8 docs tagged with "customer-experience"

Status

Customer feedback collection and analysis

Map end-to-end customer journey with touchpoints, emotions, pain points, and opportunities

Customer queue management and wait time optimization

Enable customer self-service for account management, billing, and service requests.

Manage customer delivery time windows including scheduling, capacity management, and premium window pricing.

Handle failed delivery attempts including re-scheduling, alternative delivery options, and return processing.

Real-time personalization engine configuration and optimization