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Business Operations Workflows

Version: 1.0.0 Last Updated: December 12, 2025 Purpose: Comprehensive workflow catalog for ecommerce, retail, restaurant, food delivery, and subscription business operations

Table of Contents​

Ecommerce Operations​

1. product-listing-create​

  • Description: Create new product listings with SEO optimization, images, variants, and pricing across all sales channels
  • Trigger: /create-product or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: ecommerce-specialist, seo-optimizer, content-generator
    • Commands: /create-product, /optimize-seo
  • Steps:
    1. Product data collection - ecommerce-specialist - Gather SKU, pricing, specifications, and supplier info
    2. Content creation - content-generator - Generate compelling product descriptions and features
    3. SEO optimization - seo-optimizer - Add meta tags, keywords, alt text for search visibility
    4. Image processing - ecommerce-specialist - Resize, optimize, and tag product images
    5. Variant setup - ecommerce-specialist - Configure size, color, material options with inventory
    6. Channel sync - ecommerce-specialist - Push to website, marketplaces (Amazon, eBay, etc.)
    7. Validation - component-qa-validator - Verify all fields complete, images load, pricing correct
  • Tags: [product, listing, seo, multichannel, inventory]

2. inventory-sync​

  • Description: Synchronize inventory levels across warehouse management system, website, and marketplace channels
  • Trigger: /sync-inventory or scheduled (hourly)
  • Complexity: moderate
  • Duration: 5-15m
  • QA Integration:
    • validation: required
    • review: none
  • Dependencies:
    • Agents: inventory-manager, integration-specialist
    • Commands: /sync-inventory, /reconcile-stock
  • Steps:
    1. Data collection - integration-specialist - Pull stock levels from WMS API
    2. Discrepancy detection - inventory-manager - Compare current vs. expected levels
    3. Channel updates - integration-specialist - Push updated quantities to all sales channels
    4. Low stock alerts - inventory-manager - Flag items below reorder point
    5. Oversell prevention - inventory-manager - Set safety stock buffers per channel
    6. Validation - component-qa-validator - Verify sync completed without errors
    7. Reporting - inventory-manager - Log sync status and discrepancies
  • Tags: [inventory, sync, wms, multichannel, automation]

3. order-fulfillment​

  • Description: Process customer orders from payment verification through shipping and tracking notification
  • Trigger: Order received webhook or /process-orders
  • Complexity: moderate
  • Duration: 5-15m per order
  • QA Integration:
    • validation: required
    • review: recommended for high-value orders
  • Dependencies:
    • Agents: fulfillment-specialist, shipping-coordinator, customer-service
    • Commands: /process-order, /generate-shipping-label
  • Steps:
    1. Order validation - fulfillment-specialist - Verify payment, address, and inventory availability
    2. Fraud check - security-specialist - Screen for high-risk indicators
    3. Pick list generation - fulfillment-specialist - Create warehouse pick instructions
    4. Packing slip - fulfillment-specialist - Generate packing slip with order details
    5. Shipping label - shipping-coordinator - Select carrier, create label, track number
    6. Inventory deduction - inventory-manager - Reduce stock levels
    7. Customer notification - customer-service - Send order confirmation and tracking email
    8. Validation - component-qa-validator - Confirm all steps completed
  • Tags: [order, fulfillment, shipping, payment, notification]

4. returns-processing​

  • Description: Handle customer returns from authorization through refund and restocking
  • Trigger: Customer return request or /process-return
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: returns-specialist, inventory-manager, customer-service
    • Commands: /authorize-return, /process-refund
  • Steps:
    1. Return request review - returns-specialist - Verify return policy eligibility
    2. RMA generation - returns-specialist - Create return merchandise authorization number
    3. Return label - shipping-coordinator - Generate prepaid return shipping label
    4. Customer communication - customer-service - Send return instructions and label
    5. Receipt inspection - returns-specialist - Check condition upon warehouse receipt
    6. Disposition decision - returns-specialist - Restock, refurbish, or liquidate
    7. Refund processing - returns-specialist - Issue refund to original payment method
    8. Inventory update - inventory-manager - Update stock if restockable
    9. Validation - component-qa-validator - Verify refund issued and inventory updated
  • Tags: [returns, rma, refund, customer-service, inventory]

5. customer-service-ticket​

  • Description: Manage customer service inquiries from initial contact through resolution
  • Trigger: Customer email/chat or /create-ticket
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: recommended
    • review: recommended for escalations
  • Dependencies:
    • Agents: customer-service, order-specialist
    • Commands: /create-ticket, /update-ticket
  • Steps:
    1. Ticket creation - customer-service - Log inquiry with category and priority
    2. Order lookup - order-specialist - Retrieve customer order history
    3. Issue diagnosis - customer-service - Identify problem type (shipping, product, billing)
    4. Resolution action - customer-service - Apply fix (resend, refund, replace)
    5. Customer response - customer-service - Communicate resolution and next steps
    6. Ticket closure - customer-service - Mark resolved and request satisfaction rating
    7. Knowledge base update - codi-documentation-writer - Add to FAQ if recurring issue
  • Tags: [customer-service, support, ticket, resolution, communication]

6. review-management​

  • Description: Monitor, respond to, and leverage customer reviews across platforms
  • Trigger: New review notification or /monitor-reviews
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: optional
    • review: recommended for negative reviews
  • Dependencies:
    • Agents: reputation-manager, customer-service
    • Commands: /fetch-reviews, /respond-review
  • Steps:
    1. Review aggregation - reputation-manager - Collect reviews from all channels
    2. Sentiment analysis - reputation-manager - Categorize as positive, neutral, negative
    3. Response drafting - customer-service - Create personalized thank you or resolution
    4. Management approval - orchestrator - Review responses for negative/critical reviews
    5. Response publishing - customer-service - Post response on review platform
    6. Product team notification - orchestrator - Flag recurring product issues
    7. Marketing leverage - content-generator - Feature positive reviews in campaigns
  • Tags: [reviews, reputation, feedback, customer-service, marketing]

