Skip to main content

2.0 Develop and Manage Products and Services (10003)

2.1 Govern and manage product/service development program (19696)​

2.1.1 Manage product and service portfolio (10061)​

  • 2.1.1.1 Evaluate performance of existing products/services against market opportunities (10063)
  • 2.1.1.2 Confirm alignment of product/service concepts with business strategy (10066)
  • 2.1.1.3 Prioritize and select new product/service concepts (10074)
  • 2.1.1.4 Plan and develop cost and quality targets (10073)
  • 2.1.1.5 Specify development timing targets (10075)
  • 2.1.1.6 Plan for product/service offering modifications (10076)

2.1.2 Manage product and service life cycle (10067)​

  • 2.1.2.1 Develop plan for new product/service development and introduction/launch (16824)
  • 2.1.2.2 Introduce new products/services (10077)
  • 2.1.2.3 Retire outdated products/services (10078)
  • 2.1.2.4 Identify and refine performance indicators (10079)
  • 2.1.2.5 Conduct post launch review (11423)
    • 2.1.2.5.1 Carry out post launch analytics to test the acceptability in the market (19646)
    • 2.1.2.5.2 Review market performance (11424)
    • 2.1.2.5.3 Review effectiveness of supply chain and distribution network (11425)
    • 2.1.2.5.4 Apply data and analytics to review supply chain methodologies (19647)
    • 2.1.2.5.5 Review quality and performance of the product/service (11426)
    • 2.1.2.5.6 Conduct financial review (11427)
    • 2.1.2.5.7 Conduct new product development process assessment (11428)

2.1.3 Manage patents, copyrights, and regulatory requirements (19985)​

  • 2.1.3.1 Conduct mandatory and elective reviews (19941)
  • 2.1.3.2 Review infringement of patents and copyrights (16826)
  • 2.1.3.3 Determine patent and copyright needs (16827)
  • 2.1.3.4 Define product technical documentation management requirements (19697)
  • 2.1.3.5 Manage regulatory requirements (12771)
    • 2.1.3.5.1 Train employees on appropriate regulatory requirements (12772)
    • 2.1.3.5.2 Maintain records for regulatory agencies (12773)
    • 2.1.3.5.3 Manage regulatory submission life cycle (12776)

2.1.4 Manage product and service master data (11740)​

  • 2.1.4.1 Manage materials master lists (11741)
  • 2.1.4.2 Manage bills of material (11742)
  • 2.1.4.3 Manage routings (11743)
  • 2.1.4.4 Manage specifications (11744)
  • 2.1.4.5 Manage drawings (11745)
  • 2.1.4.6 Manage product/material classification (11746)
  • 2.1.4.7 Develop and maintain quality/inspection documents (11747)
  • 2.1.4.8 Maintain process specification data (11748)
  • 2.1.4.9 Manage traceability data (11749)
  • 2.1.4.10 Review and approve data access requests (11750)

2.2 Generate and define new product/service ideas (19698)​

2.2.1 Perform discovery research (10065)​

  • 2.2.1.1 Identify new technologies (10070)
  • 2.2.1.2 Develop new technologies (10071)
  • 2.2.1.3 Assess feasibility of integrating new leading technologies into product/service concepts (10072)

2.2.2 Generate new product/service concepts (19669)​

  • 2.2.2.1 Gather new product/service ideas and requirements (19986)
  • 2.2.2.2 Analyze new product/service ideas and requirements (19987)
  • 2.2.2.3 Evaluate new product/service inputs and requirements (19988)
  • 2.2.2.4 Formulate new product/service concepts (19989)
  • 2.2.2.5 Identify potential improvements to existing products and services (10068)

2.2.3 Define product/service development requirements (19990)​

  • 2.2.3.1 Define product/service requirements (11331)
    • 2.2.3.1.1 Define basic functional requirements (19991)
    • 2.2.3.1.2 Derive interoperability requirements for products and services (16808)
    • 2.2.3.1.3 Derive safety requirements for products and services (16809)
    • 2.2.3.1.4 Derive security requirements for products and services (16810)
    • 2.2.3.1.5 Derive regulatory compliance requirements (16811)
    • 2.2.3.1.6 Derive requirements from industry standards (16812)
    • 2.2.3.1.7 Develop user experience requirements (19992)
    • 2.2.3.1.8 Derive 'services-as-a-product' offering (16814)
  • 2.2.3.2 Define post launch support model (16815)
  • 2.2.3.3 Identify product/service bundling opportunities (17389)

2.3 Develop products and services (10062)​

2.3.1 Design and prototype products and services (19993)​

  • 2.3.1.1 Assign resources to product/service project (10083)
    • 2.3.1.1.1 Identify requirements for product/service design/development partners (19994)
  • 2.3.1.2 Prepare high-level business case and technical assessment (10084)
  • 2.3.1.3 Develop product/service design specifications (10085)
  • 2.3.1.4 Develop user experience design specifications (16813)
  • 2.3.1.5 Provide warranty-related recommendations (16817)
  • 2.3.1.6 Document design specifications (10086)
  • 2.3.1.7 Conduct mandatory and elective external reviews (10087)
  • 2.3.1.8 Design products/services (19995)
    • 2.3.1.8.1 Design for manufacturing (16819)
    • 2.3.1.8.2 Design for product servicing (16820)
    • 2.3.1.8.3 Design for re-manufacturing (16821)
    • 2.3.1.8.4 Review product troubleshooting methodology (16822)
    • 2.3.1.8.5 Design and manage product data, design, and bill of materials (16818)
    • 2.3.1.8.6 Design for product upgrades (16823)
  • 2.3.1.9 Build prototypes/proof of concepts (10088)
  • 2.3.1.10 Develop and test prototype production and/or service delivery process (10098)
  • 2.3.1.11 Eliminate quality and reliability problems (10089)
  • 2.3.1.12 Conduct in-house product/service testing and evaluate feasibility (10090)
  • 2.3.1.13 Identify design/development performance indicators (10091)
  • 2.3.1.14 Collaborate on design with suppliers and external partners (10092)

2.3.2 Test market for new or revised products and services (19996)​

  • 2.3.2.1 Prepare detailed market study (10093)
  • 2.3.2.2 Conduct customer tests and interviews (10094)
  • 2.3.2.3 Finalize product/service characteristics and business cases (10095)
  • 2.3.2.4 Finalize technical requirements (10096)

2.3.3 Prepare for production/service delivery (19997)​

  • 2.3.3.1 Design and obtain necessary capabilities/materials and equipment (10099)
  • 2.3.3.2 Identify requirements for changes to manufacturing/delivery processes (10097)
  • 2.3.3.3 Request engineering/process change (11418)
  • 2.3.3.4 Install and validate production/service delivery process (10100)
    • 2.3.3.4.1 Monitor initial production runs (11417)
  • 2.3.3.5 Validate launch procedures (19998)

Pages 6-7 of 35 | © 2024 APQC. ALL RIGHTS RESERVED.