22 docs tagged with "customer-service"

Analyze APQC PCF Category 6.0 - Manage Customer Service for AI automation opportunities

Customer account inquiry handling and information provision

Backorder management and customer communication

Structured client communication from booking to delivery with automated touchpoints and expectation setting

Handle customer complaints about food quality, delivery issues, and service problems

Proactively communicate with customers about order status, delays, and issues

Customer complaint handling and resolution tracking

Collect, analyze, and respond to customer feedback from surveys, reviews, and comment cards

Provide in-store customer assistance including product questions, sizing, and checkout support

Manage customer service inquiries from initial contact through resolution

Real-time tracking of shipments, proactive issue resolution, and customer delivery notifications

Customer fee dispute investigation and resolution

Omnichannel customer support across all channels

Customer experience transformation advisor specializing in PCF 6.0 - Manage Customer Service

Customer product recommendation based on needs analysis

Process customer returns with RMA creation, inspection, disposition, refund/replacement, and root cause analysis

Handle customer returns from authorization through refund and restocking

Handle product returns, process refunds/exchanges, analyze return reasons, and update inventory

Monitor, respond to, and leverage customer reviews across platforms

Customer statement generation and delivery

Process travel insurance claims for trip cancellation, medical, and other covered events.

VIP customer service handling and escalation