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Hospitality & Tourism Industry Workflows

50 comprehensive workflows for hotel operations, restaurant management, travel services, attractions, and guest experience.

Workflow Overview​

This workflow collection enables complete automation of hospitality and tourism operations through AI-powered agents and standardized process execution.

Workflow Architecture:

  • Phase 1: Request Intake - Guest request capture and validation
  • Phase 2: Processing - AI agent executes service workflow
  • Phase 3: Delivery - Service fulfillment and quality check
  • Phase 4: Follow-up - Guest notification and feedback collection

Table of Contents​

  1. Hotel Operations (10 workflows)
  2. Restaurant & Food Service (10 workflows)
  3. Travel Services (10 workflows)
  4. Attractions & Entertainment (10 workflows)
  5. Guest Experience (10 workflows)

Hotel Operations​

1. Reservation Management Workflow​

Description: End-to-end reservation processing including booking, confirmation, modification, and cancellation handling.

Trigger: Reservation request received

Complexity: Medium

Estimated Duration: 5-15 minutes per reservation

Steps:

  1. Receive reservation request (direct, OTA, GDS)
  2. Check room availability and rates
  3. Verify guest information
  4. Process deposit or guarantee
  5. Send confirmation details
  6. Update inventory across channels
  7. Handle modification requests
  8. Process cancellations per policy
  9. Track booking source performance
  10. Generate reservation reports

Tags: reservations, booking, pms, channel-management, revenue

Agents: reservations-agent, revenue-manager, channel-coordinator

2. Guest Check-In/Check-Out Workflow​

Description: Streamlined front desk operations for arrivals and departures with upselling opportunities.

Trigger: Guest arrival OR departure time

Complexity: Medium

Estimated Duration: 5-15 minutes per guest

Steps:

  1. Prepare arrival list with guest preferences
  2. Pre-assign rooms based on preferences
  3. Greet guest and verify identity
  4. Present upsell opportunities
  5. Collect payment/authorization
  6. Issue room keys and parking
  7. Explain property amenities
  8. Update room status
  9. Process express checkout
  10. Send post-stay survey

Tags: check-in, check-out, front-desk, upselling, guest-experience

Agents: front-desk-agent, guest-services, revenue-manager

3. Housekeeping Operations Workflow​

Description: Manage room cleaning schedules, inspections, and turnover coordination with real-time updates.

Trigger: Room status change OR scheduled cleaning

Complexity: Medium

Estimated Duration: 20-45 minutes per room

Steps:

  1. Generate room assignment lists
  2. Prioritize stayovers vs. departures
  3. Assign rooms to housekeepers
  4. Track cleaning progress
  5. Conduct quality inspections
  6. Update room status in PMS
  7. Handle rush requests
  8. Manage linen and amenity inventory
  9. Track productivity metrics
  10. Report on cleanliness scores

Tags: housekeeping, room-cleaning, turnover, inspection, productivity

Agents: housekeeping-supervisor, room-attendant, quality-inspector

4. Revenue Management Workflow​

Description: Dynamic pricing optimization using demand forecasting, competitive analysis, and market conditions.

Trigger: Daily rate review + event triggers

Complexity: High

Estimated Duration: 2-4 hours daily analysis

Steps:

  1. Analyze booking pace and patterns
  2. Monitor competitor rates
  3. Review upcoming events and demand drivers
  4. Forecast occupancy by segment
  5. Calculate optimal rate positions
  6. Update rates across channels
  7. Manage inventory restrictions
  8. Evaluate promotional opportunities
  9. Track RevPAR and performance
  10. Adjust strategies based on results

Tags: revenue-management, dynamic-pricing, forecasting, revpar, rms

Agents: revenue-manager, market-analyst, pricing-specialist

5. Group Sales & Events Workflow​

Description: Manage group bookings from inquiry through execution including meeting space and catering.

Trigger: Group inquiry received

Complexity: High

Estimated Duration: Days to weeks per booking

Steps:

  1. Receive group inquiry
  2. Check availability (rooms and space)
  3. Prepare proposal and contract
  4. Negotiate terms and pricing
  5. Collect deposit and execute contract
  6. Create event orders
  7. Coordinate departments (F&B, AV, setup)
  8. Manage room block pickup
  9. Execute event flawlessly
  10. Process final billing and feedback

Tags: group-sales, events, meetings, catering, banquets

Agents: sales-manager, event-coordinator, catering-manager

6. Maintenance & Engineering Workflow​

Description: Preventive and reactive maintenance management for property upkeep and guest satisfaction.

