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Service Restoration Priority Workflow

Manage service restoration priorities including critical facilities and life-support customers.

Complexity: High | Duration: 15-30m | Category: Industry/Energy Utilities

Tags: restoration-priority critical-facilities life-support emergency

Workflow Diagram​

Steps​

Step 1: Maintain critical facility dat​

Maintain critical facility database

Step 2: Identify life​

Agent: support customers

Step 3: Assign restoration priorities​

Assign restoration priorities

Step 4: Communicate with critical cust​

Communicate with critical customers

Step 5: Coordinate with first responde​

Coordinate with first responders

Step 6: Prioritize crew dispatch​

Prioritize crew dispatch

Step 7: Provide status updates​

Provide status updates

Step 8: Document restoration activitie​

Document restoration activities

Step 9: Handle escalations​

Handle escalations

Step 10: Review priority list accuracy​

Review priority list accuracy

Usage​

To execute this workflow:

/workflow industry/energy-utilities/service-restoration-priority-workflow.workflow

See other workflows in this category for related automation patterns.