13.0 - Develop and Manage Business Capabilities

PCF Category: 13.0
Total Elements: 207
Hierarchy Depth: Up to 3 levels

Overview

This category encompasses all processes related to develop and manage business capabilities within an enterprise.

Process Groups (Level 1)

Hierarchy ID	Process Group	Sub-Elements
13.0	Develop and Manage Business Capabilities	0
13.1	Manage business processes	23
13.2	Manage portfolio, program, and project	33
13.3	Manage enterprise quality	39
13.4	Manage change	37
13.5	Develop and manage enterprise-wide knowledge management (KM) capability	24
13.6	Measure and benchmark	21
13.7	Manage environmental health and safety (EHS)	16
13.8	Develop, Manage, and Deliver Analytics	5

Detailed Process Hierarchy

13.0 - Develop and Manage Business Capabilities

PCF ID: 10013

13.1 - Manage business processes

PCF ID: 16378

ID	Process	PCF ID	Metrics
13.1.1	Establish and maintain process management governance	16379	N
13.1.2	Define and manage process frameworks	16384	N
13.1.3	Define processes	16387	N
13.1.4	Manage process performance	16392	N
13.1.5	Improve processes	16396	N

13.1.1 - Establish and maintain process management governance (4 elements)

ID	Process	PCF ID
13.1.1.1	Define and manage governance approach	16380
13.1.1.2	Establish and maintain process tools and templates	16381
13.1.1.3	Assign and support process ownership	16382
13.1.1.4	Perform process governance activities	16383

13.1.2 - Define and manage process frameworks (2 elements)

ID	Process	PCF ID
13.1.2.1	Establish and maintain process framework	16385
13.1.2.2	Identify cross-functional processes	16386

13.1.3 - Define processes (5 elements)

ID	Process	PCF ID
13.1.3.1	Scope processes	16388
13.1.3.2	Analyze processes	16389
13.1.3.2.1	Identify published best practices	20140
13.1.3.3	Model and document processes	16390
13.1.3.4	Publish processes	16391

13.1.4 - Manage process performance (4 elements)

ID	Process	PCF ID
13.1.4.1	Provide process training	16393
13.1.4.2	Support process execution	16394
13.1.4.3	Measure and report process performance	16395
13.1.4.3.1	Identify additional metrics as required	20141

13.1.5 - Improve processes (3 elements)

ID	Process	PCF ID
13.1.5.1	Identify and select improvement opportunities	16397
13.1.5.2	Manage improvement projects	16398
13.1.5.3	Perform continuous improvement activities	16399

13.2 - Manage portfolio, program, and project

PCF ID: 16400

ID	Process	PCF ID	Metrics
13.2.1	Manage portfolio	16401	N
13.2.2	Manage programs	16405	N
13.2.3	Manage projects	16410	N

13.2.1 - Manage portfolio (3 elements)

ID	Process	PCF ID
13.2.1.1	Establish portfolio strategy	16402
13.2.1.2	Define portfolio governance	16403
13.2.1.3	Monitor and control portfolio	16404

13.2.2 - Manage programs (4 elements)

ID	Process	PCF ID
13.2.2.1	Establish program structure and approach	16406
13.2.2.2	Manage program stakeholders and partners	16407
13.2.2.3	Manage program execution	16408
13.2.2.4	Review and report program performance	16409

13.2.3 - Manage projects (23 elements)

ID	Process	PCF ID
13.2.3.1	Establish project scope	16411
13.2.3.1.1	Identify project requirements and objectives	11117
13.2.3.1.2	Identify project resource requirements	16412
13.2.3.1.3	Assess culture and readiness for project management approach	11118
13.2.3.1.4	Create business case and obtain funding	11120
13.2.3.1.5	Develop project measures and indicators	11121
13.2.3.2	Identify appropriate project management methodologies	11119
13.2.3.3	Develop project plans	16413
13.2.3.3.1	Define roles and resources	11123
13.2.3.3.2	Acquire/secure project resources	20142
13.2.3.3.3	Identify specific IT requirements	11124
13.2.3.3.4	Create training and communication plans	11125
13.2.3.3.5	Design recognition and reward approaches	11127
13.2.3.3.6	Design and plan launch of project	11128
13.2.3.3.7	Deploy the project	11129
13.2.3.4	Execute projects	16414
13.2.3.4.1	Evaluate impact of project management (strategy and projects) on measures and outcomes	11131
13.2.3.4.2	Report the status of project	16415
13.2.3.4.3	Manage project scope	16416
13.2.3.4.4	Promote and sustain activity and involvement	11132
13.2.3.4.5	Realign and refresh project management strategy and approaches	11133
13.2.3.5	Review and report project performance	16417
13.2.3.6	Close projects	16418