7. pricing-optimization​

  • Description: Analyze competitor pricing and market demand to optimize product prices dynamically
  • Trigger: /optimize-pricing or scheduled (daily)
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: required
    • review: required
  • Dependencies:
    • Agents: pricing-analyst, data-scientist, ecommerce-specialist
    • Commands: /analyze-pricing, /update-prices
  • Steps:
    1. Competitor data collection - pricing-analyst - Scrape competitor prices for matched products
    2. Demand analysis - data-scientist - Analyze sales velocity and price elasticity
    3. Margin calculation - pricing-analyst - Ensure pricing meets minimum margin targets
    4. Price recommendation - pricing-analyst - Generate optimal price points
    5. A/B test setup - data-scientist - Test price variations with customer segments
    6. Price updates - ecommerce-specialist - Push approved prices to all channels
    7. Performance monitoring - data-scientist - Track conversion rate and revenue impact
    8. Validation - component-qa-validator - Verify prices updated correctly
  • Tags: [pricing, optimization, analytics, competition, revenue]

8. promotions-management​

  • Description: Create, schedule, and manage promotional campaigns including discounts, coupons, and sales events
  • Trigger: /create-promotion or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: marketing-specialist, ecommerce-specialist
    • Commands: /create-promotion, /schedule-campaign
  • Steps:
    1. Campaign planning - marketing-specialist - Define discount type, duration, and target products
    2. Coupon code generation - ecommerce-specialist - Create unique promo codes
    3. Inventory check - inventory-manager - Verify sufficient stock for expected demand
    4. System configuration - ecommerce-specialist - Set up rules in ecommerce platform
    5. Marketing assets - content-generator - Create banners, emails, social posts
    6. Schedule activation - marketing-specialist - Set start/end dates and times
    7. Testing - component-qa-validator - Verify discount applies correctly at checkout
    8. Performance tracking - data-scientist - Monitor conversion rate and revenue
  • Tags: [promotions, discounts, marketing, campaigns, sales]

9. shipping-management​

  • Description: Optimize shipping methods, rates, and carrier selection for cost and speed
  • Trigger: /optimize-shipping or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: shipping-coordinator, logistics-analyst
    • Commands: /compare-carriers, /update-shipping-rules
  • Steps:
    1. Carrier rate comparison - logistics-analyst - Compare USPS, UPS, FedEx rates
    2. Zone analysis - logistics-analyst - Analyze shipping costs by destination zone
    3. Dimensional weight - shipping-coordinator - Update product dimensions for accurate rates
    4. Rule configuration - shipping-coordinator - Set carrier selection rules by weight/zone
    5. Real-time rates - integration-specialist - Enable live carrier rate calculations
    6. Free shipping thresholds - marketing-specialist - Set minimum order values
    7. International shipping - shipping-coordinator - Configure customs forms and duties
    8. Validation - component-qa-validator - Test checkout with various addresses
  • Tags: [shipping, logistics, carriers, optimization, costs]

10. analytics-dashboard​

  • Description: Generate comprehensive ecommerce analytics including sales, traffic, conversion, and customer metrics
  • Trigger: /generate-analytics or scheduled (daily)
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: data-scientist, business-analyst
    • Commands: /generate-report, /create-dashboard
  • Steps:
    1. Data extraction - data-scientist - Pull sales, traffic, customer data from all sources
    2. KPI calculation - business-analyst - Calculate conversion rate, AOV, LTV, CAC
    3. Trend analysis - data-scientist - Identify growth patterns and anomalies
    4. Segmentation - business-analyst - Break down by product, channel, customer segment
    5. Visualization - data-scientist - Create charts and graphs for key metrics
    6. Insights generation - business-analyst - Identify opportunities and concerns
    7. Report distribution - orchestrator - Email dashboard to stakeholders
    8. Action items - business-analyst - Recommend optimizations based on data
  • Tags: [analytics, reporting, kpi, insights, business-intelligence]

Retail Store​

11. store-opening​

  • Description: Complete morning store opening procedures including cash drawer, systems, and safety checks
  • Trigger: /store-opening or manual checklist
  • Complexity: simple
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: none
  • Dependencies:
    • Agents: store-manager, pos-specialist
    • Commands: /opening-checklist, /system-check
  • Steps:
    1. Security inspection - store-manager - Walk perimeter, check locks, alarm status
    2. Lighting and HVAC - store-manager - Turn on lights, set temperature
    3. Cash drawer setup - pos-specialist - Count and verify starting cash float
    4. POS system - pos-specialist - Boot registers, verify network connectivity
    5. Inventory spot check - inventory-manager - Verify no overnight discrepancies
    6. Visual merchandising - merchandising-specialist - Check displays, signage, cleanliness
    7. Staff briefing - store-manager - Review daily goals and promotions with team
    8. Door unlock - store-manager - Open for business at scheduled time
    9. Validation - component-qa-validator - Confirm all systems operational
  • Tags: [opening, checklist, pos, cash, procedures]

12. inventory-count​

  • Description: Perform physical inventory counts (cycle counts or full inventory) and reconcile with system
  • Trigger: /cycle-count or scheduled
  • Complexity: moderate
  • Duration: 30m+ (varies by scope)
  • QA Integration:
    • validation: required
    • review: required for variances
  • Dependencies:
    • Agents: inventory-manager, store-manager
    • Commands: /generate-count-sheet, /reconcile-variance
  • Steps:
    1. Count sheet generation - inventory-manager - Create list of items to count
    2. Physical count - store-manager - Count items on shelves and backroom
    3. Data entry - inventory-manager - Input counts into system
    4. Variance calculation - inventory-manager - Compare physical vs. system counts
    5. Investigation - store-manager - Research discrepancies (shrink, damage, theft)
    6. Adjustment approval - store-manager - Approve inventory adjustments
    7. System update - inventory-manager - Post adjustments to inventory records
    8. Reporting - inventory-manager - Document variances and trends
    9. Validation - component-qa-validator - Verify reconciliation complete
  • Tags: [inventory, count, reconciliation, shrink, accuracy]

13. pos-management​

  • Description: Manage point-of-sale system including transactions, troubleshooting, and end-of-day reporting
  • Trigger: Ongoing operations or /pos-report
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: recommended
    • review: none
  • Dependencies:
    • Agents: pos-specialist, it-support
    • Commands: /process-transaction, /troubleshoot-pos
  • Steps:
    1. Transaction processing - pos-specialist - Ring up sales, apply discounts, process payments
    2. Receipt printing - pos-specialist - Print or email customer receipts
    3. Return processing - pos-specialist - Process returns per policy
    4. Troubleshooting - it-support - Resolve printer jams, network issues, software errors
    5. Shift reporting - pos-specialist - Generate sales report by cashier
    6. Cash reconciliation - pos-specialist - Count drawer and match to system total
    7. Variance resolution - store-manager - Investigate over/short discrepancies
    8. End-of-day close - pos-specialist - Close registers and create Z-report
  • Tags: [pos, transactions, payments, reporting, troubleshooting]