Trigger: Work order OR preventive schedule

Complexity: Medium

Estimated Duration: 15 minutes - several hours per task

Steps:

  1. Receive maintenance request
  2. Prioritize by urgency and impact
  3. Assign to qualified technician
  4. Dispatch with work order details
  5. Complete repair or service
  6. Verify work completion
  7. Update asset maintenance records
  8. Manage parts inventory
  9. Schedule preventive maintenance
  10. Track maintenance costs and KPIs

Tags: maintenance, engineering, work-orders, preventive, facilities

Agents: chief-engineer, maintenance-technician, facilities-manager

7. Night Audit Workflow​

Description: End-of-day accounting procedures including posting, balancing, and report generation.

Trigger: End of business day

Complexity: High

Estimated Duration: 2-4 hours

Steps:

  1. Post remaining room charges
  2. Verify all transactions posted
  3. Run preliminary reports
  4. Identify and correct discrepancies
  5. Post room and tax charges
  6. Run trial balance
  7. Generate management reports
  8. Process no-shows
  9. Update room status for next day
  10. Archive daily records

Tags: night-audit, accounting, reconciliation, reporting, pms

Agents: night-auditor, accounting-manager, front-office-manager

8. Lost & Found Management Workflow​

Description: Track and manage lost and found items with guest notification and item disposition.

Trigger: Item found OR guest inquiry

Complexity: Low

Estimated Duration: 10-30 minutes per item

Steps:

  1. Log found item with description
  2. Photograph and tag item
  3. Secure in lost and found storage
  4. Search for matching guest
  5. Contact guest if identified
  6. Arrange shipping if requested
  7. Track item aging
  8. Dispose of unclaimed items per policy
  9. Document disposition
  10. Report on lost and found metrics

Tags: lost-found, guest-property, tracking, disposition

Agents: security-officer, guest-services, housekeeping-supervisor

9. Concierge Services Workflow​

Description: Provide personalized guest services including recommendations, reservations, and special requests.

Trigger: Guest service request

Complexity: Medium

Estimated Duration: 5-60 minutes per request

Steps:

  1. Receive guest request
  2. Understand specific needs and preferences
  3. Research options and availability
  4. Make reservations and arrangements
  5. Provide detailed recommendations
  6. Coordinate transportation
  7. Handle special occasion requests
  8. Document guest preferences
  9. Follow up on arrangements
  10. Update guest profile for future stays

Tags: concierge, guest-services, recommendations, vip, personalization

Agents: concierge, guest-relations, vip-coordinator

10. Property Safety & Security Workflow​

Description: Manage property security including access control, incident response, and guest safety.

Trigger: Security event OR scheduled patrol

Complexity: High

Estimated Duration: Continuous operation

Steps:

  1. Monitor security systems
  2. Conduct property patrols
  3. Manage access control
  4. Respond to security incidents
  5. Document all incidents
  6. Coordinate with law enforcement
  7. Handle emergency evacuations
  8. Manage key control
  9. Review security footage
  10. Report on safety metrics

Tags: security, safety, access-control, emergency, incident-management

Agents: security-manager, security-officer, safety-coordinator

Restaurant & Food Service​

11. Table Reservation Management Workflow​

Description: Manage restaurant reservations including table assignment, waitlist, and no-show handling.

Trigger: Reservation request OR walk-in

Complexity: Medium

Estimated Duration: 2-10 minutes per reservation

Steps:

  1. Receive reservation request
  2. Check table availability
  3. Note special requests and occasions
  4. Confirm reservation details
  5. Send confirmation to guest
  6. Manage table inventory
  7. Handle waitlist for busy periods
  8. Track no-shows
  9. Optimize table turns
  10. Generate seating reports

Tags: reservations, table-management, seating, waitlist, opentable

Agents: host, reservations-coordinator, restaurant-manager

12. Kitchen Order Management Workflow​

Description: Coordinate kitchen operations from order receipt through expediting and quality control.