13.3 - Manage enterprise quality

PCF ID: 17471

ID	Process	PCF ID	Metrics
13.3.1	Establish quality requirements	17472	N
13.3.2	Evaluate performance to requirements	17482	N
13.3.3	Manage non-conformance	17492	N
13.3.4	Implement and maintain the enterprise quality management system (EQMS)	17498	N

13.3.1 - Establish quality requirements (9 elements)

ID	Process	PCF ID
13.3.1.1	Define critical-to-quality characteristics	17473
13.3.1.2	Define preventive quality activities	17474
13.3.1.3	Develop quality controls	17475
13.3.1.3.1	Define process steps for controls (or integration points)	17476
13.3.1.3.2	Define sampling plan	17477
13.3.1.3.3	Identify measurement methods	17478
13.3.1.3.4	Define required competencies	17479
13.3.1.4	Prove capability to assess compliance with requirements	17480
13.3.1.5	Finalize quality plan	17481

13.3.2 - Evaluate performance to requirements (9 elements)

ID	Process	PCF ID
13.3.2.1	Test against quality plan	17483
13.3.2.1.1	Conduct test and collect data	17484
13.3.2.1.2	Record result(s)	17485
13.3.2.1.3	Determine disposition of result(s)	17486
13.3.2.2	Assess results of tests	17487
13.3.2.2.1	Assess sample significance	17488
13.3.2.2.2	Summarize result(s)	17489
13.3.2.2.3	Recommend actions	17490
13.3.2.2.4	Decide next steps	17491

13.3.3 - Manage non-conformance (5 elements)

ID	Process	PCF ID
13.3.3.1	Assess potential impact	17493
13.3.3.2	Determine immediate action(s)	17494
13.3.3.3	Identify root cause(s)	17495
13.3.3.4	Take corrective or preventative action	17496
13.3.3.5	Close non-conformance	17497

13.3.4 - Implement and maintain the enterprise quality management system (EQMS) (12 elements)

ID	Process	PCF ID
13.3.4.1	Define the quality strategy	17499
13.3.4.2	Plan and deploy the EQMS scope, targets, and goals	17500
13.3.4.3	Identify core EQMS processes, controls, and metrics	17501
13.3.4.4	Develop and document EQMS policies, procedures, standards, and measures	17502
13.3.4.5	Assess the EQMS performance	17503
13.3.4.6	Create environment and capability for EQMS improvement(s)	17504
13.3.4.6.1	Reward quality excellence	17505
13.3.4.6.2	Create and maintain quality partnerships	17506
13.3.4.6.3	Maintain talent capabilities and competencies	17507
13.3.4.6.4	Incorporate EQMS messaging into communication channels	17508
13.3.4.6.5	Assure independent EQMS management access to appropriate authority in the organization	17509
13.3.4.6.6	Transfer proven EQMS methods	17510

13.4 - Manage change

PCF ID: 11074

ID	Process	PCF ID	Metrics
13.4.1	Plan for change	11134	N
13.4.2	Design the change	11135	N
13.4.3	Implement change	11136	N
13.4.4	Sustain improvement	11137	N

13.4.1 - Plan for change (16 elements)