14. staff-scheduling​

  • Description: Create employee schedules based on forecasted traffic, labor budget, and availability
  • Trigger: /create-schedule or weekly
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: hr-specialist, store-manager
    • Commands: /forecast-traffic, /create-schedule
  • Steps:
    1. Traffic forecast - data-scientist - Predict customer traffic by day/hour
    2. Labor budget - hr-specialist - Calculate hours available within budget
    3. Availability collection - hr-specialist - Gather employee availability requests
    4. Schedule creation - store-manager - Assign shifts matching coverage needs
    5. Compliance check - hr-specialist - Verify breaks, overtime, labor law compliance
    6. Schedule publishing - hr-specialist - Post schedule and notify employees
    7. Shift trades - hr-specialist - Manage employee shift swap requests
    8. Validation - component-qa-validator - Ensure adequate coverage and budget compliance
  • Tags: [scheduling, labor, staffing, forecast, compliance]

15. visual-merchandising​

  • Description: Design and execute in-store product displays, signage, and seasonal decorations
  • Trigger: /plan-display or seasonal/promotional
  • Complexity: moderate
  • Duration: 30m+
  • QA Integration:
    • validation: optional
    • review: recommended
  • Dependencies:
    • Agents: merchandising-specialist, marketing-specialist
    • Commands: /create-planogram, /design-display
  • Steps:
    1. Theme planning - marketing-specialist - Define seasonal or promotional theme
    2. Planogram design - merchandising-specialist - Create visual layout for displays
    3. Signage creation - content-generator - Design price tags, promotional signs
    4. Product selection - merchandising-specialist - Choose featured products
    5. Display construction - store-manager - Build displays per planogram
    6. Lighting setup - merchandising-specialist - Optimize lighting for product visibility
    7. Photography - marketing-specialist - Capture display photos for social media
    8. Performance tracking - data-scientist - Monitor sales lift from display
  • Tags: [merchandising, displays, signage, visual, marketing]

16. loss-prevention​

  • Description: Implement and monitor theft prevention measures including surveillance, audits, and training
  • Trigger: /security-audit or scheduled
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: security-specialist, store-manager
    • Commands: /security-audit, /review-footage
  • Steps:
    1. Surveillance monitoring - security-specialist - Review camera footage for suspicious activity
    2. EAS tag audit - security-specialist - Verify electronic article surveillance tags applied
    3. High-risk item tracking - inventory-manager - Monitor frequently stolen items
    4. Employee training - hr-specialist - Train staff on shoplifting indicators
    5. Entrance/exit monitoring - security-specialist - Position staff at key locations
    6. Receipt checks - security-specialist - Random receipt verification at exit
    7. Incident reporting - security-specialist - Document theft incidents and police reports
    8. Shrink analysis - inventory-manager - Calculate shrink rate and identify trends
  • Tags: [security, loss-prevention, shrink, surveillance, theft]

17. customer-service-floor​

  • Description: Provide in-store customer assistance including product questions, sizing, and checkout support
  • Trigger: Customer interaction or /assist-customer
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: optional
    • review: none
  • Dependencies:
    • Agents: customer-service, product-specialist
    • Commands: /product-lookup, /check-stock
  • Steps:
    1. Greeting - customer-service - Welcome customer and ask how to help
    2. Needs assessment - customer-service - Understand customer requirements
    3. Product recommendation - product-specialist - Suggest appropriate products
    4. Inventory check - inventory-manager - Verify in-stock status and sizes
    5. Fitting room - customer-service - Provide fitting room if needed
    6. Upselling - customer-service - Suggest complementary items
    7. Checkout - pos-specialist - Ring up purchase at register
    8. Feedback - customer-service - Ask for satisfaction and loyalty program signup
  • Tags: [customer-service, sales, assistance, upselling, experience]

18. vendor-receiving​

  • Description: Receive, inspect, and process vendor shipments into inventory system
  • Trigger: Delivery arrival or /receive-shipment
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended for discrepancies
  • Dependencies:
    • Agents: receiving-specialist, inventory-manager
    • Commands: /receive-po, /inspect-shipment
  • Steps:
    1. Delivery acceptance - receiving-specialist - Sign for delivery and check for damage
    2. PO matching - receiving-specialist - Match shipment to purchase order
    3. Box count verification - receiving-specialist - Count boxes vs. packing slip
    4. Item inspection - receiving-specialist - Check quantity, condition, and SKU accuracy
    5. Discrepancy reporting - receiving-specialist - Document shortages or damages
    6. System receiving - inventory-manager - Post receipt to inventory system
    7. Backroom storage - receiving-specialist - Put away items to designated locations
    8. Vendor communication - receiving-specialist - Report issues to vendor for credit
    9. Validation - component-qa-validator - Verify all items received and posted
  • Tags: [receiving, vendors, purchase-orders, inventory, inspection]

19. price-changes​

  • Description: Execute price changes including markdowns, promotions, and regular price updates
  • Trigger: /price-change or scheduled
  • Complexity: simple
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: optional
  • Dependencies:
    • Agents: pricing-specialist, pos-specialist
    • Commands: /update-prices, /print-tags
  • Steps:
    1. Price change list - pricing-specialist - Generate list of items with new prices
    2. System updates - pos-specialist - Update prices in POS system
    3. Tag printing - pricing-specialist - Print new shelf tags and price labels
    4. Tag placement - store-manager - Replace old tags on shelves
    5. Verification scan - pos-specialist - Scan items to verify price updates
    6. Signage updates - merchandising-specialist - Update sale signage
    7. Staff notification - store-manager - Brief team on price changes
    8. Validation - component-qa-validator - Confirm all prices updated correctly
  • Tags: [pricing, markdowns, tags, pos, promotions]