Trigger: Order received from POS

Complexity: High

Estimated Duration: 10-45 minutes per order

Steps:

  1. Receive order via KDS/tickets
  2. Route to appropriate stations
  3. Manage cooking sequences
  4. Coordinate timing across items
  5. Quality check each dish
  6. Expedite completed orders
  7. Handle modifications and remakes
  8. Track ticket times
  9. Manage kitchen workflow
  10. Report on kitchen metrics

Tags: kitchen, kds, expediting, food-prep, line-management

Agents: executive-chef, expediter, line-cook

13. Inventory & Recipe Management Workflow​

Description: Manage food inventory, recipe costing, and par levels for cost control.

Trigger: Inventory count OR ordering cycle

Complexity: Medium

Estimated Duration: 2-4 hours per inventory cycle

Steps:

  1. Conduct inventory counts
  2. Calculate food cost percentages
  3. Update recipe costs
  4. Analyze menu profitability
  5. Set par levels
  6. Generate purchase orders
  7. Receive and verify deliveries
  8. Manage vendor relationships
  9. Track waste and variance
  10. Report on food costs

Tags: inventory, recipe-costing, food-cost, par-levels, procurement

Agents: sous-chef, inventory-manager, purchasing-coordinator

14. Menu Engineering Workflow​

Description: Analyze and optimize menu design based on profitability, popularity, and guest preferences.

Trigger: Menu review cycle OR performance analysis

Complexity: High

Estimated Duration: 1-2 weeks for menu redesign

Steps:

  1. Analyze item sales data
  2. Calculate contribution margin
  3. Categorize items (stars, puzzles, dogs, plowhorses)
  4. Review menu layout and design
  5. Test new menu items
  6. Update pricing strategy
  7. Design menu presentation
  8. Train staff on new items
  9. Launch updated menu
  10. Track post-launch performance

Tags: menu-engineering, profitability, pricing, menu-design, analytics

Agents: executive-chef, restaurant-manager, marketing-coordinator

15. Health & Safety Compliance Workflow​

Description: Maintain food safety standards including HACCP, temperature monitoring, and health inspections.

Trigger: Scheduled check OR inspection notification

Complexity: High

Estimated Duration: Continuous monitoring + inspections

Steps:

  1. Monitor food temperatures
  2. Conduct daily safety checklists
  3. Verify proper food storage
  4. Track sanitization schedules
  5. Maintain HACCP logs
  6. Train staff on food safety
  7. Prepare for health inspections
  8. Address inspection findings
  9. Manage certification renewals
  10. Report on safety compliance

Tags: food-safety, haccp, health-inspection, sanitation, compliance

Agents: food-safety-manager, kitchen-manager, quality-coordinator

16. Server Shift Management Workflow​

Description: Coordinate server scheduling, section assignments, and side work management.

Trigger: Shift start OR schedule planning

Complexity: Medium

Estimated Duration: 15-30 minutes per shift setup

Steps:

  1. Create server schedule
  2. Assign floor sections
  3. Brief team on specials and 86'd items
  4. Monitor table coverage
  5. Manage breaks and rotations
  6. Handle shift changes
  7. Assign side work duties
  8. Conduct checkouts
  9. Track server sales and tips
  10. Evaluate server performance

Tags: scheduling, sections, side-work, server-management, labor

Agents: floor-manager, shift-lead, scheduling-coordinator

17. Beverage Program Management Workflow​

Description: Manage bar operations including inventory, cocktail development, and wine program.

Trigger: Beverage analysis OR program update

Complexity: Medium

Estimated Duration: Ongoing program management

Steps:

  1. Manage beverage inventory
  2. Track pour costs
  3. Develop cocktail recipes
  4. Manage wine list
  5. Train bartenders on standards
  6. Monitor bartender performance
  7. Control spillage and waste
  8. Manage beverage suppliers
  9. Plan seasonal promotions
  10. Report on beverage revenue

Tags: bar, beverages, cocktails, wine, inventory

Agents: bar-manager, beverage-director, sommelier

18. Catering Operations Workflow​

Description: Manage off-premise catering from inquiry through execution and follow-up.

Trigger: Catering inquiry received

Complexity: High

Estimated Duration: Days to weeks per event

Steps:

  1. Receive catering inquiry
  2. Conduct site visit if needed
  3. Develop customized menu
  4. Prepare proposal and contract
  5. Coordinate logistics
  6. Manage equipment and staff needs
  7. Prepare and transport food
  8. Execute service at venue
  9. Process billing
  10. Collect feedback and referrals

Tags: catering, off-premise, events, menu-planning, logistics

Agents: catering-manager, event-chef, logistics-coordinator

19. Point of Sale Operations Workflow​

Description: Manage POS system operations including menu updates, modifier management, and reporting.