ID	Process	PCF ID
13.4.1.1	Select process improvement methodology	11138
13.4.1.2	Determine stakeholders	11140
13.4.1.3	Assess readiness for change	11139
13.4.1.4	Identify change champion(s)	11141
13.4.1.5	Form design team	11142
13.4.1.6	Define scope	11143
13.4.1.7	Understand current state	11144
13.4.1.8	Define future state	11145
13.4.1.9	Conduct organizational risk analysis	11146
13.4.1.10	Assess cultural issues	11147
13.4.1.11	Identify impacted groups	20143
13.4.1.12	Determine degree/extent of impact	20144
13.4.1.13	Establish accountability for change management	11148
13.4.1.14	Identify barriers to change	11149
13.4.1.15	Determine change enablers	11150
13.4.1.16	Identify resources and develop measures	11151

13.4.2 - Design the change (9 elements)

ID	Process	PCF ID
13.4.2.1	Assess connection to other initiatives	11152
13.4.2.2	Develop change management plans	11153
13.4.2.3	Develop training plan	11154
13.4.2.4	Develop communication plan	11155
13.4.2.5	Assign change champion(s)	20145
13.4.2.6	Develop rewards/incentives plan	11156
13.4.2.7	Establish change adoption metrics	11157
13.4.2.8	Establish/Clarify new roles	11158
13.4.2.9	Identify budget/roles	11159

13.4.3 - Implement change (5 elements)

ID	Process	PCF ID
13.4.3.1	Create commitment for improvement/change	11160
13.4.3.2	Reengineer business processes and systems	11161
13.4.3.3	Support transition to new roles or exit strategies for incumbents	11162
13.4.3.4	Monitor change	11163
13.4.3.5	Report on change	20146

13.4.4 - Sustain improvement (3 elements)

ID	Process	PCF ID
13.4.4.1	Monitor improved process performance	11164
13.4.4.2	Capture and reuse lessons learned from change process	11165
13.4.4.3	Take corrective action as necessary	11166

13.5 - Develop and manage enterprise-wide knowledge management (KM) capability

PCF ID: 11073

ID	Process	PCF ID	Metrics
13.5.1	Develop KM strategy	11095	N
13.5.2	Assess KM capabilities	11096	Y
13.5.3	Design and implement KM capabilities	20965	N
13.5.4	Evolve and sustain KM capabilities	20969	N

13.5.1 - Develop KM strategy (9 elements)

ID	Process	PCF ID
13.5.1.1	Develop governance model with roles and accountability	11100
13.5.1.2	Define roles and accountability of core group versus operating units	11102
13.5.1.3	Develop funding models	11103
13.5.1.4	Identify links to key initiatives	11104
13.5.1.5	Develop core KM methodologies	11105
13.5.1.6	Assess IT needs and engage IT function	11106
13.5.1.7	Develop training and communication plans	11107
13.5.1.8	Develop change management approaches	11108
13.5.1.9	Develop strategic measures and indicators	11109

13.5.2 - Assess KM capabilities (3 elements)

ID	Process	PCF ID
13.5.2.1	Assess maturity of existing KM initiatives	11110
13.5.2.2	Evaluate existing KM approaches	11111
13.5.2.3	Identify gaps and needs	11112

13.5.3 - Design and implement KM capabilities (5 elements)

ID	Process	PCF ID
13.5.3.1	Develop new KM approaches	11114
13.5.3.2	Design resource model for KM approaches	20966
13.5.3.3	Implement new KM approaches	11115
13.5.3.4	Leverage and enhance IT for KM approaches	20967
13.5.3.5	Develop measures	20968

13.5.4 - Evolve and sustain KM capabilities (3 elements)

ID	Process	PCF ID
13.5.4.1	Enhance/Modify existing KM approaches	11113
13.5.4.2	Sustain awareness and engagement	20970
13.5.4.3	Expand KM infrastructure to meet demand	20971

13.6 - Measure and benchmark

PCF ID: 16436

ID	Process	PCF ID	Metrics
13.6.1	Create and manage organizational performance strategy	11071	N
13.6.2	Benchmark performance	11072	N
13.6.3	Evaluate process performance	20147	N

13.6.1 - Create and manage organizational performance strategy (5 elements)

