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Crisis Management Protocol

Detect, assess, and respond to social media crises with escalation procedures and response templates

Complexity: Complex | Duration: 5-15m (initial), ongoing | Category: Community/General

Tags: crisis-management response monitoring public-relations

Workflow Diagram​

Steps​

Step 1: Crisis detection​

Agent: sentiment

analysis-agent - Monitor for negative sentiment spikes

Step 2: Severity assessment​

Agent: crisis

management-agent - Evaluate crisis level (1-5)

Step 3: Stakeholder notification​

Agent: orchestrator

Alert leadership and PR team

Step 4: Situation analysis​

Agent: research

agent - Gather facts and context

Step 5: Response strategy​

Agent: pr

specialist-agent - Develop communication approach

Step 6: Response drafting​

Agent: copywriter

agent - Create official response statements

Agent: legal

compliance-agent - Verify response compliance

Step 8: Multi​

Agent: channel response

social-media-manager-agent - Coordinate cross-platform response

Step 9: Monitoring escalation​

Agent: analytics

agent - Track crisis evolution real-time

Step 10: Post​

Agent: crisis analysis

crisis-management-agent - Document lessons learned

Usage​

To execute this workflow:

/workflow community/general/crisis-management-protocol.workflow

See other workflows in this category for related automation patterns.