Process Classification Framework - Table of Contents
Table of Contents
| Section | Page |
|---|---|
| Content Organization | 3 |
| PCF Levels Explained/Number Scheming | 3 |
| 1.0 Develop Vision and Strategy | 4 |
| 2.0 Develop and Manage Products and Services | 6 |
| 3.0 Market and Sell Products and Services | 8 |
| 4.0 Manage Supply Chain for Physical Products | 11 |
| 5.0 Deliver Services | 13 |
| 6.0 Manage Customer Service | 14 |
| 7.0 Develop and Manage Human Capital | 16 |
| 8.0 Manage Information Technology (IT) | 18 |
| 9.0 Manage Financial Resources | 23 |
| 10.0 Acquire, Construct, and Manage Assets | 27 |
| 11.0 Manage Enterprise Risk, Compliance, Remediation, and Resiliency | 29 |
| 12.0 Manage External Relationships | 30 |
| 13.0 Develop and Manage Business Capabilities | 31 |
Looking Forward
The cross-industry and industry Process Classification Frameworks are evolving models, which APQC will continue to enhance and improve regularly. Thus, APQC encourages comments, suggestions, and more importantly, the sharing of insights from having applied the PCF within your organization. Share your suggestions and experiences with the PCF by e-mailing pcf_feedback@apqc.org.
About APQC
APQC helps organizations work smarter, faster, and with greater confidence. It is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management. APQC's unique structure as a member-based nonprofit makes it a differentiator in the marketplace. APQC partners with more than 1,000 member organizations worldwide in all industries. With more than 40 years of experience, APQC remains the world's leader in transforming organizations.
Copyright and Attribution
©2024 APQC. ALL RIGHTS RESERVED. The Process Classification Framework is the copyrighted intellectual property of APQC. APQC encourages the wide distribution, discussion, and use of the PCF for classifying and defining organizational processes. Accordingly, APQC hereby grants you a perpetual, worldwide, royalty-free license to use, copy, publish, modify, and create derivative works of the PCF, provided that all copies of the PCF and any derivative works contain the following attribution:
APQC's Process Classification Framework® (PCF) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organizational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.
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