20. seasonal-transitions​

  • Description: Manage seasonal inventory transitions including clearance, new product sets, and store resets
  • Trigger: /seasonal-reset or quarterly
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: merchandising-specialist, inventory-manager, store-manager
    • Commands: /plan-reset, /clearance-markdown
  • Steps:
    1. Clearance planning - merchandising-specialist - Identify old seasonal items for markdown
    2. Markdown execution - pricing-specialist - Apply progressive markdowns
    3. New product ordering - inventory-manager - Order incoming seasonal merchandise
    4. Floor plan redesign - merchandising-specialist - Create new store layout
    5. Reset execution - store-manager - Move fixtures and merchandise overnight
    6. New product receiving - receiving-specialist - Process seasonal deliveries
    7. Visual merchandising - merchandising-specialist - Set up displays and signage
    8. Staff training - hr-specialist - Train on new products and features
    9. Grand reveal - marketing-specialist - Promote seasonal refresh
  • Tags: [seasonal, reset, clearance, merchandising, planning]

Restaurant Operations​

21. menu-management​

  • Description: Update menu items, pricing, descriptions, and seasonal offerings across all ordering channels
  • Trigger: /update-menu or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: menu-specialist, chef, marketing-specialist
    • Commands: /update-menu, /sync-channels
  • Steps:
    1. Recipe development - chef - Create and test new menu items
    2. Costing analysis - menu-specialist - Calculate food cost and set menu price
    3. Description writing - content-generator - Write appealing menu descriptions
    4. Photography - marketing-specialist - Capture professional food photos
    5. POS update - pos-specialist - Add items to restaurant POS system
    6. Online menu sync - integration-specialist - Update website and delivery apps
    7. Printed menu - marketing-specialist - Design and print physical menus
    8. Staff training - chef - Train kitchen and servers on new items
    9. Validation - component-qa-validator - Verify all channels show correct info
  • Tags: [menu, recipes, pricing, pos, multichannel]

22. inventory-ordering​

  • Description: Order food and beverage inventory based on par levels, forecasted demand, and vendor schedules
  • Trigger: /check-inventory or scheduled (daily/weekly)
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: inventory-manager, purchasing-specialist, chef
    • Commands: /generate-order, /submit-order
  • Steps:
    1. Inventory count - inventory-manager - Count current stock levels
    2. Par level comparison - inventory-manager - Compare to established par levels
    3. Demand forecast - data-scientist - Predict sales volume by menu item
    4. Order quantity calculation - purchasing-specialist - Calculate order quantities
    5. Vendor selection - purchasing-specialist - Choose vendors by price and quality
    6. Order submission - purchasing-specialist - Submit orders via vendor portals
    7. Delivery scheduling - purchasing-specialist - Coordinate delivery times
    8. Budget tracking - purchasing-specialist - Monitor food cost percentage
  • Tags: [inventory, ordering, purchasing, forecasting, vendors]

23. shift-scheduling​

  • Description: Create kitchen and front-of-house schedules based on reservations and forecasted covers
  • Trigger: /create-schedule or weekly
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: hr-specialist, restaurant-manager
    • Commands: /forecast-covers, /create-schedule
  • Steps:
    1. Reservation review - restaurant-manager - Check upcoming reservations
    2. Cover forecast - data-scientist - Predict walk-in and total covers
    3. Labor budget - hr-specialist - Calculate hours within labor cost target
    4. Availability collection - hr-specialist - Gather employee availability
    5. Schedule creation - restaurant-manager - Assign kitchen and FOH shifts
    6. Station assignments - chef - Assign cooks to prep, line, expo stations
    7. Compliance check - hr-specialist - Verify breaks and labor law compliance
    8. Schedule publishing - hr-specialist - Post schedule and notify staff
  • Tags: [scheduling, labor, staffing, forecast, restaurant]

24. reservation-management​

  • Description: Manage table reservations including bookings, modifications, waitlist, and table assignments
  • Trigger: Customer booking or /manage-reservations
  • Complexity: simple
  • Duration: 1-5m per reservation
  • QA Integration:
    • validation: optional
    • review: none
  • Dependencies:
    • Agents: host-specialist, restaurant-manager
    • Commands: /book-table, /assign-table
  • Steps:
    1. Booking intake - host-specialist - Record party size, date, time, special requests
    2. Availability check - host-specialist - Verify table availability
    3. Confirmation - host-specialist - Confirm reservation and send reminder
    4. Table assignment - host-specialist - Assign specific table based on party size
    5. Waitlist management - host-specialist - Add walk-ins to waitlist
    6. Guest arrival - host-specialist - Check in guests and seat at table
    7. Modification handling - host-specialist - Process changes or cancellations
    8. No-show tracking - restaurant-manager - Track no-show rate
  • Tags: [reservations, bookings, tables, host, waitlist]

25. kitchen-prep​

  • Description: Execute daily kitchen prep tasks including ingredient prep, sauce making, and station setup
  • Trigger: /kitchen-prep or daily (morning)
  • Complexity: moderate
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: none
  • Dependencies:
    • Agents: chef, prep-cook
    • Commands: /prep-checklist, /recipe-lookup
  • Steps:
    1. Prep list generation - chef - Create list based on forecasted demand
    2. Ingredient retrieval - prep-cook - Pull ingredients from walk-in and dry storage
    3. Vegetable prep - prep-cook - Wash, peel, chop vegetables per recipes
    4. Protein prep - prep-cook - Portion, marinate, or season proteins
    5. Sauce and stock - prep-cook - Prepare sauces, stocks, dressings
    6. Portioning - prep-cook - Portion items into containers and label
    7. Storage - prep-cook - Store in walk-in or reach-ins with FIFO rotation
    8. Station setup - line-cook - Set up mise en place at cooking stations
    9. Quality check - chef - Verify prep quality and quantities
  • Tags: [prep, kitchen, cooking, recipes, mise-en-place]

26. health-compliance​

  • Description: Maintain food safety compliance including temperature logs, sanitation, and health inspections
  • Trigger: /health-check or scheduled (daily/weekly)
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: required
  • Dependencies:
    • Agents: health-compliance-specialist, chef
    • Commands: /temperature-log, /sanitation-checklist
  • Steps:
    1. Temperature monitoring - health-compliance-specialist - Log fridge, freezer temps
    2. Food temp checks - health-compliance-specialist - Check hot/cold holding temps
    3. Sanitation tasks - kitchen-staff - Execute cleaning checklist
    4. Handwashing audit - health-compliance-specialist - Monitor handwashing compliance
    5. Allergen labeling - chef - Verify allergen warnings on menu
    6. Date labeling - prep-cook - Check date labels on all prepped items
    7. Pest control - health-compliance-specialist - Inspect for pests
    8. Inspection readiness - health-compliance-specialist - Ensure all logs current
    9. Corrective actions - chef - Address any violations immediately
  • Tags: [health, safety, compliance, sanitation, inspection]

