1.0 - Develop Vision and Strategy
PCF Category: 1.0
86 docs tagged with "process-framework"
View all tags1.1 - Define the business concept and long-term vision
PCF ID 35 | Metrics Available 2
1.2 - Develop business strategy
PCF ID 59 | Metrics Available 0
1.3 - Execute and measure strategic initiatives
PCF ID 16 | Metrics Available 0
1.4 - Develop and maintain business models
PCF ID 12 | Metrics Available 0
10.0 - Acquire, Construct, and Manage Assets
PCF Category: 10.0
10.1 - Plan and acquire assets
PCF ID 17 | Metrics Available 2
10.2 - Design and construct productive assets
PCF ID 22 | Metrics Available 0
10.3 - Maintain productive assets
PCF ID 23 | Metrics Available 0
10.4 - Dispose of assets
PCF ID 6 | Metrics Available 1
11.0 - Manage Enterprise Risk, Compliance, Remediation, and Resiliency
PCF Category: 11.0
11.1 - Manage enterprise risk
PCF ID 26 | Metrics Available 1
11.2 - Manage compliance
PCF ID 16 | Metrics Available 0
11.3 - Manage remediation efforts
PCF ID 7 | Metrics Available 1
11.4 - Manage business resiliency
PCF ID 6 | Metrics Available 1
12.0 - Manage External Relationships
PCF Category: 12.0
12.1 - Build investor relationships
PCF ID 4 | Metrics Available 0
12.2 - Manage government and industry relationships
PCF ID 18 | Metrics Available 0
12.3 - Manage relations with board of directors
PCF ID 3 | Metrics Available 0
12.4 - Manage legal and ethical issues
PCF ID 22 | Metrics Available 1
12.5 - Manage public relations program
PCF ID 6 | Metrics Available 0
13.0 - Develop and Manage Business Capabilities
PCF Category: 13.0
13.1 - Manage business processes
PCF ID 24 | Metrics Available 0
13.2 - Manage portfolio, program, and project
PCF ID 34 | Metrics Available 0
13.3 - Manage enterprise quality
PCF ID 40 | Metrics Available 0
13.4 - Manage change
PCF ID 38 | Metrics Available 0
13.5 - Develop and manage enterprise-wide knowledge management (KM) capability
PCF ID 25 | Metrics Available 2
13.6 - Measure and benchmark
PCF ID 22 | Metrics Available 0
13.7 - Manage environmental health and safety (EHS)
PCF ID 17 | Metrics Available 1
13.8 - Develop, Manage, and Deliver Analytics
PCF ID 6 | Metrics Available 0
2.0 - Develop and Manage Products and Services
PCF Category: 2.0
2.1 - Govern and manage product/service development program
PCF ID 41 | Metrics Available 5
2.2 - Generate and define new product/service ideas
PCF ID 23 | Metrics Available 2
2.3 - Develop products and services
PCF ID 35 | Metrics Available 4
3.0 - Market and Sell Products and Services
PCF Category: 3.0
3.1 - Understand markets, customers, and capabilities
PCF ID 18 | Metrics Available 3
3.2 - Develop marketing strategy
PCF ID 44 | Metrics Available 6
3.3 - Develop and manage marketing plans
PCF ID 47 | Metrics Available 5
3.4 - Develop sales strategy
PCF ID 28 | Metrics Available 6
3.5 - Develop and manage sales plans
PCF ID 64 | Metrics Available 13
4.0 - Deliver Physical Products
PCF Category: 4.0
4.1 - Plan for and align supply chain resources
PCF ID 56 | Metrics Available 2
4.2 - Procure materials and services
PCF ID 28 | Metrics Available 7
4.3 - Produce/Assemble/Test product
PCF ID 30 | Metrics Available 3
4.4 - Manage logistics and warehousing
PCF ID 32 | Metrics Available 7
5.0 - Deliver Services
PCF Category: 5.0
5.1 - Establish service delivery governance and strategies
PCF ID 14 | Metrics Available 1
5.2 - Manage service delivery resources
PCF ID 25 | Metrics Available 1
5.3 - Deliver service to customer
PCF ID 27 | Metrics Available 3
6.0 - Manage Customer Service
PCF Category: 6.0
6.1 - Develop customer care/customer service strategy
PCF ID 13 | Metrics Available 2
6.2 - Plan and manage customer service contacts
PCF ID 23 | Metrics Available 4
6.3 - Service products after sales
PCF ID 38 | Metrics Available 4
6.4 - Manage product recalls and regulatory audits
PCF ID 7 | Metrics Available 0
6.5 - Evaluate customer service operations and customer satisfaction
PCF ID 22 | Metrics Available 3
7.0 - Develop and Manage Human Capital
PCF Category: 7.0
7.1 - Develop and manage human resources planning, policies, and strategies
PCF ID 31 | Metrics Available 3
7.2 - Recruit, source, and select employees
PCF ID 30 | Metrics Available 2
7.3 - Manage employee on boarding, development, and training
PCF ID 26 | Metrics Available 6
7.4 - Manage employee relations
PCF ID 5 | Metrics Available 3
7.5 - Reward and retain employees
PCF ID 19 | Metrics Available 4
7.6 - Redeploy and retire employees
PCF ID 11 | Metrics Available 4
7.7 - Manage employee information and analytics
PCF ID 8 | Metrics Available 7
7.8 - Manage employee communication
PCF ID 3 | Metrics Available 1
7.9 - Deliver employee communications
PCF ID 1 | Metrics Available 0
8.0 - Manage Information Technology (IT)
PCF Category: 8.0
8.1 - Develop and manage IT customer relationships
PCF ID 44 | Metrics Available 1
8.2 - Develop and manage IT business strategy
PCF ID 51 | Metrics Available 1
8.3 - Develop and manage IT resilience and risk
PCF ID 62 | Metrics Available 1
8.4 - Manage information
PCF ID 19 | Metrics Available 1
8.5 - Develop and manage services/solutions
PCF ID 40 | Metrics Available 1
8.6 - Deploy services/solutions
PCF ID 42 | Metrics Available 1
8.7 - Create and manage support services/solutions
PCF ID 62 | Metrics Available 1
9.0 - Manage Financial Resources
PCF Category: 9.0
9.1 - Perform planning and management accounting
PCF ID 27 | Metrics Available 5
9.10 - Manage international funds/consolidation
PCF ID 5 | Metrics Available 1
9.11 - Perform global trade services
PCF ID 11 | Metrics Available 0
9.2 - Perform revenue accounting
PCF ID 36 | Metrics Available 16
9.3 - Perform general accounting and reporting
PCF ID 36 | Metrics Available 28
9.4 - Manage fixed-asset project accounting
PCF ID 12 | Metrics Available 3
9.5 - Process payroll
PCF ID 22 | Metrics Available 4
9.6 - Process accounts payable and expense reimbursements
PCF ID 26 | Metrics Available 19
9.7 - Manage treasury operations
PCF ID 62 | Metrics Available 4
9.8 - Manage internal controls
PCF ID 19 | Metrics Available 4
9.9 - Manage taxes
PCF ID 13 | Metrics Available 2
APQC Process Classification Framework (PCF) - Cross-Industry v7.2.1
Source: APQC Cross-Industry PCF v7.2.1 vs v6.1.1 (April 2023)