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Click And Collect

Buy online pick up in store (BOPIS) fulfillment

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: bopis click-collect omnichannel retail

Workflow Diagram​

Steps​

Step 1: Receive order​

Agent: order

processor - Get BOPIS notification

Step 2: Pick from store​

Agent: store

associate - Locate items

Step 3: Prepare order​

Agent: store

associate - Pack for pickup

Step 4: Notify customer​

Agent: notification

specialist - Send ready alert

Step 5: Store in pickup area​

Agent: store

associate - Place in holding

Step 6: Verify customer​

Agent: store

associate - Check ID at pickup

Step 7: Hand off order​

Agent: store

associate - Complete transaction

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/click-and-collect.workflow

See other workflows in this category for related automation patterns.