27. vendor-management​

  • Description: Manage relationships with food suppliers including ordering, receiving, pricing, and quality issues
  • Trigger: /manage-vendor or ongoing
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: purchasing-specialist, chef
    • Commands: /vendor-scorecard, /negotiate-pricing
  • Steps:
    1. Vendor evaluation - purchasing-specialist - Track on-time delivery, quality, pricing
    2. Order placement - purchasing-specialist - Submit orders via phone, email, portal
    3. Delivery receiving - receiving-specialist - Inspect deliveries for quality and accuracy
    4. Invoice matching - purchasing-specialist - Match invoices to orders
    5. Quality issues - chef - Report substandard products to vendor
    6. Credit requests - purchasing-specialist - Request credits for issues
    7. Price negotiation - purchasing-specialist - Negotiate pricing quarterly
    8. Vendor diversification - purchasing-specialist - Maintain backup suppliers
  • Tags: [vendors, purchasing, quality, pricing, relationships]

28. cost-control​

  • Description: Monitor and control food cost, labor cost, and other expenses to maintain profitability
  • Trigger: /cost-analysis or weekly
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: restaurant-manager, accountant, chef
    • Commands: /calculate-food-cost, /analyze-variance
  • Steps:
    1. Sales analysis - accountant - Review sales by day part and menu item
    2. Food cost calculation - accountant - Calculate actual vs. theoretical food cost
    3. Labor cost analysis - accountant - Calculate labor as percentage of sales
    4. Variance investigation - restaurant-manager - Identify causes of cost overruns
    5. Waste reduction - chef - Minimize food waste through proper portioning
    6. Menu engineering - chef - Adjust menu to favor high-margin items
    7. Labor optimization - restaurant-manager - Right-size staffing levels
    8. Price adjustments - restaurant-manager - Raise prices to maintain margins
    9. Reporting - accountant - Present P&L to ownership
  • Tags: [cost-control, profitability, food-cost, labor, analysis]

29. staff-training​

  • Description: Train restaurant staff on menu items, service standards, POS system, and safety procedures
  • Trigger: New hire or /training-session
  • Complexity: moderate
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: hr-specialist, chef, restaurant-manager
    • Commands: /create-training, /track-certification
  • Steps:
    1. Training plan - hr-specialist - Create onboarding plan for role
    2. Menu training - chef - Teach ingredients, preparations, allergens
    3. POS training - pos-specialist - Train on order entry and payment processing
    4. Service standards - restaurant-manager - Teach greeting, upselling, table service
    5. Safety training - health-compliance-specialist - Cover food safety and emergency procedures
    6. Shadowing - restaurant-manager - Assign experienced staff as mentors
    7. Certification - hr-specialist - Test knowledge and certify completion
    8. Ongoing development - hr-specialist - Schedule regular refresher trainings
  • Tags: [training, onboarding, staff, development, certification]

30. customer-feedback​

  • Description: Collect, analyze, and respond to customer feedback from surveys, reviews, and comment cards
  • Trigger: Feedback received or /review-feedback
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: optional
    • review: recommended for negative feedback
  • Dependencies:
    • Agents: restaurant-manager, customer-service
    • Commands: /fetch-reviews, /respond-feedback
  • Steps:
    1. Feedback collection - customer-service - Gather from comment cards, online reviews, surveys
    2. Sentiment analysis - data-scientist - Categorize as positive, neutral, negative
    3. Trend identification - restaurant-manager - Identify recurring themes
    4. Response drafting - customer-service - Create personalized responses
    5. Issue resolution - restaurant-manager - Address operational issues raised
    6. Staff recognition - restaurant-manager - Share positive feedback with team
    7. Menu adjustments - chef - Modify dishes based on feedback
    8. Follow-up - customer-service - Reach out to dissatisfied guests
  • Tags: [feedback, reviews, customer-service, improvement, reputation]

Food Delivery​

31. order-management​

  • Description: Process incoming delivery orders from multiple platforms and route to kitchen
  • Trigger: Order received from delivery app
  • Complexity: simple
  • Duration: 1-5m per order
  • QA Integration:
    • validation: required
    • review: none
  • Dependencies:
    • Agents: order-coordinator, kitchen-display-specialist
    • Commands: /receive-order, /route-to-kitchen
  • Steps:
    1. Order receipt - order-coordinator - Receive order from platform API
    2. Order validation - order-coordinator - Verify items available and address deliverable
    3. Acceptance - order-coordinator - Accept order and provide ETA
    4. Kitchen routing - kitchen-display-specialist - Send to kitchen display system
    5. Preparation - chef - Cook order per specifications
    6. Quality check - order-coordinator - Verify order accuracy and completeness
    7. Packaging - order-coordinator - Package with utensils, napkins, condiments
    8. Driver assignment - dispatcher - Assign to available driver
  • Tags: [orders, delivery, kitchen, routing, platforms]

32. driver-coordination​

  • Description: Coordinate delivery drivers including assignments, routing, and performance tracking
  • Trigger: Driver check-in or /dispatch-driver
  • Complexity: moderate
  • Duration: 5-15m
  • QA Integration:
    • validation: recommended
    • review: none
  • Dependencies:
    • Agents: dispatcher, delivery-coordinator
    • Commands: /assign-delivery, /optimize-route
  • Steps:
    1. Driver check-in - dispatcher - Log driver availability and vehicle
    2. Order batching - dispatcher - Group orders by proximity
    3. Route optimization - delivery-coordinator - Calculate optimal delivery sequence
    4. Driver assignment - dispatcher - Assign batch to driver
    5. Order handoff - dispatcher - Provide order and delivery instructions
    6. GPS tracking - delivery-coordinator - Monitor driver location
    7. Customer communication - delivery-coordinator - Send tracking link to customer
    8. Completion confirmation - dispatcher - Verify delivery completed
    9. Performance tracking - dispatcher - Track on-time rate and customer ratings
  • Tags: [drivers, dispatch, routing, tracking, coordination]

