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Service Recovery Workflow

Recover from service failures to retain guest satisfaction and loyalty.

Complexity: High | Duration: 15-30m | Category: Industry/Hospitality Tourism

Tags: service-recovery complaints retention satisfaction loyalty

Workflow Diagram​

Steps​

Step 1: Acknowledge the problem​

Acknowledge the problem

Step 2: Listen and empathize​

Listen and empathize

Step 3: Apologize sincerely​

Apologize sincerely

Step 4: Take ownership​

Take ownership

Step 5: Offer solution options​

Offer solution options

Step 6: Execute recovery action​

Execute recovery action

Step 7: Verify guest satisfaction​

Verify guest satisfaction

Step 8: Follow up personally​

Follow up personally

Step 9: Document for prevention​

Document for prevention

Step 10: Analyze recovery effectiveness​

Analyze recovery effectiveness

Usage​

To execute this workflow:

/workflow industry/hospitality-tourism/service-recovery-workflow.workflow

See other workflows in this category for related automation patterns.