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13.0 Develop and Manage Business Capabilities (10013)

13.1 Manage business processes (16378)​

13.1.1 Establish and maintain process management governance (16379)​

  • 13.1.1.1 Define and manage governance approach (16380)
  • 13.1.1.2 Establish and maintain process tools and templates (16381)
  • 13.1.1.3 Assign and support process ownership (16382)
  • 13.1.1.4 Perform process governance activities (16383)

13.1.2 Define and manage process frameworks (16384)​

  • 13.1.2.1 Establish and maintain process framework (16385)
  • 13.1.2.2 Identify cross-functional processes (16386)

13.1.3 Define processes (16387)​

  • 13.1.3.1 Scope processes (16388)
  • 13.1.3.2 Analyze processes (16389)
    • 13.1.3.2.1 Identify published best practices (20140)
  • 13.1.3.3 Identify and denote process control points (21452)
  • 13.1.3.4 Model and document processes (16390)
  • 13.1.3.5 Publish processes (16391)

13.1.4 Manage process performance (16392)​

  • 13.1.4.1 Provide process training (16393)
  • 13.1.4.2 Support process execution (16394)
  • 13.1.4.3 Measure and report process performance (16395)
    • 13.1.4.3.1 Identify additional metrics as required (20141)

13.1.5 Improve processes (21453)​

  • 13.1.5.1 Identify and select improvement opportunities (16397)
  • 13.1.5.2 Select process improvement methodology (11138)
  • 13.1.5.3 Manage improvement projects (16398)
  • 13.1.5.4 Perform continuous improvement activities (16399)

13.2 Manage portfolio, program, and project (16400)​

13.2.1 Manage portfolio (16401)​

  • 13.2.1.1 Establish portfolio strategy (16402)
  • 13.2.1.2 Define portfolio governance (16403)
  • 13.2.1.3 Monitor and control portfolio (16404)

13.2.2 Manage programs (16405)​

  • 13.2.2.1 Establish program structure and approach (16406)
  • 13.2.2.2 Manage program stakeholders and partners (16407)
  • 13.2.2.3 Manage program execution (16408)
  • 13.2.2.4 Review and report program performance (16409)

13.2.3 Manage projects (16410)​

  • 13.2.3.1 Establish project scope (16411)
    • 13.2.3.1.1 Identify project requirements and objectives (11117)
    • 13.2.3.1.2 Identify project resource requirements (16412)
    • 13.2.3.1.3 Assess culture and readiness for project management approach (11118)
    • 13.2.3.1.4 Create business case (11120)
    • 13.2.3.1.5 Develop project measures and indicators (11121)
    • 13.2.3.1.6 Prioritize and select projects for the portfolio (21454)
  • 13.2.3.2 Identify appropriate project management methodologies (11119)
  • 13.2.3.3 Develop project plans (16413)
    • 13.2.3.3.1 Define roles and resources (11123)
    • 13.2.3.3.2 Acquire/secure project resources (20142)
    • 13.2.3.3.3 Identify specific IT requirements (11124)
    • 13.2.3.3.4 Create training and communication plans (11125)
    • 13.2.3.3.5 Design recognition and reward approaches (11127)
    • 13.2.3.3.6 Design and plan launch of project (11128)
    • 13.2.3.3.7 Deploy the project (11129)
  • 13.2.3.4 Execute projects (16414)
    • 13.2.3.4.1 Evaluate impact of project management (strategy and projects) on measures and outcomes (11131)
    • 13.2.3.4.2 Report the status of project (16415)
    • 13.2.3.4.3 Manage project scope (16416)
    • 13.2.3.4.4 Promote and sustain activity and involvement (11132)
    • 13.2.3.4.5 Conduct Project Reviews with Program Managers and other stakeholders (21455)
    • 13.2.3.4.6 Realign and refresh project management strategy and approaches (11133)
    • 13.2.3.4.7 Adjust project plan as needed (21456)
  • 13.2.3.5 Review and report project performance (16417)
  • 13.2.3.6 Close projects (16418)

13.3 Manage enterprise quality (17471)​

13.3.1 Establish quality requirements (17472)​

  • 13.3.1.1 Define critical-to-quality characteristics (17473)
  • 13.3.1.2 Define preventive quality activities (17474)
  • 13.3.1.3 Develop quality controls (17475)
    • 13.3.1.3.1 Define process steps for controls (or integration points) (17476)
    • 13.3.1.3.2 Define sampling plan (17477)
    • 13.3.1.3.3 Identify measurement methods (17478)
    • 13.3.1.3.4 Define required competencies (17479)
  • 13.3.1.4 Prove capability to assess compliance with requirements (17480)
  • 13.3.1.5 Finalize quality plan (17481)

