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Guest Feedback Workflow

Systematic guest feedback collection, analysis, and response management for continuous improvement

Complexity: Simple | Duration: 5-15m | Category: Industry/Real Estate

Tags: feedback reviews surveys guest-experience sentiment-analysis

Workflow Diagram​

Steps​

Step 1: Survey distribution​

Agent: communication

specialist - send post-stay surveys

Step 2: Online review monitoring​

Agent: guest

experience-manager - track review sites

Step 3: Feedback compilation​

Agent: data

analyst - aggregate feedback data

Step 4: Sentiment analysis​

Agent: data

analyst - categorize positive/negative feedback

Step 5: Issue identification​

Agent: guest

experience-manager - identify recurring problems

Step 6: Response prioritization​

Agent: guest

experience-manager - triage urgent issues

Step 7: Guest response​

Agent: communication

specialist - reply to reviews and surveys

Step 8: Service recovery​

Agent: guest

experience-manager - address guest complaints

Step 9: Trend analysis​

Agent: data

analyst - identify patterns over time

Step 10: Improvement recommendations​

Agent: guest

experience-manager - suggest operational changes

Usage​

To execute this workflow:

/workflow industry/real-estate/guest-feedback-workflow.workflow

See other workflows in this category for related automation patterns.