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Maintenance Request Workflow

Complete maintenance ticket lifecycle from tenant request through vendor coordination and completion verification

Complexity: Moderate | Duration: 15-30m | Category: Industry/Real Estate

Tags: maintenance work-orders vendors repairs tracking

Workflow Diagram​

Steps​

Step 1: Request receipt​

Agent: property

management-specialist - log tenant maintenance request

Step 2: Urgency assessment​

Agent: maintenance

supervisor - prioritize by severity

Step 3: Vendor selection​

Agent: vendor

coordinator - choose appropriate contractor

Step 4: Work order creation​

Agent: property

management-specialist - generate detailed work order

Step 5: Vendor dispatch​

Agent: vendor

coordinator - assign and schedule vendor

Step 6: Access coordination​

Agent: property

management-specialist - arrange property access

Step 7: Work completion​

Agent: vendor

coordinator - monitor job progress

Step 8: Quality inspection​

Agent: maintenance

supervisor - verify work quality

Step 9: Invoice processing​

Agent: accounting

specialist - approve and pay vendor

Step 10: Tenant notification​

Agent: property

management-specialist - confirm completion

Usage​

To execute this workflow:

/workflow industry/real-estate/maintenance-request-workflow.workflow

See other workflows in this category for related automation patterns.