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Queue Management Workflow

Optimize guest queuing experience including virtual queues and wait time management.

Complexity: Medium | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: queue-management wait-times virtual-queue guest-experience

Workflow Diagram​

Steps​

Step 1: Monitor queue lengths real​

Agent: time

Step 2: Update wait time displays​

Update wait time displays

Step 3: Manage virtual queue systems​

Manage virtual queue systems

Step 4: Deploy queue entertainment​

Deploy queue entertainment

Step 5: Adjust staffing for throughput​

Adjust staffing for throughput

Step 6: Handle ADA accommodations​

Handle ADA accommodations

Step 7: Manage fast pass/express lanes​

Manage fast pass/express lanes

Step 8: Communicate wait times to gues​

Communicate wait times to guests

Step 9: Analyze queue patterns​

Analyze queue patterns

Step 10: Optimize queue configuration​

Optimize queue configuration

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/queue-management-workflow.workflow

See other workflows in this category for related automation patterns.