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Guest Checkin Checkout Workflow

Guest arrival and departure processing including registration, key issuance, and billing settlement

Complexity: Simple | Duration: 5-15m | Category: Industry/Real Estate

Tags: check-in check-out front-desk registration settlement

Workflow Diagram​

Steps​

Step 1: Guest identification verificat​

Agent: front

desk-agent - verify ID and reservation

Step 2: Registration completion​

Agent: front

desk-agent - complete registration card

Step 3: Room assignment​

Agent: front

desk-agent - assign specific room number

Step 4: Key card programming​

Agent: front

desk-agent - create room keys

Step 5: Property orientation​

Agent: front

desk-agent - explain amenities and services

Step 6: Upsell opportunity​

Agent: front

desk-agent - offer room upgrades or services

Step 7: Bill review (checkout)​

Agent: front

desk-agent - present final charges

Step 8: Payment settlement​

Agent: payment

processor - process final payment

Step 9: Feedback request​

Agent: front

desk-agent - ask about stay experience

Step 10: Loyalty program processing​

Agent: front

desk-agent - credit loyalty points

Usage​

To execute this workflow:

/workflow industry/real-estate/guest-checkin-checkout-workflow.workflow

See other workflows in this category for related automation patterns.