Trigger: Menu change OR system update needed

Complexity: Medium

Estimated Duration: 1-4 hours per update

Steps:

  1. Configure menu items and prices
  2. Set up modifiers and options
  3. Manage tax settings
  4. Configure payment options
  5. Set user access levels
  6. Program promotions
  7. Test changes before going live
  8. Train staff on updates
  9. Generate sales reports
  10. Troubleshoot POS issues

Tags: pos, point-of-sale, menu-management, payments, reporting

Agents: it-support, restaurant-manager, pos-administrator

20. Restaurant Opening/Closing Workflow​

Description: Standardized procedures for daily restaurant opening and closing operations.

Trigger: Opening OR closing time

Complexity: Medium

Estimated Duration: 30-60 minutes each

Steps:

  1. Complete opening/closing checklist
  2. Verify cash drawer accuracy
  3. Check equipment functionality
  4. Set up or break down dining room
  5. Review reservations (opening)
  6. Process end-of-day reports (closing)
  7. Secure cash and receipts
  8. Set security system
  9. Complete food storage tasks
  10. Document any issues

Tags: opening, closing, checklist, cash-handling, security

Agents: shift-manager, front-of-house, back-of-house

Travel Services​

21. Trip Planning & Booking Workflow​

Description: Comprehensive trip planning including flights, accommodations, activities, and itinerary creation.

Trigger: Trip planning request

Complexity: High

Estimated Duration: 1-5 days per trip

Steps:

  1. Conduct client consultation
  2. Research destination options
  3. Compare flight options and pricing
  4. Source accommodations
  5. Recommend activities and tours
  6. Create detailed itinerary
  7. Process bookings
  8. Arrange travel insurance
  9. Send comprehensive travel documents
  10. Provide pre-departure briefing

Tags: trip-planning, booking, itinerary, travel-agent, destination

Agents: travel-advisor, destination-specialist, booking-coordinator

22. Flight Disruption Management Workflow​

Description: Handle flight delays, cancellations, and rebooking with traveler communication.

Trigger: Flight disruption notification

Complexity: High

Estimated Duration: 30 minutes - several hours

Steps:

  1. Detect flight disruption
  2. Assess impact on travelers
  3. Research rebooking options
  4. Contact affected travelers
  5. Execute rebooking
  6. Arrange alternate accommodations if needed
  7. Process refunds or credits
  8. Update itinerary documents
  9. Document for insurance claims
  10. Follow up on traveler satisfaction

Tags: flight-disruption, rebooking, traveler-support, crisis, communication

Agents: travel-coordinator, emergency-support, customer-service

23. Visa & Documentation Workflow​

Description: Manage visa applications, passport verification, and travel documentation requirements.

Trigger: International trip booked

Complexity: High

Estimated Duration: 2-8 weeks per visa

Steps:

  1. Verify destination entry requirements
  2. Check passport validity
  3. Determine visa requirements
  4. Gather required documentation
  5. Complete visa applications
  6. Submit applications
  7. Track application status
  8. Receive and verify visas
  9. Prepare documentation package
  10. Brief traveler on entry procedures

Tags: visa, passport, documentation, entry-requirements, compliance

Agents: visa-specialist, documentation-coordinator, travel-advisor

24. Corporate Travel Management Workflow​

Description: Manage corporate travel program including policy compliance, booking, and expense management.

Trigger: Travel request submitted

Complexity: Medium

Estimated Duration: 1-3 days per trip

Steps:

  1. Receive travel request
  2. Verify policy compliance
  3. Source within policy options
  4. Process approvals
  5. Complete bookings
  6. Issue travel documents
  7. Track traveler location
  8. Process expense reports
  9. Reconcile travel spend
  10. Report on program metrics

Tags: corporate-travel, tmc, policy, expense, duty-of-care

Agents: travel-manager, booking-agent, expense-coordinator

25. Group Tour Operations Workflow​

Description: Coordinate group tour logistics including transportation, guides, and activity scheduling.

Trigger: Group tour departure

Complexity: High

Estimated Duration: Full tour duration management

Steps:

  1. Finalize participant roster
  2. Confirm all supplier bookings
  3. Brief tour leader
  4. Prepare participant materials
  5. Coordinate airport transfers
  6. Manage daily itinerary execution
  7. Handle on-tour issues
  8. Coordinate meals and activities
  9. Collect participant feedback
  10. Process tour closure

Tags: group-tours, tour-operations, guides, logistics, coordination

Agents: tour-operator, tour-leader, operations-coordinator

26. Loyalty Program Management Workflow​

Description: Manage travel loyalty program including enrollment, earning, redemption, and elite status.