ID	Process	PCF ID
13.6.1.1	Create enterprise measurement systems model	11075
13.6.1.2	Measure process efficiency	11076
13.6.1.3	Measure cost effectiveness	11077
13.6.1.4	Measure staff productivity	11078
13.6.1.5	Measure cycle time	11079

13.6.2 - Benchmark performance (5 elements)

ID	Process	PCF ID
13.6.2.1	Conduct performance assessments	11083
13.6.2.2	Develop benchmarking capabilities	11084
13.6.2.3	Conduct internal process and external competitive benchmarking	11085
13.6.2.4	Conduct gap analysis	11087
13.6.2.5	Establish need for change	11088

13.6.3 - Evaluate process performance (8 elements)

ID	Process	PCF ID
13.6.3.1	Establish appropriate performance indicators (metrics)	10270
13.6.3.2	Establish monitoring frequency	10271
13.6.3.3	Collect data	20148
13.6.3.4	Calculate performance measures	10272
13.6.3.5	Identify performance trends	10273
13.6.3.6	Analyze performance against benchmark data	10274
13.6.3.7	Prepare reports	10275
13.6.3.8	Develop performance improvement plan	10276

13.7 - Manage environmental health and safety (EHS)

PCF ID: 11179

ID	Process	PCF ID	Metrics
13.7.1	Determine environmental health and safety impacts	11180	Y
13.7.2	Develop and execute functional EHS program	11181	N
13.7.3	Train and educate functional employees	11182	N
13.7.4	Monitor and manage functional EHS management program	11183	N

13.7.1 - Determine environmental health and safety impacts (2 elements)

ID	Process	PCF ID
13.7.1.1	Evaluate environmental impact of products, services, and operations	11186
13.7.1.2	Conduct health and safety and environmental audits	11187

13.7.2 - Develop and execute functional EHS program (4 elements)

ID	Process	PCF ID
13.7.2.1	Identify regulatory and stakeholder requirements	11188
13.7.2.2	Assess future risks and opportunities	11189
13.7.2.3	Create EHS policy	11190
13.7.2.4	Record and manage EHS events	11191

13.7.3 - Train and educate functional employees (1 elements)

ID	Process	PCF ID
13.7.3.1	Communicate EHS issues to stakeholders and provide support	11192

13.7.4 - Monitor and manage functional EHS management program (5 elements)

ID	Process	PCF ID
13.7.4.1	Manage EHS costs and benefits	11193
13.7.4.2	Measure and report EHS performance	11194
13.7.4.3	Implement emergency response program	11196
13.7.4.4	Implement pollution prevention program	11197
13.7.4.5	Provide employees with EHS support	11195

13.8 - Develop, Manage, and Deliver Analytics

PCF ID: 20959

ID	Process	PCF ID	Metrics
13.8.1	Develop and manage hypotheses	20960	N
13.8.2	Collect data	20961	N
13.8.3	Analyze data	20962	N
13.8.4	Report on data	20963	N
13.8.5	Identify remedial actions	20964	N

Change Summary (v7.2.1 vs v6.1.1)

Changes are indicated by:

• +XXXXX - New element added (PCF ID)
• -XXXXX - Element removed
• cXXXXX - Element changed
• NEW - Newly introduced in v7.2.1

