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Nps Survey Workflow

Automated NPS surveying with sentiment analysis, response routing, and closed-loop follow-up

Complexity: Moderate | Duration: 15-30m | Category: Business/Sales

Tags: nps feedback surveys sentiment-analysis customer-satisfaction

Workflow Diagram​

Steps​

Step 1: Survey deployment​

Agent: /send

survey - Email NPS survey to customer contacts

Step 2: Response collection​

Agent: survey

automation-agent - Gather scores and open-ended feedback

Step 3: Sentiment analysis​

Agent: /analyze

responses - Classify feedback themes and sentiment

Step 4: Segmentation​

Agent: survey

automation-agent - Group as Promoters (9-10), Passives (7-8), Detractors (0-6)

Step 5: Routing​

Agent: /route

feedback - Assign Detractors to CSMs for immediate follow-up

Step 6: Closed​

Agent: loop follow

up - follow-up-specialist - Contact respondents to address feedback

Step 7: Trend reporting​

Agent: /generate

report - Track NPS over time and by segment

Usage​

To execute this workflow:

/workflow business/sales/nps-survey-workflow.workflow

See other workflows in this category for related automation patterns.