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Omnichannel Support

Omnichannel customer support across all channels

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: omnichannel support customer-service retail

Workflow Diagram​

Steps​

Step 1: Receive inquiry​

Agent: omnichannel

coordinator - Capture across channels

Step 2: Identify customer​

Agent: customer

service-specialist - Match to profile

Step 3: View history​

Agent: omnichannel

coordinator - Pull all interactions

Step 4: Resolve issue​

Agent: customer

service-specialist - Address concern

Step 5: Update all channels​

Agent: omnichannel

coordinator - Sync information

Step 6: Close case​

Agent: customer

service-specialist - Complete interaction

Step 7: Measure satisfaction​

Agent: omnichannel

coordinator - Collect feedback

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/omnichannel-support.workflow

See other workflows in this category for related automation patterns.