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Low Income Customer Assistance Workflow

Administer low-income assistance programs including LIHEAP coordination and payment plans.

Complexity: Medium | Duration: 15-30m | Category: Industry/Energy Utilities

Tags: low-income liheap assistance affordability payment-plans

Workflow Diagram​

Steps​

Step 1: Receive assistance application​

Receive assistance application

Step 2: Verify income eligibility​

Verify income eligibility

Step 3: Coordinate with LIHEAP agencie​

Coordinate with LIHEAP agencies

Step 4: Apply program discounts​

Apply program discounts

Step 5: Establish payment arrangements​

Establish payment arrangements

Step 6: Connect with weatherization pr​

Connect with weatherization programs

Step 7: Monitor customer account statu​

Monitor customer account status

Step 8: Manage program budgets​

Manage program budgets

Step 9: Track program participation​

Track program participation

Step 10: Report to regulatory agencies​

Report to regulatory agencies

Usage​

To execute this workflow:

/workflow industry/energy-utilities/low-income-customer-assistance-workflow.workflow

See other workflows in this category for related automation patterns.