Full Process List

Complete 207 elements

Hierarchy ID	Name	PCF ID	Change
13.0	Develop and Manage Business Capabilities	10013	+20959
13.1	Manage business processes	16378	-
13.1.1	Establish and maintain process management governance	16379	-
13.1.1.1	Define and manage governance approach	16380	-
13.1.1.2	Establish and maintain process tools and templates	16381	-
13.1.1.3	Assign and support process ownership	16382	-
13.1.1.4	Perform process governance activities	16383	-
13.1.2	Define and manage process frameworks	16384	-
13.1.2.1	Establish and maintain process framework	16385	-
13.1.2.2	Identify cross-functional processes	16386	-
13.1.3	Define processes	16387	c16390
13.1.3.1	Scope processes	16388	-
13.1.3.2	Analyze processes	16389	+20140
13.1.3.2.1	Identify published best practices	20140	NEW
13.1.3.3	Model and document processes	16390	RENAME, WAS:Map processes
13.1.3.4	Publish processes	16391	-
13.1.4	Manage process performance	16392	-
13.1.4.1	Provide process training	16393	-
13.1.4.2	Support process execution	16394	-
13.1.4.3	Measure and report process performance	16395	+20141
13.1.4.3.1	Identify additional metrics as required	20141	NEW
13.1.5	Improve processes	16396	-
13.1.5.1	Identify and select improvement opportunities	16397	-
13.1.5.2	Manage improvement projects	16398	-
13.1.5.3	Perform continuous improvement activities	16399	-
13.2	Manage portfolio, program, and project	16400	-
13.2.1	Manage portfolio	16401	-
13.2.1.1	Establish portfolio strategy	16402	-
13.2.1.2	Define portfolio governance	16403	-
13.2.1.3	Monitor and control portfolio	16404	-
13.2.2	Manage programs	16405	-
13.2.2.1	Establish program structure and approach	16406	-
13.2.2.2	Manage program stakeholders and partners	16407	-
13.2.2.3	Manage program execution	16408	-
13.2.2.4	Review and report program performance	16409	-
13.2.3	Manage projects	16410	-
13.2.3.1	Establish project scope	16411	-
13.2.3.1.1	Identify project requirements and objectives	11117	-
13.2.3.1.2	Identify project resource requirements	16412	-
13.2.3.1.3	Assess culture and readiness for project management approach	11118	-
13.2.3.1.4	Create business case and obtain funding	11120	-
13.2.3.1.5	Develop project measures and indicators	11121	-
13.2.3.2	Identify appropriate project management methodologies	11119	-
13.2.3.3	Develop project plans	16413	+20142
13.2.3.3.1	Define roles and resources	11123	-
13.2.3.3.2	Acquire/secure project resources	20142	NEW
13.2.3.3.3	Identify specific IT requirements	11124	-
13.2.3.3.4	Create training and communication plans	11125	-
13.2.3.3.5	Design recognition and reward approaches	11127	-
13.2.3.3.6	Design and plan launch of project	11128	-
13.2.3.3.7	Deploy the project	11129	-
13.2.3.4	Execute projects	16414	-
13.2.3.4.1	Evaluate impact of project management (strategy and projects...	11131	-
13.2.3.4.2	Report the status of project	16415	-
13.2.3.4.3	Manage project scope	16416	-
13.2.3.4.4	Promote and sustain activity and involvement	11132	-
13.2.3.4.5	Realign and refresh project management strategy and approach...	11133	-
13.2.3.5	Review and report project performance	16417	-
13.2.3.6	Close projects	16418	-
13.3	Manage enterprise quality	17471	-
13.3.1	Establish quality requirements	17472	-
13.3.1.1	Define critical-to-quality characteristics	17473	-
13.3.1.2	Define preventive quality activities	17474	-
13.3.1.3	Develop quality controls	17475	-
13.3.1.3.1	Define process steps for controls (or integration points)	17476	-
13.3.1.3.2	Define sampling plan	17477	-
13.3.1.3.3	Identify measurement methods	17478	-
13.3.1.3.4	Define required competencies	17479	-
13.3.1.4	Prove capability to assess compliance with requirements	17480	-
13.3.1.5	Finalize quality plan	17481	-
13.3.2	Evaluate performance to requirements	17482	-