Trigger: Member activity OR program review

Complexity: Medium

Estimated Duration: Ongoing program management

Steps:

  1. Process member enrollment
  2. Track earning activities
  3. Credit points/miles
  4. Process redemptions
  5. Manage elite tier qualification
  6. Handle member inquiries
  7. Execute promotional campaigns
  8. Partner point transfers
  9. Generate member statements
  10. Analyze program performance

Tags: loyalty, rewards, points, miles, member-engagement

Agents: loyalty-manager, member-services, marketing-coordinator

27. Travel Insurance Claims Workflow​

Description: Process travel insurance claims for trip cancellation, medical, and other covered events.

Trigger: Claim submitted

Complexity: Medium

Estimated Duration: 2-4 weeks per claim

Steps:

  1. Receive claim submission
  2. Verify policy coverage
  3. Request supporting documentation
  4. Review claim details
  5. Assess against policy terms
  6. Make coverage determination
  7. Calculate claim amount
  8. Process payment
  9. Communicate decision
  10. Handle appeals if needed

Tags: travel-insurance, claims, coverage, processing, customer-service

Agents: claims-adjuster, customer-service, underwriting-specialist

28. Destination Marketing Workflow​

Description: Promote tourism destinations through content, campaigns, and travel trade engagement.

Trigger: Marketing campaign cycle

Complexity: High

Estimated Duration: Ongoing marketing programs

Steps:

  1. Develop destination positioning
  2. Create marketing content
  3. Execute digital campaigns
  4. Engage travel trade partners
  5. Attend travel trade shows
  6. Host familiarization trips
  7. Manage press and influencers
  8. Track visitor statistics
  9. Measure campaign effectiveness
  10. Report to stakeholders

Tags: destination-marketing, dmo, tourism, content, campaigns

Agents: marketing-director, content-creator, trade-relations

29. Travel Risk Assessment Workflow​

Description: Assess and communicate travel risks for destinations including health, safety, and political.

Trigger: Trip planned OR risk event

Complexity: High

Estimated Duration: Continuous monitoring

Steps:

  1. Monitor global risk intelligence
  2. Assess destination risk levels
  3. Identify specific threats
  4. Create risk advisories
  5. Communicate to travelers
  6. Update travel policies
  7. Coordinate emergency response plans
  8. Track traveler locations
  9. Activate crisis protocols if needed
  10. Report on risk management

Tags: travel-risk, security, duty-of-care, crisis-management, intelligence

Agents: risk-manager, security-analyst, traveler-tracking

30. Sustainable Tourism Planning Workflow​

Description: Develop and implement sustainable tourism practices and certifications.

Trigger: Sustainability initiative OR certification renewal

Complexity: High

Estimated Duration: 3-12 months per initiative

Steps:

  1. Assess current sustainability practices
  2. Identify improvement opportunities
  3. Set sustainability goals
  4. Develop action plans
  5. Implement sustainable practices
  6. Train staff on sustainability
  7. Measure environmental impact
  8. Pursue certifications
  9. Communicate to guests
  10. Report on progress

Tags: sustainable-tourism, green, eco-certification, environmental, responsible

Agents: sustainability-manager, operations-director, marketing-coordinator

Attractions & Entertainment​

31. Ticketing & Admission Workflow​

Description: Manage ticket sales, admission, and capacity management for attractions.

Trigger: Ticket purchase OR gate admission

Complexity: Medium

Estimated Duration: 2-10 minutes per transaction

Steps:

  1. Process ticket purchase (online, phone, gate)
  2. Assign dated/timed entry
  3. Generate tickets/barcodes
  4. Manage capacity limits
  5. Process admission at gate
  6. Validate tickets
  7. Track attendance
  8. Handle upgrades and add-ons
  9. Process refunds per policy
  10. Generate attendance reports

Tags: ticketing, admission, capacity, revenue, gate-operations

Agents: ticketing-agent, gate-attendant, capacity-manager

32. Ride Operations & Safety Workflow​

Description: Manage ride operations including inspections, staffing, and safety protocols.

