Customer Queue Management

Customer queue management and wait time optimization

Complexity: Simple | Duration: 5-15m | Category: Industry/Retail Ecommerce

Tags: queue wait-time customer-experience retail

Workflow Diagram

Steps

Step 1: Monitor queues

Agent: store

manager - Watch line length

Step 2: Open registers

Agent: cashier

lead - Add checkouts

Step 3: Deploy floor staff

Agent: store

manager - Assist customers

Step 4: Communicate wait

Agent: store

manager - Update signage

Step 5: Track metrics

Agent: store

manager - Record wait times

Step 6: Optimize staffing

Agent: scheduling

specialist - Adjust coverage

Usage

To execute this workflow:

/workflow industry/retail-ecommerce/customer-queue-management.workflow

Related Workflows

See other workflows in this category for related automation patterns.