12.0 - Manage External Relationships

PCF Category: 12.0
Total Elements: 54
Hierarchy Depth: Up to 3 levels

Overview

This category encompasses all processes related to manage external relationships within an enterprise.

Process Groups (Level 1)

Hierarchy ID	Process Group	Sub-Elements
12.0	Manage External Relationships	0
12.1	Build investor relationships	3
12.2	Manage government and industry relationships	17
12.3	Manage relations with board of directors	2
12.4	Manage legal and ethical issues	21
12.5	Manage public relations program	5

Detailed Process Hierarchy

12.0 - Manage External Relationships

PCF ID: 10012

12.1 - Build investor relationships

PCF ID: 11010

ID	Process	PCF ID	Metrics
12.1.1	Plan, build, and manage lender relations	11035	N
12.1.2	Plan, build, and manage analyst relations	11036	N
12.1.3	Communicate with shareholders	11037	N

12.2 - Manage government and industry relationships

PCF ID: 11011

ID	Process	PCF ID	Metrics
12.2.1	Manage government relations	11038	N
12.2.2	Manage relations with quasi-government bodies	11039	N
12.2.3	Manage relations with trade or industry groups	11040	N
12.2.4	Manage lobby activities	11041	N

12.2.1 - Manage government relations (6 elements)

ID	Process	PCF ID
12.2.1.1	Assess relationships	12869
12.2.1.2	Appoint responsible executives	12870
12.2.1.3	Monitor relationships	12871
12.2.1.4	Receive input from internal advisors	12872
12.2.1.5	Receive input from external advisors	12873
12.2.1.6	Liaise with authorities	12874

12.2.2 - Manage relations with quasi-government bodies (4 elements)

ID	Process	PCF ID
12.2.2.1	Establish relationships with agencies	12875
12.2.2.2	Respond to audit inquiries	12876
12.2.2.3	Maintain documentation of contacts	12877
12.2.2.4	Plan and manage meetings	12878

12.2.3 - Manage relations with trade or industry groups (3 elements)

ID	Process	PCF ID
12.2.3.1	Evaluate the requirements for strategic relationships	12879
12.2.3.2	Monitor the success of the partnerships	12880
12.2.3.3	Extend or change the relationships	12881

12.3 - Manage relations with board of directors

PCF ID: 11012

ID	Process	PCF ID	Metrics
12.3.1	Report financial results	11042	N
12.3.2	Report audit findings	11043	N

12.4 - Manage legal and ethical issues

PCF ID: 11013

ID	Process	PCF ID	Metrics
12.4.1	Create ethics policies	11044	N
12.4.2	Manage corporate governance policies	11045	N
12.4.3	Develop and perform preventive law programs	11046	N
12.4.4	Ensure compliance	11047	N
12.4.5	Manage outside counsel	11048	N
12.4.6	Protect intellectual property	11049	N
12.4.7	Resolve disputes and litigations	11050	N
12.4.8	Provide legal advice/counseling	11051	N
12.4.9	Negotiate and document agreements/contracts	11052	N

12.4.4 - Ensure compliance (2 elements)

ID	Process	PCF ID
12.4.4.1	Plan and initiate compliance program	11053
12.4.4.2	Execute compliance program	11054

12.4.5 - Manage outside counsel (6 elements)

ID	Process	PCF ID
12.4.5.1	Assess problem and determine work requirements	11056
12.4.5.2	Engage/Retain outside counsel if necessary	11057
12.4.5.3	Receive strategy/budget	11058
12.4.5.4	Receive work product and manage/monitor case and work performed	11059
12.4.5.5	Process payment for legal services	11060
12.4.5.6	Track legal activity/performance	11061

12.4.6 - Protect intellectual property (4 elements)

ID	Process	PCF ID
12.4.6.1	Manage copyrights, patents, and trademarks	11062
12.4.6.2	Maintain intellectual property rights and restrictions	11063
12.4.6.3	Administer licensing terms	11064
12.4.6.4	Administer options	11065

