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Guest Services Relations Workflow

Provide guest services including information, complaints, and recovery efforts.

Complexity: Medium | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: guest-services complaints recovery information satisfaction

Workflow Diagram​

Steps​

Step 1: Greet and assist guests​

Greet and assist guests

Step 2: Answer questions and provide d​

Answer questions and provide directions

Step 3: Handle complaints professional​

Handle complaints professionally

Step 4: Execute service recovery​

Execute service recovery

Step 5: Manage lost children protocols​

Manage lost children protocols

Step 6: Process guest feedback​

Process guest feedback

Step 7: Coordinate with operations​

Coordinate with operations

Step 8: Track service metrics​

Track service metrics

Step 9: Recognize exceptional cases​

Recognize exceptional cases

Step 10: Report on guest satisfaction​

Report on guest satisfaction

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/guest-services-relations-workflow.workflow

See other workflows in this category for related automation patterns.