13.3.2 Evaluate performance to requirements (17482)​

  • 13.3.2.1 Test against quality plan (17483)
    • 13.3.2.1.1 Conduct test and collect data (17484)
    • 13.3.2.1.2 Record result(s) (17485)
    • 13.3.2.1.3 Determine disposition of result(s) (17486)
  • 13.3.2.2 Assess results of tests (17487)
    • 13.3.2.2.1 Assess sample significance (17488)
    • 13.3.2.2.2 Summarize result(s) (17489)
    • 13.3.2.2.3 Recommend actions (17490)
    • 13.3.2.2.4 Decide next steps (17491)

13.3.3 Manage non-conformance (17492)​

  • 13.3.3.1 Assess potential impact (17493)
  • 13.3.3.2 Determine immediate action(s) (17494)
  • 13.3.3.3 Identify root cause(s) (17495)
  • 13.3.3.4 Take corrective or preventative action (17496)
  • 13.3.3.5 Close non-conformance (17497)

13.3.4 Implement and maintain the enterprise quality management system (EQMS) (17498)​

  • 13.3.4.1 Define the quality strategy (17499)
  • 13.3.4.2 Plan and deploy the EQMS scope, targets, and goals (17500)
  • 13.3.4.3 Identify core EQMS processes, controls, and metrics (17501)
  • 13.3.4.4 Develop and document EQMS policies, procedures, standards, and measures (17502)
  • 13.3.4.5 Assess the EQMS performance (17503)
  • 13.3.4.6 Create environment and capability for EQMS improvement(s) (17504)
    • 13.3.4.6.1 Reward quality excellence (17505)
    • 13.3.4.6.2 Create and maintain quality partnerships (17506)
    • 13.3.4.6.3 Maintain talent capabilities and competencies (17507)
    • 13.3.4.6.4 Incorporate EQMS messaging into communication channels (17508)
    • 13.3.4.6.5 Assure independent EQMS management access to appropriate authority in the organization (17509)
    • 13.3.4.6.6 Transfer proven EQMS methods (17510)

13.4 Manage change (11074)​

13.4.1 Plan for change (21457)​

  • 13.4.1.1 Determine stakeholders (11140)
  • 13.4.1.2 Assess readiness for change (11139)
  • 13.4.1.3 Identify change champion(s) (11141)
  • 13.4.1.4 Form design team (11142)
  • 13.4.1.5 Define scope (11143)
  • 13.4.1.6 Understand current state (11144)
  • 13.4.1.7 Define future state (11145)
  • 13.4.1.8 Conduct organizational risk analysis (11146)
  • 13.4.1.9 Assess cultural context (11147)
  • 13.4.1.10 Identify impacted groups (20143)
  • 13.4.1.11 Determine degree/extent of impact (20144)
  • 13.4.1.12 Establish accountability for change management (11148)
  • 13.4.1.13 Identify barriers to change (11149)
  • 13.4.1.14 Determine change enablers (11150)
  • 13.4.1.15 Identify resources and develop measures (11151)

13.4.2 Design the change (11135)​

  • 13.4.2.1 Assess connection to other initiatives (11152)
  • 13.4.2.2 Develop change management plans (11153)
  • 13.4.2.3 Develop training plan (11154)
  • 13.4.2.4 Develop communication plan (11155)
  • 13.4.2.5 Assign change champion(s) (20145)
  • 13.4.2.6 Develop rewards/incentives plan (11156)
  • 13.4.2.7 Establish change adoption measures (11157)
  • 13.4.2.8 Establish/Clarify new roles (11158)
  • 13.4.2.9 Identify budget/roles (11159)

13.4.3 Implement change (11136)​

  • 13.4.3.1 Create commitment for improvement/change (11160)
  • 13.4.3.2 Reengineer business processes and systems (11161)
  • 13.4.3.3 Support transition to new roles or exit strategies for incumbents (11162)
  • 13.4.3.4 Monitor change (11163)
  • 13.4.3.5 Report on change (20146)

13.4.4 Sustain improvement (11137)​

  • 13.4.4.1 Monitor improved process performance (11164)
  • 13.4.4.2 Capture and reuse lessons learned from change process (11165)
  • 13.4.4.3 Take corrective action as necessary (11166)

13.5 Develop and manage enterprise-wide knowledge management (KM) capability (11073)​

13.5.1 Develop KM strategy (11095)​

  • 13.5.1.1 Develop governance model with roles and accountability (11100)
  • 13.5.1.2 Define roles and accountability of core group versus operating units (11102)
  • 13.5.1.3 Develop funding models (11103)
  • 13.5.1.4 Identify links to key initiatives (11104)
  • 13.5.1.5 Develop core KM methodologies (11105)
  • 13.5.1.6 Assess IT needs and engage IT function (11106)
  • 13.5.1.7 Develop training and communication plans (11107)
  • 13.5.1.8 Develop change management approaches (11108)
  • 13.5.1.9 Develop strategic measures and indicators (11109)

13.5.2 Assess KM capabilities (11096)​

  • 13.5.2.1 Assess maturity of existing KM initiatives (11110)
  • 13.5.2.2 Evaluate existing KM approaches (11111)
  • 13.5.2.3 Identify gaps and needs (11112)

