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Service Connection Workflow

Process new electric/gas service connection requests from application through meter set.

Complexity: Medium | Duration: 15-30m | Category: Industry/Energy Utilities

Tags: new-service connection meter customer-onboarding billing

Workflow Diagram​

Steps​

Step 1: Receive service application​

Receive service application

Step 2: Verify service address and ava​

Verify service address and availability

Step 3: Perform credit evaluation​

Perform credit evaluation

Step 4: Determine service requirements​

Determine service requirements

Step 5: Schedule service connection​

Schedule service connection

Step 6: Coordinate meter installation​

Coordinate meter installation

Step 7: Complete service connection​

Complete service connection

Step 8: Activate customer account​

Activate customer account

Step 9: Send welcome communications​

Send welcome communications

Step 10: Verify first bill accuracy​

Verify first bill accuracy

Usage​

To execute this workflow:

/workflow industry/energy-utilities/service-connection-workflow.workflow

See other workflows in this category for related automation patterns.