13.3.2.1	Test against quality plan	17483	-
13.3.2.1.1	Conduct test and collect data	17484	-
13.3.2.1.2	Record result(s)	17485	-
13.3.2.1.3	Determine disposition of result(s)	17486	-
13.3.2.2	Assess results of tests	17487	-
13.3.2.2.1	Assess sample significance	17488	-
13.3.2.2.2	Summarize result(s)	17489	-
13.3.2.2.3	Recommend actions	17490	-
13.3.2.2.4	Decide next steps	17491	-
13.3.3	Manage non-conformance	17492	-
13.3.3.1	Assess potential impact	17493	-
13.3.3.2	Determine immediate action(s)	17494	-
13.3.3.3	Identify root cause(s)	17495	-
13.3.3.4	Take corrective or preventative action	17496	-
13.3.3.5	Close non-conformance	17497	-
13.3.4	Implement and maintain the enterprise quality management sys...	17498	-
13.3.4.1	Define the quality strategy	17499	-
13.3.4.2	Plan and deploy the EQMS scope, targets, and goals	17500	-
13.3.4.3	Identify core EQMS processes, controls, and metrics	17501	-
13.3.4.4	Develop and document EQMS policies, procedures, standards, a...	17502	-
13.3.4.5	Assess the EQMS performance	17503	-
13.3.4.6	Create environment and capability for EQMS improvement(s)	17504	-
13.3.4.6.1	Reward quality excellence	17505	-
13.3.4.6.2	Create and maintain quality partnerships	17506	-
13.3.4.6.3	Maintain talent capabilities and competencies	17507	-
13.3.4.6.4	Incorporate EQMS messaging into communication channels	17508	-
13.3.4.6.5	Assure independent EQMS management access to appropriate aut...	17509	-
13.3.4.6.6	Transfer proven EQMS methods	17510	-
13.4	Manage change	11074	-
13.4.1	Plan for change	11134	+20143, +20144, c11141
13.4.1.1	Select process improvement methodology	11138	-
13.4.1.2	Determine stakeholders	11140	-
13.4.1.3	Assess readiness for change	11139	-
13.4.1.4	Identify change champion(s)	11141	RENAME, WAS:Engage/Identify champion
13.4.1.5	Form design team	11142	-
13.4.1.6	Define scope	11143	-
13.4.1.7	Understand current state	11144	-
13.4.1.8	Define future state	11145	-
13.4.1.9	Conduct organizational risk analysis	11146	-
13.4.1.10	Assess cultural issues	11147	-
13.4.1.11	Identify impacted groups	20143	NEW
13.4.1.12	Determine degree/extent of impact	20144	NEW
13.4.1.13	Establish accountability for change management	11148	-
13.4.1.14	Identify barriers to change	11149	-
13.4.1.15	Determine change enablers	11150	-
13.4.1.16	Identify resources and develop measures	11151	-
13.4.2	Design the change	11135	+20145
13.4.2.1	Assess connection to other initiatives	11152	-
13.4.2.2	Develop change management plans	11153	-
13.4.2.3	Develop training plan	11154	-
13.4.2.4	Develop communication plan	11155	-
13.4.2.5	Assign change champion(s)	20145	NEW
13.4.2.6	Develop rewards/incentives plan	11156	-
13.4.2.7	Establish change adoption metrics	11157	-
13.4.2.8	Establish/Clarify new roles	11158	-
13.4.2.9	Identify budget/roles	11159	-
13.4.3	Implement change	11136	+20146, c11161
13.4.3.1	Create commitment for improvement/change	11160	-
13.4.3.2	Reengineer business processes and systems	11161	RENAME, WAS:Re-engineer business processes and systems
13.4.3.3	Support transition to new roles or exit strategies for incum...	11162	-
13.4.3.4	Monitor change	11163	-
13.4.3.5	Report on change	20146	NEW
13.4.4	Sustain improvement	11137	-
13.4.4.1	Monitor improved process performance	11164	-
13.4.4.2	Capture and reuse lessons learned from change process	11165	-
13.4.4.3	Take corrective action as necessary	11166	-
13.5	Develop and manage enterprise-wide knowledge management (KM)...	11073	+20965, +20969
13.5.1	Develop KM strategy	11095	-11101, c11100
13.5.1.1	Develop governance model with roles and accountability	11100	RENAME, WAS:Develop governance model
13.5.1.2	Define roles and accountability of core group versus operati...	11102	-
13.5.1.3	Develop funding models	11103	-
