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Overdraft Management

Overdraft monitoring and customer communication workflow

Complexity: Simple | Duration: 5-15m | Category: Industry/Financial Services

Tags: overdraft collections banking fees

Workflow Diagram​

Steps​

Step 1: Detect overdraft​

Agent: banking

specialist - Identify negative balance

Step 2: Assess coverage​

Agent: banking

specialist - Check overdraft protection

Step 3: Apply fees​

Agent: banking

specialist - Post overdraft charges

Step 4: Notify customer​

Agent: notification

specialist - Send overdraft notice

Step 5: Monitor balance​

Agent: banking

specialist - Track for resolution

Step 6: Follow up​

Agent: collections

specialist - Contact if unresolved

Usage​

To execute this workflow:

/workflow industry/financial-services/overdraft-management.workflow

See other workflows in this category for related automation patterns.