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Guest Journey Mapping Workflow

Map and optimize the complete guest journey from discovery through post-visit.

Complexity: High | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: journey-mapping guest-experience touchpoints cx optimization

Workflow Diagram​

Steps​

Step 1: Define guest personas​

Define guest personas

Step 2: Map touchpoints across journey​

Map touchpoints across journey

Step 3: Identify pain points​

Identify pain points

Step 4: Gather guest feedback​

Gather guest feedback

Step 5: Analyze journey data​

Analyze journey data

Step 6: Prioritize improvements​

Prioritize improvements

Step 7: Design optimized experience​

Design optimized experience

Step 8: Implement changes​

Implement changes

Step 9: Measure impact​

Measure impact

Step 10: Iterate based on results​

Iterate based on results

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/guest-journey-mapping-workflow.workflow

See other workflows in this category for related automation patterns.