13.5.1.4	Identify links to key initiatives	11104	-
13.5.1.5	Develop core KM methodologies	11105	-
13.5.1.6	Assess IT needs and engage IT function	11106	-
13.5.1.7	Develop training and communication plans	11107	-
13.5.1.8	Develop change management approaches	11108	-
13.5.1.9	Develop strategic measures and indicators	11109	-
13.5.2	Assess KM capabilities	11096	-
13.5.2.1	Assess maturity of existing KM initiatives	11110	-
13.5.2.2	Evaluate existing KM approaches	11111	-
13.5.2.3	Identify gaps and needs	11112	-
13.5.3	Design and implement KM capabilities	20965	+20966, +20967, +20968, NEW
13.5.3.1	Develop new KM approaches	11114	-
13.5.3.2	Design resource model for KM approaches	20966	NEW
13.5.3.3	Implement new KM approaches	11115	-
13.5.3.4	Leverage and enhance IT for KM approaches	20967	NEW
13.5.3.5	Develop measures	20968	NEW
13.5.4	Evolve and sustain KM capabilities	20969	+20970, +20971, NEW
13.5.4.1	Enhance/Modify existing KM approaches	11113	-
13.5.4.2	Sustain awareness and engagement	20970	NEW
13.5.4.3	Expand KM infrastructure to meet demand	20971	NEW
13.6	Measure and benchmark	16436	+20147
13.6.1	Create and manage organizational performance strategy	11071	c11076, c11078
13.6.1.1	Create enterprise measurement systems model	11075	-
13.6.1.2	Measure process efficiency	11076	RENAME, WAS:Measure process productivity
13.6.1.3	Measure cost effectiveness	11077	-
13.6.1.4	Measure staff productivity	11078	RENAME, WAS:Measure staff efficiency
13.6.1.5	Measure cycle time	11079	-
13.6.2	Benchmark performance	11072	c11087
13.6.2.1	Conduct performance assessments	11083	-
13.6.2.2	Develop benchmarking capabilities	11084	-
13.6.2.3	Conduct internal process and external competitive benchmarki...	11085	-
13.6.2.4	Conduct gap analysis	11087	RENAME, WAS:Conduct gap analysis to understand need for change and degree needed
13.6.2.5	Establish need for change	11088	-
13.6.3	Evaluate process performance	20147	+20148, c10274, c10275, NEW
13.6.3.1	Establish appropriate performance indicators (metrics)	10270	-
13.6.3.2	Establish monitoring frequency	10271	-
13.6.3.3	Collect data	20148	NEW
13.6.3.4	Calculate performance measures	10272	-
13.6.3.5	Identify performance trends	10273	-
13.6.3.6	Analyze performance against benchmark data	10274	RENAME, WAS:Analyze performance benchmark gaps
13.6.3.7	Prepare reports	10275	RENAME, WAS:Prepare appropriate reports
13.6.3.8	Develop performance improvement plan	10276	-
13.7	Manage environmental health and safety (EHS)	11179	-
13.7.1	Determine environmental health and safety impacts	11180	-
13.7.1.1	Evaluate environmental impact of products, services, and ope...	11186	-
13.7.1.2	Conduct health and safety and environmental audits	11187	-
13.7.2	Develop and execute functional EHS program	11181	-
13.7.2.1	Identify regulatory and stakeholder requirements	11188	-
13.7.2.2	Assess future risks and opportunities	11189	-
13.7.2.3	Create EHS policy	11190	-
13.7.2.4	Record and manage EHS events	11191	-
13.7.3	Train and educate functional employees	11182	-
13.7.3.1	Communicate EHS issues to stakeholders and provide support	11192	-
13.7.4	Monitor and manage functional EHS management program	11183	-
13.7.4.1	Manage EHS costs and benefits	11193	-
13.7.4.2	Measure and report EHS performance	11194	-
13.7.4.3	Implement emergency response program	11196	-
13.7.4.4	Implement pollution prevention program	11197	-
13.7.4.5	Provide employees with EHS support	11195	-
13.8	Develop, Manage, and Deliver Analytics	20959	+20960, +20961, +20962, +20963, +20964, NEW
13.8.1	Develop and manage hypotheses	20960	NEW
13.8.2	Collect data	20961	NEW
13.8.3	Analyze data	20962	NEW
13.8.4	Report on data	20963	NEW
13.8.5	Identify remedial actions	20964	NEW

---

Back to: APQC PCF Overview