33. quality-control​

  • Description: Ensure food quality and packaging standards before orders leave for delivery
  • Trigger: Order ready or /quality-check
  • Complexity: simple
  • Duration: 1-5m per order
  • QA Integration:
    • validation: required
    • review: none
  • Dependencies:
    • Agents: quality-specialist, chef
    • Commands: /inspect-order, /verify-packaging
  • Steps:
    1. Visual inspection - quality-specialist - Check food presentation and portion sizes
    2. Temperature check - quality-specialist - Verify hot foods hot, cold foods cold
    3. Order accuracy - quality-specialist - Match items to order ticket
    4. Packaging integrity - quality-specialist - Ensure leak-proof, secure containers
    5. Completeness check - quality-specialist - Verify utensils, napkins, condiments included
    6. Special requests - quality-specialist - Confirm modifications and dietary restrictions met
    7. Seal application - quality-specialist - Apply tamper-evident seals
    8. Approval - quality-specialist - Release order for delivery
  • Tags: [quality, inspection, packaging, standards, accuracy]

34. customer-communication​

  • Description: Proactively communicate with customers about order status, delays, and issues
  • Trigger: Order status change or /update-customer
  • Complexity: simple
  • Duration: 1-5m
  • QA Integration:
    • validation: optional
    • review: none
  • Dependencies:
    • Agents: customer-service, order-coordinator
    • Commands: /send-notification, /handle-inquiry
  • Steps:
    1. Order confirmation - customer-service - Send confirmation with ETA
    2. Preparation updates - customer-service - Notify when cooking starts
    3. Delay notification - customer-service - Proactively inform of delays
    4. Driver assignment - customer-service - Notify when driver picked up
    5. Tracking link - customer-service - Provide live tracking URL
    6. Arrival notification - customer-service - Alert when driver nearby
    7. Inquiry handling - customer-service - Respond to customer questions
    8. Feedback request - customer-service - Request rating after delivery
  • Tags: [communication, notifications, customer-service, updates, tracking]

35. menu-updates​

  • Description: Update delivery platform menus including item availability, pricing, and descriptions
  • Trigger: /update-delivery-menu or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: menu-specialist, integration-specialist
    • Commands: /sync-menu, /update-pricing
  • Steps:
    1. Menu changes - chef - Identify items to add, remove, or modify
    2. Photography - marketing-specialist - Capture photos for new items
    3. Description writing - content-generator - Write delivery-optimized descriptions
    4. Pricing strategy - menu-specialist - Set prices accounting for platform fees
    5. Platform updates - integration-specialist - Update DoorDash, Uber Eats, Grubhub menus
    6. Availability toggle - menu-specialist - Mark out-of-stock items unavailable
    7. Verification - component-qa-validator - Test ordering on each platform
    8. Staff notification - order-coordinator - Brief team on menu changes
  • Tags: [menu, platforms, pricing, updates, multichannel]

36. promotions-delivery​

  • Description: Create and manage delivery-specific promotions and discounts to drive orders
  • Trigger: /create-delivery-promo or manual
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: marketing-specialist, menu-specialist
    • Commands: /create-promotion, /schedule-campaign
  • Steps:
    1. Promotion planning - marketing-specialist - Define discount type and target
    2. Platform selection - marketing-specialist - Choose which platforms to run promo
    3. Configuration - menu-specialist - Set up discount in platform dashboards
    4. Budget allocation - marketing-specialist - Set maximum discount budget
    5. Schedule - marketing-specialist - Set start/end dates and times
    6. Marketing assets - content-generator - Create promo banners and copy
    7. Performance tracking - data-scientist - Monitor order volume and ROI
    8. Adjustment - marketing-specialist - Modify promo if underperforming
  • Tags: [promotions, marketing, discounts, platforms, campaigns]

37. ratings-management​

  • Description: Monitor and respond to customer ratings and reviews on delivery platforms
  • Trigger: New rating notification or /monitor-ratings
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: optional
    • review: recommended for negative ratings
  • Dependencies:
    • Agents: reputation-manager, customer-service
    • Commands: /fetch-ratings, /respond-review
  • Steps:
    1. Rating aggregation - reputation-manager - Collect ratings from all platforms
    2. Sentiment analysis - reputation-manager - Identify positive and negative feedback
    3. Issue categorization - reputation-manager - Tag by issue type (food, delivery, packaging)
    4. Response drafting - customer-service - Create personalized responses
    5. Resolution offer - customer-service - Offer refund or credit for poor experiences
    6. Operational feedback - order-coordinator - Share feedback with kitchen/dispatch
    7. Improvement tracking - reputation-manager - Track rating trends over time
    8. Driver coaching - dispatcher - Address driver-related issues
  • Tags: [ratings, reviews, reputation, feedback, platforms]

38. delivery-optimization​

  • Description: Optimize delivery operations including routing, batching, and fulfillment time
  • Trigger: /optimize-delivery or scheduled (weekly)
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: delivery-coordinator, data-scientist
    • Commands: /analyze-routes, /optimize-batching
  • Steps:
    1. Performance analysis - data-scientist - Analyze delivery times and efficiency
    2. Route optimization - delivery-coordinator - Identify optimal delivery zones
    3. Batching strategy - dispatcher - Determine optimal orders per driver
    4. Driver scheduling - dispatcher - Align driver availability with demand peaks
    5. Kitchen timing - chef - Adjust prep times to minimize wait
    6. Packaging efficiency - order-coordinator - Streamline packaging process
    7. Technology integration - integration-specialist - Integrate routing software
    8. Testing - delivery-coordinator - Pilot new strategies and measure impact
  • Tags: [optimization, routing, efficiency, delivery, performance]

39. complaint-resolution​

  • Description: Handle customer complaints about food quality, delivery issues, and service problems
  • Trigger: Complaint received or /handle-complaint
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: recommended
  • Dependencies:
    • Agents: customer-service, restaurant-manager
    • Commands: /create-ticket, /issue-refund
  • Steps:
    1. Complaint intake - customer-service - Log complaint details and severity
    2. Order review - order-coordinator - Pull order details and timeline
    3. Issue verification - restaurant-manager - Investigate validity of complaint
    4. Root cause - restaurant-manager - Identify what went wrong
    5. Resolution determination - customer-service - Decide on refund, credit, or remake
    6. Customer communication - customer-service - Apologize and explain resolution
    7. Refund processing - customer-service - Process refund through platform
    8. Process improvement - restaurant-manager - Implement changes to prevent recurrence
    9. Follow-up - customer-service - Check in with customer to ensure satisfaction
  • Tags: [complaints, resolution, refunds, customer-service, quality]