12.5 - Manage public relations program

PCF ID: 11014

ID	Process	PCF ID	Metrics
12.5.1	Manage community relations	11066	N
12.5.2	Manage media relations	11067	N
12.5.3	Promote political stability	11068	N
12.5.4	Create press releases	11069	N
12.5.5	Issue press releases	11070	N

Change Summary (v7.2.1 vs v6.1.1)

Changes are indicated by:

• +XXXXX - New element added (PCF ID)
• -XXXXX - Element removed
• cXXXXX - Element changed
• NEW - Newly introduced in v7.2.1

Full Process List

Complete 54 elements

Hierarchy ID	Name	PCF ID	Change
12.0	Manage External Relationships	10012	-
12.1	Build investor relationships	11010	-
12.1.1	Plan, build, and manage lender relations	11035	-
12.1.2	Plan, build, and manage analyst relations	11036	-
12.1.3	Communicate with shareholders	11037	-
12.2	Manage government and industry relationships	11011	-
12.2.1	Manage government relations	11038	+12869, +12870, +12871, +12872, +12873, +12874
12.2.1.1	Assess relationships	12869	NEW
12.2.1.2	Appoint responsible executives	12870	NEW
12.2.1.3	Monitor relationships	12871	NEW
12.2.1.4	Receive input from internal advisors	12872	NEW
12.2.1.5	Receive input from external advisors	12873	NEW
12.2.1.6	Liaise with authorities	12874	NEW
12.2.2	Manage relations with quasi-government bodies	11039	+12875, +12876, +12877, +12878
12.2.2.1	Establish relationships with agencies	12875	NEW
12.2.2.2	Respond to audit inquiries	12876	NEW
12.2.2.3	Maintain documentation of contacts	12877	NEW
12.2.2.4	Plan and manage meetings	12878	NEW
12.2.3	Manage relations with trade or industry groups	11040	+12879, +12880, +12881
12.2.3.1	Evaluate the requirements for strategic relationships	12879	NEW
12.2.3.2	Monitor the success of the partnerships	12880	NEW
12.2.3.3	Extend or change the relationships	12881	NEW
12.2.4	Manage lobby activities	11041	-
12.3	Manage relations with board of directors	11012	c11042
12.3.1	Report financial results	11042	RENAME, WAS:Report results
12.3.2	Report audit findings	11043	-
12.4	Manage legal and ethical issues	11013	-
12.4.1	Create ethics policies	11044	-
12.4.2	Manage corporate governance policies	11045	-
12.4.3	Develop and perform preventive law programs	11046	-
12.4.4	Ensure compliance	11047	-
12.4.4.1	Plan and initiate compliance program	11053	-
12.4.4.2	Execute compliance program	11054	-
12.4.5	Manage outside counsel	11048	-
12.4.5.1	Assess problem and determine work requirements	11056	-
12.4.5.2	Engage/Retain outside counsel if necessary	11057	-
12.4.5.3	Receive strategy/budget	11058	-
12.4.5.4	Receive work product and manage/monitor case and work perfor...	11059	-
12.4.5.5	Process payment for legal services	11060	-
12.4.5.6	Track legal activity/performance	11061	-
12.4.6	Protect intellectual property	11049	c11062
12.4.6.1	Manage copyrights, patents, and trademarks	11062	RENAME, WAS:Manage copyrights and patents
12.4.6.2	Maintain intellectual property rights and restrictions	11063	-
12.4.6.3	Administer licensing terms	11064	-
12.4.6.4	Administer options	11065	-
12.4.7	Resolve disputes and litigations	11050	-
12.4.8	Provide legal advice/counseling	11051	-
12.4.9	Negotiate and document agreements/contracts	11052	-
12.5	Manage public relations program	11014	-
12.5.1	Manage community relations	11066	-
12.5.2	Manage media relations	11067	-
12.5.3	Promote political stability	11068	-
12.5.4	Create press releases	11069	-
12.5.5	Issue press releases	11070	-

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