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Conflict Resolution Protocol

Structured process for identifying, mediating, and resolving community conflicts with escalation paths

Complexity: Complex | Duration: 15-30m per conflict | Category: Community/General

Tags: conflict-resolution mediation community-management dispute-resolution

Workflow Diagram​

Steps​

Step 1: Conflict identification​

Agent: moderation

agent - Detect escalating disputes or violations

Step 2: Initial assessment​

Agent: conflict

mediator-agent - Evaluate conflict severity and parties

Step 3: Information gathering​

Agent: conflict

mediator-agent - Collect context from all parties

Step 4: Guidelines review​

Agent: community

manager-agent - Check against community standards

Step 5: Private mediation​

Agent: conflict

mediator-agent - Facilitate discussion between parties

Step 6: Solution proposal​

Agent: conflict

mediator-agent - Suggest resolution approaches

Step 7: Agreement documentation​

Agent: community

manager-agent - Record resolution agreements

Step 8: Follow​

Agent: up monitoring

community-manager-agent - Ensure resolution is maintained

Step 9: Escalation (if needed)​

Agent: legal

compliance-agent - Involve legal/senior leadership

Step 10: Post​

Agent: resolution analysis

analytics-agent - Document learnings for future conflicts

Usage​

To execute this workflow:

/workflow community/general/conflict-resolution-protocol.workflow

See other workflows in this category for related automation patterns.