Trigger: Operating day start OR safety event

Complexity: Critical

Estimated Duration: Full operating day

Steps:

  1. Conduct pre-opening inspections
  2. Test all safety systems
  3. Brief ride operators
  4. Open rides for operation
  5. Monitor queue lines
  6. Execute safety procedures
  7. Handle ride stoppages
  8. Document all incidents
  9. Conduct end-of-day procedures
  10. Report on safety metrics

Tags: ride-operations, safety, inspections, theme-park, amusement

Agents: ride-supervisor, safety-inspector, operations-manager

33. Show & Entertainment Scheduling Workflow​

Description: Schedule and coordinate live entertainment including shows, characters, and performances.

Trigger: Entertainment schedule planning

Complexity: High

Estimated Duration: Weekly schedule + daily coordination

Steps:

  1. Plan entertainment schedule
  2. Assign performers to shows
  3. Coordinate rehearsals
  4. Manage character appearances
  5. Coordinate with operations
  6. Handle performer callouts
  7. Track performance quality
  8. Manage costumes and props
  9. Collect guest feedback
  10. Report on entertainment metrics

Tags: entertainment, shows, performers, scheduling, characters

Agents: entertainment-manager, talent-coordinator, stage-manager

34. Queue Management Workflow​

Description: Optimize guest queuing experience including virtual queues and wait time management.

Trigger: High attendance OR queue optimization

Complexity: Medium

Estimated Duration: Continuous during operations

Steps:

  1. Monitor queue lengths real-time
  2. Update wait time displays
  3. Manage virtual queue systems
  4. Deploy queue entertainment
  5. Adjust staffing for throughput
  6. Handle ADA accommodations
  7. Manage fast pass/express lanes
  8. Communicate wait times to guests
  9. Analyze queue patterns
  10. Optimize queue configuration

Tags: queue-management, wait-times, virtual-queue, guest-experience

Agents: operations-coordinator, queue-attendant, analytics-manager

35. Event Production Workflow​

Description: Produce special events including festivals, concerts, and seasonal celebrations.

Trigger: Event planning cycle

Complexity: High

Estimated Duration: 2-6 months per event

Steps:

  1. Develop event concept
  2. Create production plan
  3. Coordinate vendors and talent
  4. Manage permits and logistics
  5. Execute marketing campaign
  6. Set up event infrastructure
  7. Manage event operations
  8. Handle real-time issues
  9. Execute teardown
  10. Evaluate event success

Tags: event-production, festivals, special-events, concerts, planning

Agents: event-producer, production-manager, marketing-director

36. Merchandise Operations Workflow​

Description: Manage retail merchandise including inventory, visual merchandising, and sales.

Trigger: Merchandise planning OR inventory needs

Complexity: Medium

Estimated Duration: Ongoing operations

Steps:

  1. Plan merchandise assortment
  2. Manage vendor relationships
  3. Execute visual merchandising
  4. Monitor sales performance
  5. Manage inventory levels
  6. Process replenishment orders
  7. Execute markdowns
  8. Train retail staff
  9. Handle returns and exchanges
  10. Report on retail metrics

Tags: merchandise, retail, inventory, visual-merchandising, sales

Agents: merchandise-manager, buyer, retail-supervisor

37. Food & Beverage Operations (Attractions) Workflow​

Description: Manage F&B operations at attractions including quick service, carts, and dining venues.

Trigger: Operating day OR menu changes

Complexity: High

Estimated Duration: Full operating day

Steps:

  1. Execute opening procedures
  2. Manage food prep and inventory
  3. Staff quick service locations
  4. Monitor sales and wait times
  5. Ensure food safety compliance
  6. Handle mobile ordering
  7. Manage cart and kiosk operations
  8. Track per caps and revenue
  9. Execute closing procedures
  10. Report on F&B performance

Tags: food-beverage, quick-service, dining, per-caps, operations

Agents: f&b-manager, kitchen-supervisor, service-lead

38. Guest Services & Relations Workflow​

Description: Provide guest services including information, complaints, and recovery efforts.

Trigger: Guest inquiry OR complaint

Complexity: Medium

Estimated Duration: 5-60 minutes per interaction

Steps:

  1. Greet and assist guests
  2. Answer questions and provide directions
  3. Handle complaints professionally
  4. Execute service recovery
  5. Manage lost children protocols
  6. Process guest feedback
  7. Coordinate with operations
  8. Track service metrics
  9. Recognize exceptional cases
  10. Report on guest satisfaction

Tags: guest-services, complaints, recovery, information, satisfaction

Agents: guest-relations, service-manager, recovery-specialist

39. Parking & Transportation Workflow​

Description: Manage parking operations and guest transportation including trams and shuttles.

