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Customer Complaint Resolution

Customer complaint handling and resolution tracking

Complexity: Moderate | Duration: 15-30m | Category: Industry/Financial Services

Tags: complaint resolution customer-service compliance

Workflow Diagram​

Steps​

Step 1: Log complaint​

Agent: customer

service-specialist - Capture details

Step 2: Categorize issue​

Agent: customer

service-specialist - Classify complaint

Step 3: Investigate​

Agent: customer

service-specialist - Research root cause

Step 4: Determine resolution​

Agent: customer

service-specialist - Identify solution

Step 5: Communicate response​

Agent: customer

service-specialist - Contact customer

Step 6: Implement fix​

Agent: customer

service-specialist - Apply remedy

Step 7: Document outcome​

Agent: compliance

auditor - Record resolution

Agent: compliance

auditor - Identify patterns

Usage​

To execute this workflow:

/workflow industry/financial-services/customer-complaint-resolution.workflow

See other workflows in this category for related automation patterns.