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Returns Processing

Customer returns processing and restocking

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: returns refund restocking retail

Workflow Diagram​

Steps​

Step 1: Receive return​

Agent: returns

specialist - Accept returned item

Step 2: Inspect condition​

Agent: returns

specialist - Check for damage

Step 3: Determine disposition​

Agent: returns

specialist - Decide restock or dispose

Step 4: Process refund​

Agent: returns

specialist - Issue credit

Step 5: Update inventory​

Agent: inventory

manager - Adjust stock

Step 6: Restock item​

Agent: inventory

manager - Return to shelf

Step 7: Update metrics​

Agent: returns

specialist - Track return rates

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/returns-processing.workflow

See other workflows in this category for related automation patterns.