ADR-188: Customer Extensions Architecture
Status
Status
Customer feedback collection and analysis
Map end-to-end customer journey with touchpoints, emotions, pain points, and opportunities
Customer queue management and wait time optimization
Enable customer self-service for account management, billing, and service requests.
Manage customer delivery time windows including scheduling, capacity management, and premium window pricing.
Handle failed delivery attempts including re-scheduling, alternative delivery options, and return processing.
Real-time personalization engine configuration and optimization