13.5.3 Design and implement KM capabilities (20965)​

  • 13.5.3.1 Develop new KM approaches (11114)
  • 13.5.3.2 Design resource model for KM approaches (20966)
  • 13.5.3.3 Implement new KM approaches (11115)
  • 13.5.3.4 Leverage and enhance IT for KM approaches (20967)
  • 13.5.3.5 Develop measures (20968)

13.5.4 Evolve and sustain KM capabilities (20969)​

  • 13.5.4.1 Enhance/Modify existing KM approaches (11113)
  • 13.5.4.2 Sustain awareness and engagement (20970)
  • 13.5.4.3 Expand KM infrastructure to meet demand (20971)

13.6 Measure and benchmark (21584)​

13.6.1 Define and manage organizational performance strategy (21585)​

  • 13.6.1.1 Define enterprise measurement models (11075)
  • 13.6.1.2 Maintain enterprise measurement models (21586)

13.6.2 Benchmark performance (11072)​

  • 13.6.2.1 Conduct performance assessments (11083)
  • 13.6.2.2 Develop benchmarking capabilities (11084)
  • 13.6.2.3 Conduct internal and external benchmarking (11085)
  • 13.6.2.4 Conduct gap analysis (11087)
  • 13.6.2.5 Establish need for change (11088)

13.6.3 Evaluate performance (20147)​

  • 13.6.3.1 Establish appropriate performance indicators (measures) (10270)
  • 13.6.3.2 Establish monitoring frequency (10271)
  • 13.6.3.3 Collect performance data (20148)
  • 13.6.3.4 Calculate performance measures (10272)
  • 13.6.3.5 Identify performance trends (10273)
  • 13.6.3.6 Analyze performance (10274)
  • 13.6.3.7 Prepare performance reports (10275)
  • 13.6.3.8 Develop performance improvement plan (10276)

13.7 Develop, manage, and deliver analytics (20959)​

13.7.1 Identify needs from stakeholders (21459)​

13.7.2 Scope analytics project (21460)​

13.7.3 Develop and manage hypotheses (20960)​

13.7.4 Collect data (20961)​

13.7.5 Prepare data (21461)​

13.7.6 Analyze data (20962)​

13.7.7 Create data models (21462)​

13.7.8 Review data models with stakeholders (21463)​

13.7.9 Refine data models (21464)​

13.7.10 Report on analysis (20963)​

13.7.11 Identify remedial actions (20964)​

13.8 Manage environmental health and safety (EHS) (11179)​

13.8.1 Determine environmental health and safety impacts (11180)​

  • 13.8.1.1 Evaluate environmental impact of products, services, and operations (11186)
  • 13.8.1.2 Conduct health and safety and environmental audits (11187)

13.8.2 Develop EHS program (11181)​

  • 13.8.2.1 Identify regulatory and stakeholder requirements (11188)
  • 13.8.2.2 Assess future risks and opportunities (11189)
  • 13.8.2.3 Create EHS policy (11190)
  • 13.8.2.4 Record and manage EHS events (11191)

13.8.3 Monitor and manage EHS program (21587)​

  • 13.8.3.1 Manage EHS costs and benefits (11193)
  • 13.8.3.2 Measure and report EHS performance (11194)
  • 13.8.3.3 Implement emergency response program (11196)
  • 13.8.3.4 Implement pollution prevention program (11197)
  • 13.8.3.5 Train and educate functional employees (11182)
  • 13.8.3.6 Provide EHS support (11195)

13.8.5 Prepare data (21461)​

13.8.6 Analyze data (20962)​

13.8.7 Create data models (21462)​

13.8.8 Review data models with stakeholders (21463)​

13.8.9 Refine data models (21464)​

13.8.10 Report on analysis (20963)​

13.8.11 Identify remedial actions (20964)​

13.9 Manage sustainability (21588)​

13.9.1 Develop sustainability capability (21589)​

  • 13.9.1.1 Identify sustainability requirements (21590)
    • 13.9.1.1.1 Define sustainability disclosure requirements (21591)
    • 13.9.1.1.2 Define sustainability governance requirements (21592)
    • 13.9.1.1.3 Define sustainability functional and performance requirements (21593)
  • 13.9.1.2 Establish sustainability goals/objectives (21594)
  • 13.9.1.3 Create sustainability policies (21595)
  • 13.9.1.4 Define sustainability measures (21596)
  • 13.9.1.5 Create sustainability plan(s) (21597)

13.9.2 Manage sustainability capability (21598)​

  • 13.9.2.1 Provide sustainability training (21599)
  • 13.9.2.2 Provide sustainability support (21600)
  • 13.9.2.3 Perform sustainability reporting (21601)
    • 13.9.2.3.1 Measure sustainability performance (21602)
    • 13.9.2.3.2 Prepare sustainability statements (21603)

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