Customer Feedback Retail

Customer feedback collection and analysis

Complexity: Simple | Duration: 5-15m | Category: Industry/Retail Ecommerce

Tags: feedback survey customer-experience retail

Workflow Diagram

Steps

Step 1: Send survey

Agent: notification

specialist - Request feedback

Step 2: Collect responses

Agent: feedback

analyst - Gather submissions

Step 3: Analyze sentiment

Agent: feedback

analyst - Process comments

Step 4: Calculate scores

Agent: feedback

analyst - Compute NPS/CSAT

Step 5: Flag issues

Agent: customer

service-specialist - Escalate negative

Step 6: Report results

Agent: feedback

analyst - Create dashboard

Usage

To execute this workflow:

/workflow industry/retail-ecommerce/customer-feedback-retail.workflow

Related Workflows

See other workflows in this category for related automation patterns.