Skip to main content

Returns Processing Workflow

Handle product returns, process refunds/exchanges, analyze return reasons, and update inventory

Complexity: Moderate | Duration: 5-15m | Category: Industry/Manufacturing

Tags: returns rma refunds quality customer-service

Workflow Diagram​

Steps​

Step 1: Return authorization​

Agent: orchestrator

Review and approve RMA requests

Step 2: Receipt inspection​

Agent: component

qa-validator - Inspect returned items

Step 3: Disposition decision​

Agent: component

qa-reviewer - Determine restock, repair, or scrap

Step 4: Refund processing​

Agent: orchestrator

Process refunds or exchanges

Step 5: Root cause analysis​

Agent: data

analyst - Analyze return reasons and trends

Step 6: Inventory update​

Agent: orchestrator

Update inventory with returned items

Step 7: Customer notification​

Agent: orchestrator

Notify customer of return completion

Usage​

To execute this workflow:

/workflow industry/manufacturing/returns-processing-workflow.workflow

See other workflows in this category for related automation patterns.