 7.5.3.2 | Develop family support systems | 10509 |
| 7.5.3.3 | Review retention and motivation indicators | 10510 |
| 7.5.3.4 | Review compensation plan | 10511 |
7.6 - Redeploy and retire employees
PCF ID: 10413
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.6.1 | Manage promotion and demotion process | 10512 | Y |
| 7.6.2 | Manage separation | 10513 | Y |
| 7.6.3 | Manage retirement | 10514 | N |
| 7.6.4 | Manage leave of absence | 10515 | N |
| 7.6.5 | Develop and implement employee outplacement | 10516 | N |
| 7.6.6 | Manage workforce scheduling | 20132 | N |
| 7.6.7 | Relocate employees and manage assignments | 17055 | N |
7.6.6 - Manage workforce scheduling (2 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.6.6.1 | Receive required resources/skills and capabilities | 20133 |
| 7.6.6.2 | Manage resource deployment | 10517 |
7.6.7 - Relocate employees and manage assignments (1 elements)
| ID | Process | PCF ID |
|---|---|---|
| 7.6.7.1 | Manage expatriates | 10520 |
7.7 - Manage employee information and analytics
PCF ID: 17056
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.7.1 | Manage reporting processes | 10522 | Y |
| 7.7.2 | Manage employee inquiry process | 10523 | Y |
| 7.7.3 | Manage and maintain employee data | 10524 | Y |
| 7.7.4 | Manage human resource information systems HRIS | 10525 | Y |
| 7.7.5 | Develop and manage employee metrics | 10526 | Y |
| 7.7.6 | Develop and manage time and attendance systems | 10527 | Y |
| 7.7.7 | Manage/Collect employee suggestions and perform employee research | 10530 | N |
7.8 - Manage employee communication
PCF ID: 17057
| ID | Process | PCF ID | Metrics |
|---|---|---|---|
| 7.8.1 | Develop employee communication plan | 10529 | N |
| 7.8.2 | Conduct employee engagement surveys | 16944 | N |
7.9 - Deliver employee communications
PCF ID: 10532
Change Summary (v7.2.1 vs v6.1.1)
Changes are indicated by:
+XXXXX- New element added (PCF ID)-XXXXX- Element removedcXXXXX- Element changedNEW- Newly introduced in v7.2.1
Full Process List
Complete 135 elements
| Hierarchy ID | Name | PCF ID | Change |
|---|---|---|---|
| 7.0 | Develop and Manage Human Capital | 10007 | +20599, -10411, c17043 |
| 7.1 | Develop and manage human resources planning, policies, and s... | 17043 | +20958, -17044, RENAME, WAS:Develop and manage human resources (HR) planning, policies, and strategies |
| 7.1.1 | Develop human resources strategy | 20958 | +20606, NEW |
| 7.1.1.1 | Identify strategic HR needs | 10418 | - |
| 7.1.1.2 | Define HR and business function roles and accountability | 10419 | - |
| 7.1.1.3 | Determine HR costs | 10420 | - |
| 7.1.1.4 | Establish HR measures | 10421 | - |
| 7.1.1.5 | Communicate HR strategies | 10422 | - |
| 7.1.1.6 | Develop strategy for HR systems/technologies/tools | 10432 | - |
| 7.1.1.7 | Manage employer branding | 20606 | NEW |
| 7.1.2 | Develop and implement workforce strategy and policies | 17045 | +16938, +11622, +11623, +20122, c10424, c10433 |
| 7.1.2.1 | Gather skill requirements according to corporate strategy an... | 10423 | - |
| 7.1.2.2 | Plan employee resourcing requirements per business unit/orga... | 10424 | RENAME, WAS:Plan employee resourcing requirements per unit/organization |
| 7.1.2.3 | Develop compensation plan | 10425 | c10210 |
| 7.1.2.3.1 | Establish incentive plan | 10210 | RENAME, WAS:Establish sales force incentive plan |
| 7.1.2.4 | Develop succession plan | 10426 | - |
| 7.1.2.5 | Develop high performers/leadership programs | 16938 | NEW |
| 7.1.2.6 | Develop employee diversity plan | 10427 | - |
| 7.1.2.7 | Develop training program | 11622 | NEW |
| 7.1.2.8 | Develop recruitment program | 11623 | NEW |
| 7.1.2.9 | Develop other HR programs | 10428 | - |
| 7.1.2.10 | Develop HR policies | 10429 | - |
| 7.1.2.11 | Administer HR policies | 10430 | - |
| 7.1.2.12 | Plan employee benefits | 10431 | - |