40. partner-relations​

  • Description: Manage relationships with delivery platform partners including contracts, fees, and performance
  • Trigger: /manage-platform or quarterly
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: recommended
  • Dependencies:
    • Agents: business-development, accountant
    • Commands: /analyze-platform-performance, /negotiate-terms
  • Steps:
    1. Performance analysis - data-scientist - Analyze order volume, fees, and profitability by platform
    2. Fee audit - accountant - Review commission rates and additional fees
    3. Contract review - business-development - Review terms and renewal dates
    4. Negotiation - business-development - Negotiate lower commission rates
    5. Platform mix - business-development - Determine optimal platform portfolio
    6. Promotional opportunities - marketing-specialist - Leverage platform marketing programs
    7. Support escalation - business-development - Escalate platform issues to account reps
    8. Competitive analysis - business-development - Monitor competitor presence on platforms
  • Tags: [platforms, partnerships, contracts, negotiations, business-development]

Subscription Business​

41. subscriber-onboarding​

  • Description: Onboard new subscribers with account setup, payment, and welcome sequence
  • Trigger: New signup or /onboard-subscriber
  • Complexity: moderate
  • Duration: 5-15m
  • QA Integration:
    • validation: required
    • review: optional
  • Dependencies:
    • Agents: onboarding-specialist, customer-success
    • Commands: /create-account, /send-welcome
  • Steps:
    1. Account creation - onboarding-specialist - Create user account with profile
    2. Payment setup - onboarding-specialist - Process initial payment and store payment method
    3. Plan selection - onboarding-specialist - Confirm subscription tier and billing cycle
    4. Welcome email - customer-success - Send welcome email with getting started guide
    5. Product access - onboarding-specialist - Provision access to product/service
    6. Onboarding tutorial - onboarding-specialist - Provide interactive product tour
    7. Support resources - customer-success - Share help docs, FAQ, contact info
    8. First milestone - customer-success - Set up automated milestone check-in
    9. Validation - component-qa-validator - Verify account active and access working
  • Tags: [onboarding, signup, welcome, activation, subscription]

42. billing-management​

  • Description: Process recurring billing including charge attempts, failed payments, and invoice generation
  • Trigger: Billing cycle date or /process-billing
  • Complexity: moderate
  • Duration: 5-15m
  • QA Integration:
    • validation: required
    • review: recommended for failed payments
  • Dependencies:
    • Agents: billing-specialist, payment-processor
    • Commands: /charge-subscription, /retry-payment
  • Steps:
    1. Billing queue - billing-specialist - Identify subscriptions due for billing
    2. Payment processing - payment-processor - Attempt charge on stored payment method
    3. Success handling - billing-specialist - Generate invoice and send receipt
    4. Failed payment - billing-specialist - Tag account and send payment failure notice
    5. Retry schedule - payment-processor - Set up automatic retry attempts
    6. Dunning communication - customer-success - Send escalating payment reminders
    7. Grace period - billing-specialist - Maintain access during grace period
    8. Cancellation - billing-specialist - Cancel subscription after final retry fails
    9. Reporting - accountant - Generate billing reports and revenue recognition
  • Tags: [billing, payments, invoicing, dunning, revenue]

43. churn-prevention​

  • Description: Identify at-risk subscribers and implement retention strategies to prevent cancellation
  • Trigger: /identify-churn-risk or scheduled (weekly)
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: data-scientist, customer-success
    • Commands: /churn-prediction, /retention-campaign
  • Steps:
    1. Churn prediction - data-scientist - Use ML model to identify at-risk subscribers
    2. Risk scoring - data-scientist - Score subscribers by churn probability
    3. Segmentation - customer-success - Group by risk level and reason
    4. Intervention strategy - customer-success - Design personalized retention offers
    5. Outreach - customer-success - Contact at-risk subscribers proactively
    6. Value demonstration - customer-success - Highlight unused features and benefits
    7. Special offers - customer-success - Offer discounts or plan adjustments
    8. Feedback collection - customer-success - Understand pain points and objections
    9. Success tracking - data-scientist - Measure intervention success rate
  • Tags: [churn, retention, engagement, customer-success, analytics]

44. upgrade-downgrade​

  • Description: Process subscriber plan changes including upgrades, downgrades, and add-ons
  • Trigger: Customer request or /change-plan
  • Complexity: moderate
  • Duration: 5-15m
  • QA Integration:
    • validation: required
    • review: optional
  • Dependencies:
    • Agents: billing-specialist, customer-success
    • Commands: /change-subscription, /prorate-billing
  • Steps:
    1. Request intake - customer-success - Understand reason for plan change
    2. Plan comparison - customer-success - Explain differences between plans
    3. Proration calculation - billing-specialist - Calculate prorated charges/credits
    4. Change execution - billing-specialist - Update subscription tier
    5. Access provisioning - onboarding-specialist - Grant/revoke feature access
    6. Billing adjustment - billing-specialist - Process immediate charge or credit
    7. Confirmation - customer-success - Send confirmation email with new plan details
    8. Next billing - billing-specialist - Update future billing amount
    9. Validation - component-qa-validator - Verify access and billing updated
  • Tags: [upgrades, downgrades, plan-changes, billing, provisioning]

45. renewal-processing​

  • Description: Manage subscription renewals including automatic renewals and renewal campaigns
  • Trigger: Renewal date or /process-renewals
  • Complexity: simple
  • Duration: 5-15m
  • QA Integration:
    • validation: required
    • review: optional
  • Dependencies:
    • Agents: billing-specialist, customer-success
    • Commands: /renew-subscription, /send-renewal-notice
  • Steps:
    1. Renewal queue - billing-specialist - Identify subscriptions approaching renewal
    2. Pre-renewal notice - customer-success - Send renewal reminder 30 days prior
    3. Payment verification - billing-specialist - Verify payment method valid
    4. Automatic renewal - billing-specialist - Process renewal charge
    5. Manual renewal - customer-success - Contact subscribers requiring manual renewal
    6. Renewal confirmation - customer-success - Send renewal confirmation and invoice
    7. Term extension - billing-specialist - Extend subscription term
    8. Reporting - accountant - Track renewal rate and MRR
  • Tags: [renewals, billing, retention, automation, mrr]

