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Review Management

Product review management and response

Complexity: Moderate | Duration: 15-30m | Category: Industry/Retail Ecommerce

Tags: reviews ratings ugc retail

Workflow Diagram​

Steps​

Step 1: Receive review​

Agent: community

manager - Capture submission

Step 2: Moderate content​

Agent: community

manager - Check policy compliance

Step 3: Publish review​

Agent: community

manager - Post to site

Step 4: Respond to review​

Agent: customer

service-specialist - Reply if needed

Step 5: Flag issues​

Agent: customer

service-specialist - Escalate complaints

Step 6: Aggregate ratings​

Agent: community

manager - Update product scores

Agent: community

manager - Report insights

Usage​

To execute this workflow:

/workflow industry/retail-ecommerce/review-management.workflow

See other workflows in this category for related automation patterns.