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Guest Feedback Management Workflow

Collect, analyze, and act on guest feedback across all channels.

Complexity: Medium | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: feedback reviews surveys sentiment analysis

Workflow Diagram​

Steps​

Step 1: Collect feedback (surveys, rev​

Collect feedback (surveys, reviews, social)

Step 2: Aggregate across channels​

Aggregate across channels

Step 3: Categorize by theme​

Categorize by theme

Step 4: Analyze sentiment​

Analyze sentiment

Identify trends and issues

Step 6: Route actionable items​

Route actionable items

Step 7: Respond to reviews​

Respond to reviews

Step 8: Track resolution​

Track resolution

Step 9: Report on satisfaction metrics​

Report on satisfaction metrics

Step 10: Implement improvements​

Implement improvements

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/guest-feedback-management-workflow.workflow

See other workflows in this category for related automation patterns.