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Backorder Management

Backorder management and customer communication

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: backorder fulfillment customer-service retail

Workflow Diagram​

Steps​

Step 1: Identify backorder​

Agent: order

processor - Flag unavailable items

Step 2: Check expected date​

Agent: inventory

manager - Get replenishment ETA

Step 3: Notify customer​

Agent: customer

service-specialist - Communicate delay

Step 4: Offer alternatives​

Agent: customer

service-specialist - Suggest substitutes

Step 5: Monitor stock​

Agent: inventory

manager - Track incoming inventory

Step 6: Fulfill when available​

Agent: order

processor - Process when in stock

Step 7: Update customer​

Agent: notification

specialist - Send shipping notice

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/backorder-management.workflow

See other workflows in this category for related automation patterns.