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Guest Communication Workflow

Manage proactive guest communications throughout the journey.

Complexity: Medium | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: communication messaging email sms engagement

Workflow Diagram​

Steps​

Step 1: Send booking confirmation​

Send booking confirmation

Step 2: Provide pre​

Agent: arrival information

Step 3: Send arrival day reminder​

Send arrival day reminder

Step 4: Share welcome message​

Share welcome message

Step 5: Communicate during stay​

Communicate during stay

Step 6: Send departure information​

Send departure information

Step 7: Request feedback post​

Agent: stay

Step 8: Nurture for future bookings​

Nurture for future bookings

Step 9: Manage opt​

Agent: in preferences

Step 10: Track communication effectiven​

Track communication effectiveness

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/guest-communication-workflow.workflow

See other workflows in this category for related automation patterns.