Trigger: Operating day OR transportation schedule

Complexity: Medium

Estimated Duration: Full operating day

Steps:

  1. Open parking areas
  2. Direct traffic flow
  3. Track parking capacity
  4. Operate trams and shuttles
  5. Manage VIP parking
  6. Handle vehicle emergencies
  7. Coordinate with security
  8. Process parking fees
  9. Execute closing procedures
  10. Report on parking metrics

Tags: parking, transportation, trams, shuttles, traffic

Agents: parking-supervisor, tram-driver, traffic-coordinator

40. Park Cleanliness & Maintenance Workflow​

Description: Maintain attraction cleanliness and appearance throughout operating hours.

Trigger: Scheduled rounds OR incident

Complexity: Medium

Estimated Duration: Continuous during operations

Steps:

  1. Execute opening cleaning
  2. Conduct regular sweeps
  3. Monitor restroom conditions
  4. Respond to spills and messes
  5. Empty trash receptacles
  6. Maintain landscaping appearance
  7. Clean dining areas
  8. Handle biohazard situations
  9. Execute overnight deep cleaning
  10. Track cleanliness standards

Tags: cleanliness, custodial, maintenance, appearance, standards

Agents: custodial-supervisor, grounds-crew, maintenance-tech

Guest Experience​

41. Guest Journey Mapping Workflow​

Description: Map and optimize the complete guest journey from discovery through post-visit.

Trigger: Guest experience initiative OR review cycle

Complexity: High

Estimated Duration: 2-4 weeks per mapping exercise

Steps:

  1. Define guest personas
  2. Map touchpoints across journey
  3. Identify pain points
  4. Gather guest feedback
  5. Analyze journey data
  6. Prioritize improvements
  7. Design optimized experience
  8. Implement changes
  9. Measure impact
  10. Iterate based on results

Tags: journey-mapping, guest-experience, touchpoints, cx, optimization

Agents: cx-manager, research-analyst, operations-director

42. VIP & Premium Services Workflow​

Description: Deliver personalized services for VIP and premium guests including recognition and amenities.

Trigger: VIP guest identified

Complexity: High

Estimated Duration: Full stay management

Steps:

  1. Identify VIP arrivals
  2. Prepare personalized welcome
  3. Execute room upgrades
  4. Deliver welcome amenities
  5. Assign personal concierge
  6. Anticipate guest needs
  7. Handle special requests
  8. Coordinate premium experiences
  9. Ensure flawless departure
  10. Capture preferences for future

Tags: vip, premium, personalization, recognition, luxury

Agents: vip-coordinator, concierge, guest-relations

43. Guest Feedback Management Workflow​

Description: Collect, analyze, and act on guest feedback across all channels.

Trigger: Feedback received OR analysis cycle

Complexity: Medium

Estimated Duration: Ongoing + weekly reviews

Steps:

  1. Collect feedback (surveys, reviews, social)
  2. Aggregate across channels
  3. Categorize by theme
  4. Analyze sentiment
  5. Identify trends and issues
  6. Route actionable items
  7. Respond to reviews
  8. Track resolution
  9. Report on satisfaction metrics
  10. Implement improvements

Tags: feedback, reviews, surveys, sentiment, analysis

Agents: feedback-coordinator, social-media, quality-manager

44. Personalization & Recognition Workflow​

Description: Deliver personalized guest experiences using profile data and preferences.

Trigger: Guest interaction OR booking

Complexity: High

Estimated Duration: Ongoing during guest journey

Steps:

  1. Capture guest preferences
  2. Build guest profiles
  3. Recognize returning guests
  4. Personalize communications
  5. Customize room setup
  6. Anticipate service needs
  7. Deliver surprise and delight
  8. Track recognition delivery
  9. Measure personalization impact
  10. Update preferences continuously

Tags: personalization, recognition, preferences, profile, loyalty

Agents: crm-specialist, guest-relations, marketing-coordinator

45. Accessibility Services Workflow​

Description: Ensure accessible experience for guests with disabilities including accommodations and assistance.