46. usage-tracking​

  • Description: Track subscriber usage metrics including logins, feature adoption, and consumption limits
  • Trigger: Ongoing or /usage-report
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: data-scientist, product-analyst
    • Commands: /track-usage, /generate-usage-report
  • Steps:
    1. Data collection - data-scientist - Collect usage events from product analytics
    2. Metric calculation - product-analyst - Calculate DAU, MAU, feature adoption
    3. Limit monitoring - product-analyst - Track consumption against plan limits
    4. Overage detection - billing-specialist - Identify accounts exceeding limits
    5. Usage reports - data-scientist - Generate subscriber-facing usage reports
    6. Engagement scoring - product-analyst - Score subscribers by engagement level
    7. Upsell identification - customer-success - Identify high-usage accounts for upgrades
    8. Low usage alerts - customer-success - Flag inactive subscribers for intervention
  • Tags: [usage, analytics, engagement, metrics, tracking]

47. customer-success-check-in​

  • Description: Proactive customer success outreach to ensure subscriber health and satisfaction
  • Trigger: /cs-check-in or scheduled (quarterly)
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: optional
    • review: none
  • Dependencies:
    • Agents: customer-success, account-manager
    • Commands: /schedule-check-in, /track-health-score
  • Steps:
    1. Account prioritization - customer-success - Prioritize by ARR and health score
    2. Data preparation - customer-success - Review usage, support tickets, feedback
    3. Meeting scheduling - customer-success - Schedule check-in call or video
    4. Health assessment - customer-success - Discuss goals, challenges, satisfaction
    5. Value demonstration - customer-success - Highlight ROI and success metrics
    6. Feature training - customer-success - Educate on underutilized features
    7. Feedback collection - customer-success - Gather product feedback and feature requests
    8. Action plan - customer-success - Create joint success plan with milestones
    9. Follow-up - customer-success - Schedule next check-in and send summary
  • Tags: [customer-success, retention, health-score, engagement, relationships]

48. cancellation-flow​

  • Description: Manage subscription cancellations including retention offers, offboarding, and feedback
  • Trigger: Cancellation request or /process-cancellation
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: required
    • review: recommended
  • Dependencies:
    • Agents: customer-success, billing-specialist
    • Commands: /cancel-subscription, /retention-offer
  • Steps:
    1. Cancellation intake - customer-success - Understand reason for cancellation
    2. Retention offer - customer-success - Present pause, discount, or downgrade option
    3. Objection handling - customer-success - Address concerns and pain points
    4. Acceptance - customer-success - Accept cancellation if subscriber insists
    5. Access timeline - billing-specialist - Explain when access ends
    6. Data export - onboarding-specialist - Provide data export if applicable
    7. Feedback survey - customer-success - Send cancellation survey
    8. Account deactivation - billing-specialist - Deactivate account at term end
    9. Winback list - customer-success - Add to winback campaign list
  • Tags: [cancellation, retention, offboarding, feedback, churn]

49. winback-campaigns​

  • Description: Re-engage cancelled subscribers with targeted winback campaigns and special offers
  • Trigger: /winback-campaign or scheduled (monthly)
  • Complexity: moderate
  • Duration: 15-30m
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: marketing-specialist, customer-success
    • Commands: /segment-cancelled, /create-winback-campaign
  • Steps:
    1. Audience segmentation - marketing-specialist - Segment by cancellation reason and recency
    2. Offer strategy - marketing-specialist - Design compelling winback offers
    3. Message creation - content-generator - Write personalized winback emails
    4. Campaign scheduling - marketing-specialist - Schedule multi-touch email sequence
    5. Landing page - marketing-specialist - Create winback landing page with offer
    6. Campaign launch - marketing-specialist - Send first winback email
    7. Response tracking - data-scientist - Monitor open, click, and reactivation rates
    8. Follow-up - customer-success - Personally reach out to high-value cancellations
    9. Optimization - marketing-specialist - A/B test offers and messaging
  • Tags: [winback, reactivation, campaigns, retention, marketing]

50. cohort-analysis​

  • Description: Analyze subscriber cohorts by acquisition period to understand retention and LTV trends
  • Trigger: /cohort-analysis or scheduled (monthly)
  • Complexity: complex
  • Duration: 30m+
  • QA Integration:
    • validation: recommended
    • review: optional
  • Dependencies:
    • Agents: data-scientist, business-analyst
    • Commands: /generate-cohort-report, /analyze-ltv
  • Steps:
    1. Cohort definition - data-scientist - Group subscribers by signup month/quarter
    2. Retention calculation - data-scientist - Calculate retention rate by cohort and age
    3. Revenue tracking - accountant - Track MRR and cumulative revenue by cohort
    4. LTV projection - data-scientist - Project lifetime value for each cohort
    5. Churn pattern analysis - data-scientist - Identify when cohorts tend to churn
    6. Cohort comparison - business-analyst - Compare cohort performance over time
    7. Acquisition channel - marketing-specialist - Analyze cohorts by acquisition source
    8. Insight generation - business-analyst - Identify trends and actionable insights
    9. Reporting - business-analyst - Present cohort analysis to leadership
  • Tags: [cohorts, analytics, retention, ltv, business-intelligence]

Workflow Cross-Reference​

By Complexity​

  • Simple (19): 5, 7, 8, 13, 17, 19, 24, 30, 31, 33, 34, 37, 45
  • Moderate (26): 1, 2, 3, 4, 6, 9, 11, 12, 14, 15, 16, 18, 21, 22, 23, 25, 26, 27, 29, 32, 35, 36, 39, 41, 42, 44, 46, 47, 48, 49
  • Complex (5): 7, 20, 28, 38, 40, 43, 50

By Duration​

  • 1-5m (7): 5, 7, 24, 31, 33, 34
  • 5-15m (20): 2, 13, 14, 17, 30, 32, 37, 41, 42, 44, 45
  • 15-30m (17): 1, 4, 6, 9, 11, 18, 19, 21, 22, 23, 26, 27, 35, 36, 39, 47, 48, 49
  • 30m+ (6): 3, 12, 20, 25, 28, 38, 43, 46, 50

By QA Integration Level​

  • Validation Required (29): 1, 2, 3, 4, 7, 8, 11, 12, 13, 18, 19, 21, 26, 31, 33, 35, 36, 41, 42, 44, 45
  • Review Required (7): 3, 11, 26, 28
  • Review Recommended (22): 1, 2, 4, 6, 8, 15, 16, 21, 35, 36, 37, 39, 40, 42, 47, 48, 49

Document Status: Complete - 50 workflows across 5 business categories Coverage: Ecommerce (10), Retail Store (10), Restaurant Operations (10), Food Delivery (10), Subscription Business (10) Total Steps: 350+ detailed workflow steps Agent Dependencies: 40+ specialized agents referenced Command Dependencies: all commands utilized