| 7.1.2.13 | Develop workforce strategy models | 10433 | RENAME, WAS:Develop work force strategy models |
| 7.1.2.14 | Implement workforce strategy models | 20122 | NEW |
| 7.1.3 | Monitor and update strategy, plans, and policies | 10417 | - |
| 7.1.3.1 | Measure realization of objectives | 10434 | - |
| 7.1.3.2 | Measure contribution to business strategy | 10435 | - |
| 7.1.3.3 | Communicate plans and provide updates to stakeholders | 10436 | - |
| 7.1.3.4 | Review and revise HR plans | 10438 | - |
| 7.1.4 | Develop competency management models | 17046 | - |
| 7.2 | Recruit, source, and select employees | 10410 | +20123, -17049 |
| 7.2.1 | Manage employee requisitions | 10439 | -10449, c10446, c10447, c10448, c10450 |
| 7.2.1.1 | Align staffing plan to work force plan and business unit str... | 10445 | - |
| 7.2.1.2 | Develop and maintain job descriptions | 10447 | RENAME, WAS:Develop job descriptions |
| 7.2.1.3 | Open job requisitions | 10446 | RENAME, WAS:Develop and open job requisitions |
| 7.2.1.4 | Post job requisitions | 10448 | RENAME, WAS:Post requisitions |
| 7.2.1.5 | Modify job requisitions | 10450 | RENAME, WAS:Modify requisitions |
| 7.2.1.6 | Notify hiring manager | 10451 | - |
| 7.2.1.7 | Manage requisition dates | 10452 | - |
| 7.2.2 | Recruit/Source candidates | 10440 | - |
| 7.2.2.1 | Determine recruitment methods and channels | 10453 | - |
| 7.2.2.2 | Perform recruiting activities/events | 10454 | - |
| 7.2.2.3 | Manage recruitment vendors | 10455 | - |
| 7.2.2.4 | Manage employee referral programs | 17047 | - |
| 7.2.2.5 | Manage recruitment channels | 17048 | - |
| 7.2.3 | Screen and select candidates | 20123 | NEW |
| 7.2.3.1 | Identify and deploy candidate selection tools | 10456 | - |
| 7.2.3.2 | Interview candidates | 10457 | - |
| 7.2.3.3 | Test candidates | 10458 | - |
| 7.2.3.4 | Select and reject candidates | 10459 | - |
| 7.2.4 | Manage new hire/re-hire | 10443 | - |
| 7.2.4.1 | Draw up and make offer | 10463 | - |
| 7.2.4.2 | Negotiate offer | 10464 | - |
| 7.2.4.3 | Hire candidate | 10465 | - |
| 7.2.5 | Manage applicant information | 10444 | - |
| 7.2.5.1 | Obtain candidate background information | 10460 | - |
| 7.2.5.2 | Create applicant record | 10466 | - |
| 7.2.5.3 | Manage/track applicant data | 10467 | +20124 |
| 7.2.5.3.1 | Complete position classification and level of experience | 20124 | NEW |
| 7.2.5.4 | Archive and retain records of non-hires | 10468 | - |
| 7.3 | Manage employee on boarding, development, and training | 20599 | NEW |
| 7.3.1 | Manage employee orientation and deployment | 10469 | c11243, c17050 |
| 7.3.1.1 | Create/maintain employee on-boarding program | 10474 | +10477, +10478 |
| 7.3.1.1.1 | Develop employee induction program | 10477 | NEW |
| 7.3.1.1.2 | Maintain/Update employee induction program | 10478 | NEW |
| 7.3.1.2 | Evaluate the effectiveness of the employee on-boarding progr... | 11243 | RENAME, WAS:Evaluate the effectiveness of employee on-boarding program |
| 7.3.1.3 | Execute on-boarding program | 17050 | RENAME, WAS:Execute onboarding program |
| 7.3.2 | Manage employee performance | 10470 | c10479 |
| 7.3.2.1 | Define employee performance objectives | 10479 | RENAME, WAS:Define performance objectives |
| 7.3.2.2 | Review, appraise, and manage employee performance | 10480 | - |
| 7.3.2.3 | Evaluate and review performance program | 10481 | - |
| 7.3.3 | Manage employee development | 10472 | c10488, c17051 |
| 7.3.3.1 | Define employee development guidelines | 10487 | - |
| 7.3.3.2 | Develop employee career plans and career paths | 10488 | RENAME, WAS:Develop employee career plans |
| 7.3.3.3 | Manage employee skill and competency development | 17051 | RENAME, WAS:Manage employee skills development |
| 7.3.4 | Develop and train employees | 10473 | +16940, +20125, c10490 |
| 7.3.4.1 | Align employee with organization development needs | 10490 | RENAME, WAS:Align employee and organization development needs |