Trigger: Accessibility request OR guest arrival

Complexity: Medium

Estimated Duration: Full visit support

Steps:

  1. Receive accessibility request
  2. Document specific needs
  3. Arrange accommodations
  4. Prepare accessible room/space
  5. Brief staff on requirements
  6. Provide mobility equipment
  7. Coordinate service animals
  8. Offer assistance as needed
  9. Gather feedback
  10. Update accessibility programs

Tags: accessibility, ada, accommodations, mobility, assistance

Agents: accessibility-coordinator, guest-services, facilities-manager

46. Digital Guest Experience Workflow​

Description: Manage digital touchpoints including mobile app, digital concierge, and smart room technology.

Trigger: Digital interaction OR technology update

Complexity: High

Estimated Duration: Ongoing technology management

Steps:

  1. Manage mobile app functionality
  2. Enable mobile check-in/checkout
  3. Deploy digital concierge
  4. Manage smart room controls
  5. Enable mobile payments
  6. Provide real-time notifications
  7. Support digital requests
  8. Track digital engagement
  9. Optimize user experience
  10. Report on digital metrics

Tags: digital, mobile-app, smart-room, technology, innovation

Agents: digital-manager, it-support, ux-specialist

47. Special Occasions & Celebrations Workflow​

Description: Create memorable experiences for guests celebrating special occasions.

Trigger: Special occasion identified

Complexity: Medium

Estimated Duration: Pre-arrival through checkout

Steps:

  1. Identify special occasions
  2. Note celebration details
  3. Plan surprise elements
  4. Prepare room decoration
  5. Arrange amenities/gifts
  6. Coordinate with restaurants
  7. Execute celebration services
  8. Capture photo moments
  9. Send follow-up wishes
  10. Document for future reference

Tags: celebrations, birthdays, anniversaries, romance, special-occasions

Agents: guest-relations, concierge, f&b-coordinator

48. Guest Communication Workflow​

Description: Manage proactive guest communications throughout the journey.

Trigger: Booking milestone OR scheduled communication

Complexity: Medium

Estimated Duration: Automated + personal touchpoints

Steps:

  1. Send booking confirmation
  2. Provide pre-arrival information
  3. Send arrival day reminder
  4. Share welcome message
  5. Communicate during stay
  6. Send departure information
  7. Request feedback post-stay
  8. Nurture for future bookings
  9. Manage opt-in preferences
  10. Track communication effectiveness

Tags: communication, messaging, email, sms, engagement

Agents: communication-coordinator, marketing-automation, guest-services

49. Service Recovery Workflow​

Description: Recover from service failures to retain guest satisfaction and loyalty.

Trigger: Service failure OR complaint

Complexity: High

Estimated Duration: 15 minutes - 2 hours

Steps:

  1. Acknowledge the problem
  2. Listen and empathize
  3. Apologize sincerely
  4. Take ownership
  5. Offer solution options
  6. Execute recovery action
  7. Verify guest satisfaction
  8. Follow up personally
  9. Document for prevention
  10. Analyze recovery effectiveness

Tags: service-recovery, complaints, retention, satisfaction, loyalty

Agents: duty-manager, guest-relations, department-manager

50. Guest Safety & Emergency Workflow​

Description: Ensure guest safety including emergency response, medical assistance, and crisis communication.

Trigger: Safety concern OR emergency event

Complexity: Critical

Estimated Duration: Immediate response + follow-up

Steps:

  1. Respond to emergency immediately
  2. Ensure guest safety
  3. Contact emergency services if needed
  4. Provide first aid
  5. Evacuate if necessary
  6. Communicate with guests
  7. Document incident
  8. Support affected guests
  9. Conduct post-incident review
  10. Update safety protocols

Tags: safety, emergency, medical, crisis, response

Agents: security-manager, duty-manager, safety-coordinator

Summary​

This comprehensive Hospitality & Tourism workflow collection provides:

  • 50 production-ready workflows across 5 major areas
  • Hotel Operations: Reservations, front desk, housekeeping, revenue management, events
  • Restaurant & Food Service: Table management, kitchen operations, inventory, compliance
  • Travel Services: Trip planning, corporate travel, tours, loyalty programs, risk management
  • Attractions & Entertainment: Ticketing, rides, entertainment, merchandise, F&B operations
  • Guest Experience: Journey mapping, VIP services, personalization, accessibility, recovery

Each workflow includes complete automation steps, estimated durations, relevant tags, and recommended CODITECT agents for implementation.