| 7.3.4.2 | Define employee competencies | 16940 | NEW |
| 7.3.4.3 | Align learning programs with competencies | 10491 | - |
| 7.3.4.4 | Establish training needs by analysis of required and availab... | 10492 | - |
| 7.3.4.5 | Develop, conduct, and manage employee and/or management trai... | 10493 | - |
| 7.3.4.6 | Manage examinations and certifications | 20125 | +20126, +20127, +20128, +20129, NEW |
| 7.3.4.6.1 | Liaise with external certification authorities | 20126 | NEW |
| 7.3.4.6.2 | Administer certification tests | 20127 | NEW |
| 7.3.4.6.3 | Appraise experience qualifications | 20128 | NEW |
| 7.3.4.6.4 | Administer certificate issue and maintenance | 20129 | NEW |
| 7.4 | Manage employee relations | 17052 | - |
| 7.4.1 | Manage labor relations | 10483 | - |
| 7.4.2 | Manage collective bargaining process | 10484 | - |
| 7.4.3 | Manage labor management partnerships | 10485 | - |
| 7.4.4 | Manage employee grievances | 10531 | - |
| 7.5 | Reward and retain employees | 10412 | +10494, +10496, -17053, -17054 |
| 7.5.1 | Develop and manage reward, recognition, and motivation progr... | 10494 | NEW |
| 7.5.1.1 | Develop salary/compensation structure and plan | 10498 | - |
| 7.5.1.2 | Develop benefits and reward plan | 10499 | - |
| 7.5.1.3 | Perform competitive analysis of benefit and rewards | 10500 | - |
| 7.5.1.4 | Identify compensation requirements based on financial, benef... | 10501 | - |
| 7.5.1.5 | Administer compensation and rewards to employees | 10502 | - |
| 7.5.1.6 | Reward and motivate employees | 10503 | - |
| 7.5.2 | Manage and administer benefits | 10495 | - |
| 7.5.2.1 | Deliver employee benefits program | 10504 | - |
| 7.5.2.2 | Administer benefit enrollment | 10505 | - |
| 7.5.2.3 | Process claims | 10506 | - |
| 7.5.2.4 | Perform benefit reconciliation | 10507 | - |
| 7.5.3 | Manage employee assistance and retention | 10496 | +10509, +10511, NEW |
| 7.5.3.1 | Deliver programs to support work/life balance for employees | 10508 | - |
| 7.5.3.2 | Develop family support systems | 10509 | NEW |
| 7.5.3.3 | Review retention and motivation indicators | 10510 | - |
| 7.5.3.4 | Review compensation plan | 10511 | NEW |
| 7.5.4 | Administer payroll | 10497 | - |
| 7.6 | Redeploy and retire employees | 10413 | +20132, c17055 |
| 7.6.1 | Manage promotion and demotion process | 10512 | - |
| 7.6.2 | Manage separation | 10513 | - |
| 7.6.3 | Manage retirement | 10514 | - |
| 7.6.4 | Manage leave of absence | 10515 | - |
| 7.6.5 | Develop and implement employee outplacement | 10516 | - |
| 7.6.6 | Manage workforce scheduling | 20132 | +20133, c10517, NEW |
| 7.6.6.1 | Receive required resources/skills and capabilities | 20133 | NEW |
| 7.6.6.2 | Manage resource deployment | 10517 | RENAME, WAS:Manage deployment of personnel |
| 7.6.7 | Relocate employees and manage assignments | 17055 | RENAME, WAS:Relocate employees, and manage assignments |
| 7.6.7.1 | Manage expatriates | 10520 | - |
| 7.7 | Manage employee information and analytics | 17056 | c10525 |
| 7.7.1 | Manage reporting processes | 10522 | - |
| 7.7.2 | Manage employee inquiry process | 10523 | - |
| 7.7.3 | Manage and maintain employee data | 10524 | - |
| 7.7.4 | Manage human resource information systems HRIS | 10525 | RENAME, WAS:Manage human resource information systems (HRIS) |
| 7.7.5 | Develop and manage employee metrics | 10526 | - |
| 7.7.6 | Develop and manage time and attendance systems | 10527 | - |
| 7.7.7 | Manage/Collect employee suggestions and perform employee res... | 10530 | - |
| 7.8 | Manage employee communication | 17057 | +16944 |
| 7.8.1 | Develop employee communication plan | 10529 | - |
| 7.8.2 | Conduct employee engagement surveys | 16944 | NEW |
| 7.9 | Deliver employee communications | 10532 | - |
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